Online Class: Conflict Resolution

Experience a shift in how you approach workplace tensions with a curriculum focused on understanding and leveraging disagreements for stronger relationships and leadership development. Dive into the psychology of conflict and emerge with the skills to handle any situation with clarity, confidence, and poise.

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$120.00
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$120.00 (with CEU Certificate)
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  • 10
    Lessons
  • 20
    Exams &
    Assignments
  • 50
    Students
    have taken this course
  • 7
    Hours
    average time
  • 0.7
    CEUs
 
 
 

Course Description

Imagine a world where workplace conflicts no longer hold you back but become opportunities for growth and collaboration. What if, instead of avoiding difficult conversations, you could navigate them with confidence and skill, turning potential disruptions into powerful moments of connection and productivity? This course offers you that transformation.

Welcome to Conflict Resolution in the Modern Workplace and Beyond, a journey that doesn’t just teach you how to manage disagreements—it empowers you to turn them into catalysts for progress, stronger relationships, and personal growth. Whether you’re managing teams, working closely with peers, or navigating customer and vendor relationships, conflict is inevitable. But here’s the good news: with the right tools, conflict doesn’t have to be negative. It can be a driving force behind innovation, communication, and deep understanding.

This course is different because it’s not just about theory. You won’t find outdated, cookie-cutter solutions here. Instead, you’ll uncover practical strategies rooted in the realities of modern workplaces, backed by up-to-date research and real-world applications. You’ll learn not only to resolve conflict but to thrive through it, recognizing that each challenge brings with it an opportunity to elevate your leadership, enhance your emotional intelligence, and build trust with those around you.

You’ll dive into the psychology behind conflict—understanding the hidden causes of tension, from different worldviews shaped by upbringing, culture, and personality, to the power dynamics at play in organizational structures. You’ll see how everyday decisions, from project deadlines to personal styles of communication, can either spark friction or foster collaboration. And through this understanding, you’ll gain the confidence to handle any conflict, no matter how complex or sensitive, with poise and clarity.

But the magic of this course lies in how deeply it connects with your personal and professional growth. By mastering conflict resolution, you’re not just solving problems—you’re becoming the kind of leader and colleague everyone wants on their team. Imagine having the ability to diffuse tense situations, make everyone feel heard, and guide discussions towards solutions that benefit everyone. That’s not just a career advantage—it’s a life skill that will set you apart in every interaction.

What makes this course truly stand out is its approach to blending interpersonal insight with practical tools. We won’t just tell you what to do; we’ll walk you through the how in a way that’s both intuitive and actionable. From mastering body language and tone of voice to understanding the subtle cues of unspoken tensions, you’ll leave with a full toolkit for navigating even the trickiest conversations. You’ll also explore advanced negotiation tactics, learn the art of compromise without losing integrity, and discover how to foster a culture of openness and mutual respect in any environment.

By the time you finish, you’ll be prepared to lead meetings where every voice feels valued, tackle difficult conversations head-on without fear, and create an atmosphere where collaboration thrives, even when opinions differ. You’ll gain the kind of respect that comes from being able to see the bigger picture, helping others find common ground while also ensuring your own needs and goals are met.

This course isn’t just another option on your learning journey—it’s the game changer you’ve been looking for. If you’re ready to break through the barriers that conflict creates and emerge as a stronger, more capable leader, this course is the key.

Join us now, and unlock a future where conflicts no longer derail your success—they fuel it.

Course Motivation

Unlock a more harmonious and productive workplace with our Conflict Resolution Mastery course. Imagine a workplace where conflicts are addressed quickly, productivity soars, and stress is minimized. This course is your key to achieving just that.

Workplace conflict doesn't just disrupt daily operations—it impacts employee well-being, mental health, and overall productivity. Studies show that stress in the workplace can even weaken the immune system. That's why it’s crucial to learn how to manage conflicts effectively.

Our course teaches you proven strategies used by top organizations to resolve conflict before it escalates. You'll learn how to identify different types of conflicts, understand their root causes, and apply real-world solutions. Whether you're a junior employee or a senior leader, these skills will help you build a smoother, more efficient, and collaborative work environment.

