Online Class: Effective Communication Skills

no certificate
with CEU Certificate*
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12Lessons
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14Exams &
Assignments -
6,442Students
have taken this course -
7Hours
average time -
0.7CEUs
Course Description
Mastering the Art of Communication: A Pathway to Personal and Professional Efficacy
In every corner of human interaction, communication holds the reins. The casual banter with a café barista, the engaging pitch in a conference room, or the heartfelt conversation with a loved one - each of these encounters underscore the pivotal role of communication. It not only mirrors your personality but also carves the depth and quality of relationships you build with the world around you.
In an age of globalization and digital connectivity, communication has expanded beyond the simple exchange of words. While verbal interactions remain integral, non-verbal cues, written correspondences, and technology-mediated communication hold equal gravitas. Despite this vastness, certain foundational principles of effective communication remain universal. A mastery of these, combined with skills like conflict resolution and negotiation, paves the way for enriched personal and professional connections.
For professionals navigating the corporate world, individuals yearning to enhance personal bonds, or anyone striving for clarity and confidence in their interactions, mastering communication is the key. It's the bridge that not only prevents misunderstandings but also propels you towards unparalleled success.
Course Outline:
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Lesson 1: Recognizing and Understanding Communication Styles
- Explore the diverse styles of communication and introspect to identify your own. Recognize the strengths and limitations of each style and how to adapt for effective interactions.
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Lesson 2: Verbal Communication
- Dive into the nuances of spoken words. Learn the power of tone, pitch, and clarity, and how they can influence perceptions and outcomes.
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Lesson 3: Nonverbal Communication
- Decode the silent language of body posture, facial expressions, and gestures. Understand their profound impact on complementing or contradicting verbal cues.
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Lesson 4: Communicating in Writing
- Harness the potency of the written word, from crafting compelling emails to persuasive proposals. Explore the role of clarity, coherence, and conciseness in written communication.
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Lesson 5: Cultivating Conversational Skills
- Strengthen your conversational prowess. Learn to initiate, sustain, and conclude interactions in a manner that fosters mutual respect and understanding.
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Lesson 6: Group Communication
- Navigate the dynamics of group interactions, from small team meetings to large panel discussions. Understand group roles, consensus building, and effective facilitation techniques.
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Lesson 7: Communications Technology
- Delve into the digital realm of communication. From video conferencing tools to social media platforms, explore how technology has transformed the way we connect.
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Lesson 8: Barriers to Communication
- Identify obstacles that impede effective communication, such as biases, distractions, or environmental factors. Learn strategies to overcome these barriers for fluid conversations.
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Lesson 9: Cultural Aspects of Communication
- Appreciate the rich tapestry of cultural nuances and etiquettes. Discover how cultural sensitivity can enhance cross-cultural interactions and foster inclusivity.
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Lesson 10: Disagreements and Conflicts
- Equip yourself with tools to navigate disagreements. Understand the roots of conflicts and strategies to address and resolve them constructively.
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Lesson 11: Negotiation
- Unravel the art of negotiation. Learn techniques to achieve mutually beneficial outcomes without compromising on core values or objectives.
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Lesson 12: Constructive Criticism
- Embrace feedback as a growth tool. Discover how to give and receive criticism in a manner that fosters improvement and maintains dignity.
This transformative course promises not just a theoretical understanding but a practical toolkit to elevate your communication acumen. By the end, you'll be equipped to articulate with clarity, empathize genuinely, and interact confidently in diverse settings. Join us in this enlightening journey to become an adept communicator.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. Mastering the Art of Communication
Lesson 1 Video
Review Practice Worksheet: Lesson-1-Activity-8367.pdf
Lesson discussions: Reasons for Taking this Course
Complete Assignment: An Introduction
Assessment: Lesson 1 Exam: Recognizing and Understanding Communication Styles
Lesson 2. Unlocking the Secrets of Effective Verbal Communication
Lesson 2 Video
Review Practice Worksheet: Lesson-2-Downloadable-8368.pdf
Assessment: Lesson 2 Exam: Verbal Communication
Lesson 3. Silent Messages: The Impact of Nonverbal Cues
Lesson 3 Video
Review Practice Worksheet: Lesson-3-Activity-8369.pdf
Assessment: Lesson 3 Exam: Nonverbal Communication
Lesson 4. Mastering Written Communication: Techniques for Clear and Intentional Expression
Lesson 4 Video
Review Practice Worksheet: Lesson-4-WordSearch-8371.pdf
Assessment: Lesson 4 Exam: Communicating in Writing
Lesson 5. Mastering Conversation: Your Path to Meaningful Engagements
Lesson 5 Video
Review Practice Worksheet: Lesson-5-Activity-8372.pdf
Assessment: Lesson 5 Exam: Cultivating Conversational Skills
Lesson 6. Cultivating Productive Group Conversations
Lesson 6 Video
Review Practice Worksheet: Lesson-6-WorkSheet-8373.pdf
Lesson discussions: We can increase the power of communication by various methods.
