Online Class: Effective Communication Skills

Focusing on essential communication skills, this course guides learners through verbal and nonverbal elements, writing efficacy, and technology's influence on connection. Participants will enhance their conversational, group, and negotiation abilities, ultimately leading to improved personal and professional relationships.

$95.00
no certificate
- OR -
$120.00
with CEU Certificate*
Start Right Now!
$120.00 (with CEU Certificate)
Taking multiple courses? Save with our platinum program.
 
  • 12
    Lessons
  • 14
    Exams &
    Assignments
  • 105
    Students
    have taken this course
  • 7
    Hours
    average time
  • 0.7
    CEUs
 
 
 

Course Description

Mastering the Art of Communication: A Pathway to Personal and Professional Efficacy

In every corner of human interaction, communication holds the reins. The casual banter with a café barista, the engaging pitch in a conference room, or the heartfelt conversation with a loved one - each of these encounters underscore the pivotal role of communication. It not only mirrors your personality but also carves the depth and quality of relationships you build with the world around you.

In an age of globalization and digital connectivity, communication has expanded beyond the simple exchange of words. While verbal interactions remain integral, non-verbal cues, written correspondences, and technology-mediated communication hold equal gravitas. Despite this vastness, certain foundational principles of effective communication remain universal. A mastery of these, combined with skills like conflict resolution and negotiation, paves the way for enriched personal and professional connections.

For professionals navigating the corporate world, individuals yearning to enhance personal bonds, or anyone striving for clarity and confidence in their interactions, mastering communication is the key. It's the bridge that not only prevents misunderstandings but also propels you towards unparalleled success.

Course Outline:

  • Lesson 1: Recognizing and Understanding Communication Styles

    • Explore the diverse styles of communication and introspect to identify your own. Recognize the strengths and limitations of each style and how to adapt for effective interactions.
  • Lesson 2: Verbal Communication

    • Dive into the nuances of spoken words. Learn the power of tone, pitch, and clarity, and how they can influence perceptions and outcomes.
  • Lesson 3: Nonverbal Communication

    • Decode the silent language of body posture, facial expressions, and gestures. Understand their profound impact on complementing or contradicting verbal cues.
  • Lesson 4: Communicating in Writing

    • Harness the potency of the written word, from crafting compelling emails to persuasive proposals. Explore the role of clarity, coherence, and conciseness in written communication.
  • Lesson 5: Cultivating Conversational Skills

    • Strengthen your conversational prowess. Learn to initiate, sustain, and conclude interactions in a manner that fosters mutual respect and understanding.
  • Lesson 6: Group Communication

    • Navigate the dynamics of group interactions, from small team meetings to large panel discussions. Understand group roles, consensus building, and effective facilitation techniques.
  • Lesson 7: Communications Technology

    • Delve into the digital realm of communication. From video conferencing tools to social media platforms, explore how technology has transformed the way we connect.
  • Lesson 8: Barriers to Communication

    • Identify obstacles that impede effective communication, such as biases, distractions, or environmental factors. Learn strategies to overcome these barriers for fluid conversations.
  • Lesson 9: Cultural Aspects of Communication

    • Appreciate the rich tapestry of cultural nuances and etiquettes. Discover how cultural sensitivity can enhance cross-cultural interactions and foster inclusivity.
  • Lesson 10: Disagreements and Conflicts

    • Equip yourself with tools to navigate disagreements. Understand the roots of conflicts and strategies to address and resolve them constructively.
  • Lesson 11: Negotiation

    • Unravel the art of negotiation. Learn techniques to achieve mutually beneficial outcomes without compromising on core values or objectives.
  • Lesson 12: Constructive Criticism

    • Embrace feedback as a growth tool. Discover how to give and receive criticism in a manner that fosters improvement and maintains dignity.

This transformative course promises not just a theoretical understanding but a practical toolkit to elevate your communication acumen. By the end, you'll be equipped to articulate with clarity, empathize genuinely, and interact confidently in diverse settings. Join us in this enlightening journey to become an adept communicator.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.33 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(5,265 votes)

Lesson 1. Mastering the Art of Communication

Recognizing your own and others' communication styles, such as Passive, Aggressive, Passive-Aggressive, and Assertive, can enhance personal and professional interactions by resolving conflicts and fostering connections. This lesson emphasizes adapting communication styles to manage various situations effectively, resulting in stronger relationships and better communication outcomes. 101 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Exam: Recognizing and Understanding Communication Styles

Lesson 2. Unlocking the Secrets of Effective Verbal Communication

Effective communication transcends just words—it involves keen awareness of the dynamics of tone, volume, and language. In diving into these facets, this lesson guides you to adapt your communication style for improved interactions across various contexts. 100 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam: Verbal Communication

Lesson 3. Silent Messages: The Impact of Nonverbal Cues

In communication, nonverbal cues like body language and facial expressions can either reinforce or contradict spoken words, making them a crucial part of human interaction. Understanding and controlling these signals enables us to build more cohesive and genuine connections with others. 90 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam: Nonverbal Communication

Lesson 4. Mastering Written Communication: Techniques for Clear and Intentional Expression

Effective written communication is crucial for articulating ideas across time and space, influencing personal and professional life. Learners will develop skills to craft messages that avoid misunderstandings and resonate with intended audiences. 100 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam: Communicating in Writing