Key course highlights include:

  • Understanding Conflict Types: Learn the most common workplace conflicts and their causes.
  • Impact of Conflict: Discover the tangible and intangible costs of unresolved conflict.
  • 8-Step Resolution Plan: Master the essential steps to defuse tension and foster cooperation.
  • Crisis Management: What to do when resolution isn’t possible.
  • Positive Communication: Build the tools to prevent conflict and enhance team dynamics.

What’s more, you’ll have access to a vibrant forum community and live Q&A sessions with experts, ensuring you can put your knowledge into practice right away.

Conflict in the workplace isn't just stressful—it's costly. Join us to gain the skills that not only resolve tensions but also create a more fulfilling and peaceful work environment. Don't wait for problems to arise—be proactive in shaping a positive, productive future for your team!

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.39 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(2,550 votes)

Lesson 1. Harnessing Conflict for Team Cohesion and Innovation

Conflict in workplaces often stems from differing viewpoints and, if not managed, can lead to unproductive environments. However, when effectively resolved through communication and mediation, it can foster innovation and stronger team cohesion. 39 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete: Assignment 1: Different Worldviews
  • Assessment: Types of Conflict
  • Assessment: Lesson 1 Review Exam

Lesson 2. The Hidden Costs: How Workplace Conflict Affects Everyone

Organizational conflict drains productivity by consuming time and resources, while distracting employees from core tasks. Mismanagement, stemming from personal disputes like a contentious divorce in leadership, results in operational inefficiencies that hinder business growth. Additional lesson topics: Costs of Conflict in the Workplace 49 Total Points
  • Lesson 2 Video
  • Assessment: Consequences of Conflict
  • Assessment: Lesson 2 Review Exam

Lesson 3. Listening and Understanding: Keys to Resolving Workplace Disagreements

Conflicts can be categorized into horizontal, vertical, and outward, each requiring a tailored approach for resolution. By defining each party's goals and potential concessions, common ground can be reached, turning contention into collaboration. 59 Total Points
  • Lesson 3 Video
  • Assessment: How To Resolve a Conflict
  • Assessment: Lesson 3 Review Exam

Lesson 4. Navigating the Aftermath of Unsuccessful Conflict Resolution

In situations where internal conflict solutions fail, a third-party mediator brings an objective approach free from internal biases, fostering an environment for fair compromise. This external viewpoint can dismantle emotional barriers, leading to more effective resolutions. Additional lesson topics: How to Fire People With Bad Attitudes 15 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Review Exam

Lesson 5. Mastering Positive Communication for Workplace Harmony

Positive communication, such as using constructive language and the sandwich method, enhances workplace morale while facilitating growth-oriented feedback. This approach prevents defensiveness, ensuring feedback is valued and constructive. Additional lesson topics: The Positive Effects of Face-to-Face Communication in the Workplacel 20 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Review Exam

Lesson 6. The Dynamics of Disagreement: Navigating Human Conflict

Conflict is a natural part of human interaction, offering opportunities for growth and understanding when approached with empathy and open-mindedness. Recognizing common sources, such as differing agendas and unmet needs, can help transform discord into positive relationship development. Additional lesson topics: The Nature of Conflict; Betrayal and Trust 29 Total Points
  • Lesson 6 Video
  • Assessment: The Nature of Conflict-How and Why People Conflict
  • Assessment: Lesson 6 Review Exam

Lesson 7. Beyond Disagreements: Using Conflict as a Force for Growth

Personality clashes and significant life changes strain relationships, inviting conflict. Respecting diverse communication styles and transparently addressing changing dynamics can lead to effective problem-solving and strengthen bonds. Additional lesson topics: Managing Conflict, Work and Life 20 Total Points
  • Lesson 7 Video
  • Assessment: How To Resolve The Seven Most Common Forms Of Personal Conflict
  • Assessment: Lesson 7 Review Exam