Assessment: Lesson 6 Exam: Group Communication
Lesson 7. Balancing Tech and Touch: Communication in Today’s World
Lesson 7 Video
Review Practice Worksheet: Lesson-7-Activity-8375.pdf
Assessment: Lesson 7 Exam: Communications Technology
Lesson 8. Enhancing Communication: A Strategic Guide to Overcoming Obstacles
Lesson 8 Video
Review Practice Worksheet: Lesson-8-Downloadable-8376.pdf
Lesson discussions: You can overcome the barriers of communication
Assessment: Lesson 8 Exam: Barriers to Communication
Lesson 9. Understanding Intercultural Dynamics
Lesson 9 Video
Review Practice Worksheet: Lesson-9-HomeWork-8377.pdf
Assessment: Lesson 9 Exam: Cultural Aspects of Communication
Lesson 10. Understanding and Resolving Conflicts
Lesson 10 Video
Review Practice Worksheet: Lesson-10-Downloadable-8379.pdf
Assessment: Lesson 10 Exam: Disagreements and Conflicts
Lesson 11. Mastering Negotiation Skills for Effective Communication
Lesson 11 Video
Review Practice Worksheet: Lesson-11-Activity-8380.pdf
Lesson discussions: Effective Communication can use for negotiations
Assessment: Lesson 11 Exam: Negotiation
Lesson 12. Offense-Free Critique: Strategies for Success
Lesson 12 Video
Review Practice Worksheet: Lesson-12-WorkSheet-8382.pdf
Lesson discussions: Final Course Poll - Your Opinion; Program Evaluation Follow-up Survey (End of Course); Course Comments
Assessment: Lesson 12 Exam: Constructive Criticism
Assessment: The Final Exam
Learning Outcomes
- Define and distinguish between the four communication styles: Passive, Aggressive, Passive-Aggressive, and Assertive.
- Demonstrate the ability to identify and adapt communication styles appropriately in various personal and professional scenarios for effective interaction.
- Define the various components of verbal communication, such as language, tone, and inflection, and how they contribute to effective exchanges.
- Demonstrate the ability to adapt verbal communication techniques in specific scenarios to enhance clarity and avoid misunderstandings.
- Define and recognize key elements of nonverbal communication, including body language, facial expressions, and personal space, to enhance interpersonal interactions.
- Identify and explain cultural differences in nonverbal cues and demonstrate appropriate adaptations in diverse communication settings.
- Define the advantages and limitations of written communication by analyzing its elements and comparing them to verbal communication.
- Demonstrate the ability to adapt written communication style to different audiences by producing writing samples for both formal and informal settings.
- Demonstrate the ability to engage in a conversation by asking open-ended questions that facilitate interactive dialogue.
- Recognize and demonstrate active listening skills by accurately paraphrasing a speaker's message in a conversation.
- Demonstrate effective group communication strategies that foster collaboration and minimize miscommunication.
- Identify and describe key stages of group dynamics to predict and manage group behavior effectively.
- Identify the primary communication technologies used globally today and explain their impact on personal and professional interactions.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "It was very informative. I learned what type of communicator I was. This will help me improve my communication with the employees here at work. This was a great resource for my self improvement." -- Marlene W.
- "I really enjoyed this class and liked how it intertwined with both personal and career environments. I practice every chance I get. Thank you!" -- Jennifer J.
- "I enjoyed this course and have taken away some very good comments and suggestions to help me in my work." -- Pam C.
- "Thank you for this course! It was fun and helpful. I really enjoyed this. This was very enlightening. Thank you for your help. I will be doing more." -- Dennis C.
- "The course has helped me in the area of conflict resolution and made me reflect in my communication with others. The course instructor was very supportive and available ." -- Clodagh B.
- "I felt this class was a great learning tool for using effective communication as a key in your personal and professional relationships. It is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. You were able to see how the transmittal of your content is important in the way it is received and understood during your interactions in your personal and professional life." -- Vicki C.
- "Everything was beautiful!" -- Lakiahia C.
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