Online Class: Conflict Resolution

This conflict resolution course will prepare you to handle and mediate conflicts as they arise in any setting. Conflict drains resources and creates unnecessary stress, learn how to put a stop to it today.

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$120.00 (with CEU Certificate)
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  • 10
    Lessons
  • 10
    Exams &
    Assignments
  • 4,819
    Students
    have taken this course
  • 7
    Hours
    average time
  • 0.7
    CEUs
 
 
 

Course Description

Imagine a world where workplace conflicts no longer hold you back but become opportunities for growth and collaboration. What if, instead of avoiding difficult conversations, you could navigate them with confidence and skill, turning potential disruptions into powerful moments of connection and productivity? This course offers you that transformation.

Welcome to Conflict Resolution in the Modern Workplace and Beyond, a journey that doesn’t just teach you how to manage disagreements—it empowers you to turn them into catalysts for progress, stronger relationships, and personal growth. Whether you’re managing teams, working closely with peers, or navigating customer and vendor relationships, conflict is inevitable. But here’s the good news: with the right tools, conflict doesn’t have to be negative. It can be a driving force behind innovation, communication, and deep understanding.

This course is different because it’s not just about theory. You won’t find outdated, cookie-cutter solutions here. Instead, you’ll uncover practical strategies rooted in the realities of modern workplaces, backed by up-to-date research and real-world applications. You’ll learn not only to resolve conflict but to thrive through it, recognizing that each challenge brings with it an opportunity to elevate your leadership, enhance your emotional intelligence, and build trust with those around you.

You’ll dive into the psychology behind conflict—understanding the hidden causes of tension, from different worldviews shaped by upbringing, culture, and personality, to the power dynamics at play in organizational structures. You’ll see how everyday decisions, from project deadlines to personal styles of communication, can either spark friction or foster collaboration. And through this understanding, you’ll gain the confidence to handle any conflict, no matter how complex or sensitive, with poise and clarity.

But the magic of this course lies in how deeply it connects with your personal and professional growth. By mastering conflict resolution, you’re not just solving problems—you’re becoming the kind of leader and colleague everyone wants on their team. Imagine having the ability to diffuse tense situations, make everyone feel heard, and guide discussions towards solutions that benefit everyone. That’s not just a career advantage—it’s a life skill that will set you apart in every interaction.

What makes this course truly stand out is its approach to blending interpersonal insight with practical tools. We won’t just tell you what to do; we’ll walk you through the how in a way that’s both intuitive and actionable. From mastering body language and tone of voice to understanding the subtle cues of unspoken tensions, you’ll leave with a full toolkit for navigating even the trickiest conversations. You’ll also explore advanced negotiation tactics, learn the art of compromise without losing integrity, and discover how to foster a culture of openness and mutual respect in any environment.

By the time you finish, you’ll be prepared to lead meetings where every voice feels valued, tackle difficult conversations head-on without fear, and create an atmosphere where collaboration thrives, even when opinions differ. You’ll gain the kind of respect that comes from being able to see the bigger picture, helping others find common ground while also ensuring your own needs and goals are met.

This course isn’t just another option on your learning journey—it’s the game changer you’ve been looking for. If you’re ready to break through the barriers that conflict creates and emerge as a stronger, more capable leader, this course is the key.

Join us now, and unlock a future where conflicts no longer derail your success—they fuel it.

Course Motivation

Unlock a more harmonious and productive workplace with our Conflict Resolution Mastery course. Imagine a workplace where conflicts are addressed quickly, productivity soars, and stress is minimized. This course is your key to achieving just that.

Workplace conflict doesn't just disrupt daily operations—it impacts employee well-being, mental health, and overall productivity. Studies show that stress in the workplace can even weaken the immune system. That's why it’s crucial to learn how to manage conflicts effectively.

Our course teaches you proven strategies used by top organizations to resolve conflict before it escalates. You'll learn how to identify different types of conflicts, understand their root causes, and apply real-world solutions. Whether you're a junior employee or a senior leader, these skills will help you build a smoother, more efficient, and collaborative work environment.

Key course highlights include:

  • Understanding Conflict Types: Learn the most common workplace conflicts and their causes.
  • Impact of Conflict: Discover the tangible and intangible costs of unresolved conflict.
  • 8-Step Resolution Plan: Master the essential steps to defuse tension and foster cooperation.
  • Crisis Management: What to do when resolution isn’t possible.
  • Positive Communication: Build the tools to prevent conflict and enhance team dynamics.

What’s more, you’ll have access to a vibrant forum community and live Q&A sessions with experts, ensuring you can put your knowledge into practice right away.

Conflict in the workplace isn't just stressful—it's costly. Join us to gain the skills that not only resolve tensions but also create a more fulfilling and peaceful work environment. Don't wait for problems to arise—be proactive in shaping a positive, productive future for your team!

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.40 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(2,517 votes)

Lesson 1: Types of Conflict - Conflict in the Workplace

22 Points
This lesson will analyze conflict- what it is and why it occurs so often in the workplace.In addition, it will explore the types of conflict that occur in the workplace and how to deal with them.
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete: Assignment 1: Different Worldviews
  • Assessment: Types of Conflict

Lesson 2: Workplace Conflict/Consequences of Conflict

40 Points
In any organization, conflict, whether overt or simmering under the surface, can have far-reaching consequences that transcend mere interpersonal disagreements. Unaddressed conflict acts like an insidious poison, affecting not only the immediate parties involved but also the entire organization. Its impact is profound, affecting everything from individual self-esteem and productivity to the bottom-line health of the company. Additional lesson topics: Costs of Conflict in the Workplace
  • Lesson 2 Video
  • Assessment: Consequences of Conflict