Lesson 5. Mastering Conversation: Your Path to Meaningful Engagements

By mastering conversational skills, one can create dialogues that are inclusive, thoughtful, and enriching, encouraging others to be open and trusting. This lesson focuses on turning conversations into meaningful interactions through active listening and engaging discourse. 90 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam: Cultivating Conversational Skills

Lesson 6. Cultivating Productive Group Conversations

Effective group communication depends on clear, concise messaging and recognizing both content and relational messages. These skills help facilitate problem-solving processes and ensure efficient collaboration and decision-making within teams. 100 Total Points
  • Lesson 6 Video
  • Lesson discussions: We can increase the power of communication by various methods.
  • Assessment: Lesson 6 Exam: Group Communication

Lesson 7. Balancing Tech and Touch: Communication in Today’s World

Communication technology today tears down traditional barriers, fostering global connections and accessibility. However, as explored in this lesson, these advancements also spur issues like miscommunication and the challenge of maintaining a work-life balance. 70 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam: Communications Technology

Lesson 8. Enhancing Communication: A Strategic Guide to Overcoming Obstacles

Human interaction often fails due to communication barriers like physical, technological, and environmental factors, leading to misunderstandings and frustration. Identifying and addressing these obstacles can promote clarity, resolve conflicts, and foster harmonious relationships. 100 Total Points
  • Lesson 8 Video
  • Lesson discussions: You can overcome the barriers of communication
  • Assessment: Lesson 8 Exam: Barriers to Communication

Lesson 9. Understanding Intercultural Dynamics

Understanding culture as a construct of deeply ingrained values and beliefs is vital for cross-cultural communication. Misinterpretations due to cultural differences can result in lost opportunities and conflicts, yet with the right awareness and adaptability, these gaps can be effectively bridged. 100 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam: Cultural Aspects of Communication

Lesson 10. Understanding and Resolving Conflicts

Avoiding conflict entirely isn't feasible; instead, it's crucial to recognize when differences cross into disrespect and need addressing. Setting boundaries, maintaining respect, and encouraging open dialogue are central to managing conflicts constructively. 100 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam: Disagreements and Conflicts

Lesson 11. Mastering Negotiation Skills for Effective Communication

Negotiation is a strategic dialogue aimed at reaching an agreement where parties present differing ideas and interests. By employing active listening and assertive communication, negotiators can often find a balanced compromise, although sometimes negotiations fail and walking away is necessary. 100 Total Points
  • Lesson 11 Video
  • Lesson discussions: Effective Communication can use for negotiations
  • Assessment: Lesson 11 Exam: Negotiation

Lesson 12. Offense-Free Critique: Strategies for Success

Effective constructive criticism relies on understanding relationship dynamics and delivering feedback respectfully to avoid misunderstandings or conflict. Approaching criticism with a positive mindset and objectivity can enhance relationships and improve outcomes in various settings. 137 Total Points
  • Lesson 12 Video
  • Lesson discussions: Final Course Poll - Your Opinion; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 12 Exam: Constructive Criticism
  • Assessment: The Final Exam
1188
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize and describe various communication styles.
  • Define verbal communication.
  • Define nonverbal communication.
  • Demonstrate proper techniques when communicating in writing.
  • Demonstrate techniques for improving conversational skills.
  • Demonstrate techniques for improving group communication.
  • Describe techniques for improving communications with technology.
  • Define barriers to communication.
  • Compare and contrast cultural aspects of communication.
  • Describe communication strategies to resolve disagreements and conflicts.
  • Describe negotiation strategies.
  • Describe how to receive and deliver constructive criticism.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Effective Communication Skills
Course Number: 7550121
Lessons Rating: 4.33 / 5 Stars (5,265 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: With online access available nationwide, this course reaches all U.S. states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. Additionally, it’s open to learners in English-speaking countries such as the UK, Australia, Canada, and New Zealand.
Last Updated: December 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
$95
for 6 months
 
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
$120
for 6 months
 
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
ALL COURSES
Certificates & CEUs
$189
per year
 
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 600+
Platinum 2 Years
ALL COURSES
Certificates & CEUs
$299
for 2 years
You save $79.00!
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 24 Months
No. of courses 600+
 

Student Testimonials

  • "It was very informative. I learned what type of communicator I was. This will help me improve my communication with the employees here at work. This was a great resource for my self improvement." -- Marlene W.
  • "I really enjoyed this class and liked how it intertwined with both personal and career environments. I practice every chance I get. Thank you!" -- Jennifer J.
  • "I enjoyed this course and have taken away some very good comments and suggestions to help me in my work." -- Pam C.
  • "Thank you for this course! It was fun and helpful. I really enjoyed this. This was very enlightening. Thank you for your help. I will be doing more." -- Dennis C.
  • "The course has helped me in the area of conflict resolution and made me reflect in my communication with others. The course instructor was very supportive and available ." -- Clodagh B.
  • "I felt this class was a great learning tool for using effective communication as a key in your personal and professional relationships. It is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. You were able to see how the transmittal of your content is important in the way it is received and understood during your interactions in your personal and professional life." -- Vicki C.
  • "Everything was beautiful!" -- Lakiahia C.

Related Courses