Lesson 8. Innovative Solutions for Conflict Resolution: A Journey Beyond Traditional Methods

Emma, Jake, and Sarah's case study illustrates that open communication and setting clear expectations can restore trust and project success. By acknowledging differences, apologizing for mistakes, and combining various approaches, teams can thrive amid conflict. Additional lesson topics: Problem Solving Skills; conflict resolution skills 16 Total Points
  • Lesson 8 Video
  • Lesson discussions: Personal Conflicts
  • Assessment: Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict
  • Assessment: Lesson 8 Review Exam

Lesson 9. Navigating the Complexity of Mediation in Relationships

Mediators foster creative problem-solving by encouraging fresh perspectives, such as reframing issues to promote teamwork instead of blame. Empowerment through better communication makes parties address future conflicts proactively. Additional lesson topics: How to Mediate Employee Arguments; Gender, Conflict and Conflict Resolution 30 Total Points
  • Lesson 9 Video
  • Assessment: Quiz 9 - How to Mediate Conflict Between Others
  • Assessment: Lesson 9 Review Exam

Lesson 10. Strategies for When the Other Party Shies Away from Resolution

In instances where resistance to conflict resolution persists, it's crucial to identify and address any contributing personal struggles. Encouraging professional support and fostering an empathetic dialogue can help steer the conversation toward healing. 91 Total Points
  • Lesson 10 Video
  • Lesson discussions: Your Opinion Matters: Course Rating; Course Comments; Program Evaluation Follow-up Survey (End of Course)
  • Assessment: Quiz 10-What to do if the Opposing Party Refuses to Participate in Resolution
  • Assessment: The Final Exam
  • Assessment: Lesson 10 Review Exam
368
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the types of conflict that occur in the workplace.
  • Describe the consequences of conflict in the workplace.
  • Summarize procedures to resolve workplace conflict.
  • Summarize steps to take when conflicts are not resolved.
  • Summarize ways to stop conflict from arising in the first place.
  • Define why people conflict in the first place.
  • Describe the most common techniques to resolve personal conflict.
  • Describe ways to mediate conflict between parties.
  • Describe what steps to take when both parties refuse to resolve their conflicts.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Conflict Resolution
Course Number: 7550238
Lessons Rating: 4.39 / 5 Stars (2,550 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: With online access available nationwide, this course reaches all U.S. states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. Additionally, it’s open to learners in English-speaking countries such as the UK, Australia, Canada, and New Zealand.
Last Updated: January 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Proctor: UniversalClass Instructional Team
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "The course addressed some meaningful and realistic experiences and examples that help the user understand. It was relevant and helpful in my growth with this topic." -- Brian T.
  • "I thought this course was very helpful; it should be implemented in every middle school or high school so that everyone knows how to cope and solve problems at an early age." -- April P.
  • "I thought this course was excellent. Quick marking for assignments and progress. Great introduction for anyone interested in conflict resolution." -- Caroline F.
  • "This course gave me much to think about. So far in this job I have now there has been no conflict with the people I work with which I am very happy about. I think I only had one job many years ago where I could not get along with a person I worked with and it was resolved by my moving to a different department and I did not have any stress to deal with." -- Charlene V.
  • "It was helpful - I was actually put in the middle of a conflict as I was taking the course and was able to utilize some of the things I learned." -- Erin M.
  • "It was very helpful. These are things I think should be taught in school systems. I think if would give our children a head start in learning how identify and work through conflict." -- Karen J.
  • "This course was very informative. I know we all think we know how to handle things on our own but this course has offered other opinion on how to handle situations both in the workplace and home life. I would recommend this course to everyone. Thank you." -- Bertha M.
  • "This course is very vital information for me to help manage how information is used and will help in my relationships at work, home, and personal relationships. Everyone who is in a relationship should take this class. Anyone who is working should be required to take this course." -- Shirley O.
  • "I liked the course. It was helpful and interesting, with advice in it that can be used in everyday life. Thank you!" -- Clare C.
  • "This was a great course it really made me see things in a different light and also to help me in my own life." -- Donald P.
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