Online Class: Communicating with Diplomacy and Tact

Learn how to communicate with diplomacy and tact in this online course.

$95.00
no certificate
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$120.00
with CEU Certificate*
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$120.00 (with CEU Certificate)
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  • 8
    Lessons
  • 18
    Exams &
    Assignments
  • 3,430
    Students
    have taken this course
  • 5
    Hours
    average time
  • 0.5
    CEUs
 
 
 

Course Description

Master the Art of Tactful Communication: Navigating Interactions with Diplomacy and Grace

In a world where every word holds weight, the ability to convey thoughts with diplomacy and tact is an invaluable skill. This sophisticated form of communication not only fosters positive sentiments but also fortifies relationships, paving the way for a harmonious environment. Introducing our comprehensive course on "Communicating with Diplomacy and Tact"—an immersive journey into the nuanced world of impactful and considerate communication.

Core Insights of the Course:

  1. Foundations of Diplomatic Communication: Delve deep into the intricate realms of language and its multifaceted usage. Understand the symbiosis between linguistic intricacies and nonlinguistic subtleties that lay the groundwork for diplomatic communication.

  2. Crafting the Right Communication Climate: A conducive environment is crucial for meaningful conversations. Grasp the importance of setting the right tone, ensuring that exchanges are productive and engender positive feelings.

  3. Navigating the Self and the "Face": Recognize the dynamics of self-perception and the 'face' in conversations. Learn to strike the right balance, maintaining one's integrity while being mindful of the other person's perspective.

  4. Emotional Intelligence in Conversations: Harness the power of emotional intelligence. Deepen your understanding of its pivotal role in averting conflicts and facilitating harmonious interactions.

  5. Politeness as the Pillar of Tactful Communication: Embrace the essence of politeness. From understanding its interplay with 'face' to deciphering its cultural nuances, this module illuminates the intricacies of courteous communication. Dive into stimulating discussions on the dichotomy between politeness and impoliteness, and the unique intersection of politeness with colloquial expressions and swearing.

  6. The Power of Humor: Delight in the art of humor and its transformative ability to elevate conversations. Explore its pivotal role in organizational settings and understand how it can enhance workplace culture. Drawing from seminal research, this unit unveils the science and art behind humor, ensuring you wield it effectively.

  7. Fine-tuning Diplomatic Interactions: As we culminate, we'll stitch together all the learned components, offering a cohesive blueprint for communicating with finesse, ensuring you leave no room for discord or misinterpretation.

Why This Course is a Must-Attend:

"Communicating with Diplomacy and Tact" is not just another course; it's a masterclass in elevating one's communication caliber. By assimilating the insights offered, you can navigate personal and professional terrains with unmatched grace, ensuring your interactions are always constructive and resonate with positivity.

In an age where interactions are incessant, ensure yours stand out for their maturity and depth. Equip yourself with the tools to communicate not just effectively, but also elegantly. Let each word you utter and every gesture you make be a testament to your mastery in the art of tactful communication. Embark on this transformative journey and redefine the way you connect with the world.

 

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.24 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,385 votes)

Lesson 1: Language

15 Points
We begin this course with a closer look at language. Since so much of diplomacy and tact has to do with what comes out of our mouths, this seems a reasonable place to begin.
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: Introduction
  • Complete: Lesson 1 Assignment
  • Assessment: Lesson 1 Exam

Lesson 2: Nonverbal Communication

11 Points
We'll highlight the several areas, or channels, of nonverbal communication. Additional lesson topics: Interpersonal Communication
  • Lesson 2 Video
  • Complete: Lesson 2 Assignment
  • Assessment: Lesson 2 Exam

Lesson 3: Communication Climate

28 Points
A positive communication climate is one in which the participants feel valued. Additional lesson topics: Know Yourself and the Communication Climate
  • Lesson 3 Video
  • Complete: Lesson 3 Assignment
  • Assessment: Lesson 3 Exam

Lesson 4: Self

29 Points
In a course on communicating with diplomacy and tact, it is crucial to understand something about the needs of the self. Additional lesson topics: Self Image
  • Lesson 4 Video
  • Complete: Lesson 4 Assignment
  • Assessment: Lesson 4 Exam

Lesson 5: Conflict and Emotional Intelligence

30 Points
In this lesson, we will discuss interpersonal conflict and emotional intelligence. We'll begin with a discussion of conflict that covers its definition, problematic behaviors during conflict, and effective conflict management strategies.
  • Lesson 5 Video
  • Complete: Lesson 5 Assignment
  • Assessment: Lesson 5 Exam

Lesson 6: Politeness I

30 Points
In this lesson we begin our exploration of politeness with a common theory known simply as "politeness theory."
  • Lesson 6 Video
  • Complete: Lesson 6 Assignment
  • Assessment: Lesson 6 Exam

Lesson 7: Politeness II

29 Points
One thing upon which researchers agree: Politeness is something that is learned or acquired. Additional lesson topics: Politeness: Cultural Dimension of Linguistic Choice; Politeness Across Cultures
  • Lesson 7 Video
  • Complete: Lesson 7 Assignment
  • Assessment: Lesson 7 Exam

Lesson 8: Humor

67 Points
Humor can be a powerful tool in your tool kit for communicating with diplomacy and tact. Additional lesson topics: Humor and Persuasion
  • Lesson 8 Video
  • Lesson discussions: Your Opinion Matters: Course Rating; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Complete: Lesson 8 Assignment
  • Assessment: Lesson 8 Exam
  • Assessment: The Final Exam
239
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe language and how it is used when communicating with others.
  • Describe nonverbal communication.
  • Summarize conflict issues, recognize and identify emotional intelligence, and demonstrate how to communicate effectively and diplomatically with these factors in mind.
  • Identify politeness and how it can be used to communicate with others effecitvely
  • Identify and demonstrate successful communication techniques that use humor.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Communicating with Diplomacy and Tact
Course Number: 8900235
Lessons Rating: 4.24 / 5 Stars (1,385 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is offered online and is accessible in every state across the U.S., including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. Learners in English-speaking countries like Canada, Australia, the United Kingdom, and South Africa can also enroll.
Last Updated: March 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "The instructor was prompt, supportive and knowledgeable. The constructive suggestions offered really improved my overall understanding and application of the concepts for mastery in the course!" -- Heather N.
  • "Very useful course - gave me a lot of insights into how we all communicate." -- Anne D.
  • "I really liked the content of this course. It was very useful for me and I learned a lot." -- Saima M.
  • "Thank you for the feedback." -- Thomas C.
  • "This course was really helpful!" -- Melissa P.
  • "Thank you- a very challenging and helpful class!" -- Michael S.

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