Lesson 3: How to Resolve Conflicts in the Workplace

50 Points
This lesson will review the basic structure (the eight steps) needed to establish a conflict resolution.
  • Lesson 3 Video
  • Assessment: How To Resolve a Conflict

Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't Work

0 Points
When a conflict resolution fails, it can be disheartening for everyone involved, especially when significant time and effort have already been invested in attempting to resolve the issue. Despite our best intentions, not every resolution holds up over time, and new complexities or unforeseen circumstances can arise, causing a once-promising solution to unravel. Additional lesson topics: How to Fire People With Bad Attitudes
  • Lesson 4 Video

Lesson 5: The Power of Positive Communication

0 Points
This lesson will tell you how to prevent conflicts from developing altogether, by practicing some positive communication techniques. Additional lesson topics: The Positive Effects of Face-to-Face Communication in the Workplacel
  • Lesson 5 Video

Lesson 6: The Nature of Conflict--How and Why People Conflict

10 Points
A conflict with a spouse, partner, boyfriend or girlfriend, parent, child, sibling, good friend, or a new friend will cost us much more emotionally in the long run if it goes unresolved, than those we have with random strangers. Additional lesson topics: The Nature of Conflict; Betrayal and Trust
  • Lesson 6 Video
  • Assessment: The Nature of Conflict-How and Why People Conflict

Lesson 7: Personal Conflict/How To Resolve the Seven Most Common Forms Of Personal Conflict

10 Points
Conflict, while often perceived as a negative force, is a natural part of human relationships. Whether in friendships, family dynamics, or romantic partnerships, misunderstandings and disagreements are bound to arise. However, conflicts don't have to result in damaged relationships. Additional lesson topics: Managing Conflict, Work and Life
  • Lesson 7 Video
  • Assessment: How To Resolve The Seven Most Common Forms Of Personal Conflict

Lesson 8: Personal Conflict/Using Problem-Solving Techniques To Find Inventive Ways Of Resolving Conflict

10 Points
In this lesson, you will learn some basic problem-solving techniques that work very well with personal conflict resolution. You will be provided with clear examples of conflicts, and several inventive ways in which to resolve them. Additional lesson topics: Problem Solving Skills; conflict resolution skills
  • Lesson 8 Video
  • Lesson discussions: Personal Conflicts
  • Assessment: Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict

Lesson 9: Personal Conflict/How to Mediate Conflict Between Others

10 Points
Mediating conflict between others requires a special blend of empathy, objectivity, and creative problem-solving. Whether in personal relationships, the workplace, or even larger organizational disputes, stepping into the role of a mediator is not just about resolving the immediate problem—it's about fostering an environment where individuals feel heard, respected, and guided toward solutions that benefit everyone involved. Additional lesson topics: How to Mediate Employee Arguments; Gender, Conflict and Conflict Resolution
  • Lesson 9 Video
  • Assessment: Quiz 9 - How to Mediate Conflict Between Others

Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in Resolution

80 Points
When you're faced with someone unwilling to participate in resolving a conflict, it's natural to feel frustration or confusion. You may wonder how to move forward when the other party is resistant to the process. This scenario is not uncommon, especially in cases where deeper issues may be at play.
  • Lesson 10 Video
  • Lesson discussions: Your Opinion Matters: Course Rating; Course Comments; Program Evaluation Follow-up Survey (End of Course)
  • Assessment: Quiz 10-What to do if the Opposing Party Refuses to Participate in Resolution
  • Assessment: The Final Exam
232
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the types of conflict that occur in the workplace.
  • Describe the consequences of conflict in the workplace.
  • Summarize procedures to resolve workplace conflict.
  • Summarize steps to take when conflicts are not resolved.
  • Summarize ways to stop conflict from arising in the first place.
  • Define why people conflict in the first place.
  • Describe the most common techniques to resolve personal conflict.
  • Describe ways to mediate conflict between parties.
  • Describe what steps to take when both parties refuse to resolve their conflicts.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Conflict Resolution
Course Number: 7550238
Lessons Rating: 4.40 / 5 Stars (2,517 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Accessible from any state in the U.S., this course covers key areas such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also offered in English-speaking nations like Australia, Canada, the UK, and South Africa.
Last Updated: January 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Instructional Team
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "The course addressed some meaningful and realistic experiences and examples that help the user understand. It was relevant and helpful in my growth with this topic." -- Brian T.
  • "I thought this course was very helpful; it should be implemented in every middle school or high school so that everyone knows how to cope and solve problems at an early age." -- April P.
  • "I thought this course was excellent. Quick marking for assignments and progress. Great introduction for anyone interested in conflict resolution." -- Caroline F.
  • "This course gave me much to think about. So far in this job I have now there has been no conflict with the people I work with which I am very happy about. I think I only had one job many years ago where I could not get along with a person I worked with and it was resolved by my moving to a different department and I did not have any stress to deal with." -- Charlene V.
  • "It was helpful - I was actually put in the middle of a conflict as I was taking the course and was able to utilize some of the things I learned." -- Erin M.
  • "It was very helpful. These are things I think should be taught in school systems. I think if would give our children a head start in learning how identify and work through conflict." -- Karen J.
  • "This course was very informative. I know we all think we know how to handle things on our own but this course has offered other opinion on how to handle situations both in the workplace and home life. I would recommend this course to everyone. Thank you." -- Bertha M.
  • "This course is very vital information for me to help manage how information is used and will help in my relationships at work, home, and personal relationships. Everyone who is in a relationship should take this class. Anyone who is working should be required to take this course." -- Shirley O.
  • "I liked the course. It was helpful and interesting, with advice in it that can be used in everyday life. Thank you!" -- Clare C.
  • "This was a great course it really made me see things in a different light and also to help me in my own life." -- Donald P.
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