Online Class: Resolving Workplace Conflict

Dive into the mechanics of workplace disagreements and learn to deflect discord before it escalates, fostering a culture of proactive conflict management. Recognize your conflict style and adapt using targeted strategies to nurture a harmonious work environment.

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$120.00
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$120.00 (with CEU Certificate)
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  • 12
    Lessons
  • 23
    Exams &
    Assignments
  • 2,495
    Students
    have taken this course
  • 4
    Hours
    average time
  • 0.4
    CEUs
 
 
 

Course Description

Mastering the Art of Conflict Resolution: A Deep Dive into Workplace Harmony

In the vibrant tapestry of corporate life, where diverse personalities and myriad interests intertwine, conflict is not just inevitable, but inescapable. But what if conflict, rather than being a harbinger of chaos, could be transformed into a catalyst for growth, innovation, and collaboration?

Welcome to "Resolving Workplace Conflict: Strategies for Harmonious Collaboration," a meticulously designed online course that goes beyond the superficial layers of disagreements and delves deep into the core of conflict. Our mission? To equip you with a robust arsenal of tools, insights, and strategies to convert workplace friction into positive momentum.

Understanding the Dynamics of Conflict

Every skirmish, be it a minor disagreement or a major clash, has underlying dynamics. This course offers a panoramic view, helping you dissect the anatomy of conflicts, trace their roots, and comprehend their evolution. With this newfound understanding, you can preemptively address potential contention points, ensuring they don't escalate into larger issues.

Personal Conflict Styles: An Introspective Journey

Are you a mediator, a competitor, or perhaps an avoider? Recognizing and understanding your innate conflict-handling style is paramount. This course facilitates introspective journeys, helping you uncover your unique style and its implications. Armed with this knowledge, you'll be poised to adapt your approach, making it conducive to resolution rather than escalation.

Practical Solutions for Pervasive Challenges

From addressing micro-aggressions to handling recalcitrant employees, this course leaves no stone unturned. Through immersive real-world scenarios and actionable strategies, you'll gain the prowess to navigate the most intricate conflict mazes. Whether you're grappling with long-standing issues or preempting future ones, our treasure trove of insights will be your guiding star.

Empowerment Through Effective Strategies

But what about those perpetual epicenters of discord? Those individuals who, inadvertently or otherwise, always find themselves in the eye of the storm? Our module on managing challenging personalities equips you with nuanced strategies, ensuring harmony even with the most challenging colleagues.

From Discord to Opportunity: The Paradigm Shift

What if we told you that every conflict conceals a learning opportunity? With the right approach, every disagreement can be a stepping stone towards a more inclusive, innovative, and harmonious workplace. This course not only equips you with conflict resolution techniques but also fosters a paradigm shift, turning potential confrontations into collaborative ventures.

Conclusion

In a world where collaboration is key, the ability to adeptly navigate and resolve conflict is an invaluable asset. "Resolving Workplace Conflict" isn't just a course; it's your compass to fostering a harmonious, productive, and innovative workplace environment. Whether you're an employee seeking peace or a leader aiming for a cohesive team, this course promises a transformative journey towards achieving workplace zen. Join us, and let's transform discord into harmony, together.

 
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.4 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,895 votes)

Lesson 1. Conflict Resolution in the Office

13 Points
Navigating workplace conflict requires understanding its roots, such as communication failures and personality clashes, to manage it effectively. By implementing open dialogue and conflict resolution training, organizations can transform conflict into a learning and developmental opportunity.
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Review Exam

Lesson 2. Avoiding Misunderstandings: Building Stronger Workplace Relationships

30 Points
Unchecked workplace conflict can ripple through an organization, lowering morale and diminishing productivity. Addressing underlying causes—like resource scarcity and communication barriers—early on can turn discord into an opportunity for positive change.
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam
  • Assessment: Lesson 2 Review Exam

Lesson 3. Resolving Conflicts: Strategies for Success

12 Points
Conflicts present opportunities for transformation when navigated with structured strategies like team involvement, mediation, and proactive communication protocols. Organizations that prioritize these methods can improve collaboration, trust, and overall productivity in their environments.
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam
  • Assessment: Lesson 3 Review Exam

Lesson 4. The Art of Constructive Dialogue

15 Points
Approaching confrontation with the right mindset transforms it from a daunting task into an opportunity for mutual understanding and problem-solving. Ensuring privacy, picking a suitable time, and maintaining a constructive attitude are key strategies for successful conflict resolution.
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam
  • Assessment: Lesson 4 Review Exam

Lesson 5. Understanding Personal Conflict Styles

30 Points
Empathy and understanding various conflict styles enable individuals to transform potential discord into opportunities for collaboration and growth. Effective conflict management requires awareness of one's default behaviors and the ability to adapt strategies.
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam
  • Assessment: Lesson 5 Review Exam

Lesson 6. The Art of Handling Accusations at Work

26 Points
Accusations offer an opportunity to enhance emotional intelligence and leadership capabilities by approaching them with empathy and self-awareness. A proactive mindset transforms accusations from challenges into growth opportunities, fostering a resilient and cohesive workplace culture.
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam
  • Assessment: Lesson 6 Review Exam

Lesson 7. Embracing Conflict: A Pathway to Growth and Resolution

23 Points
As a manager, fostering open communication and establishing clear conflict resolution procedures are pivotal in maintaining team morale and productivity. This lesson emphasizes training and empowerment strategies that equip individuals to address conflicts proactively and efficiently.
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam
  • Assessment: Lesson 7 Review Exam

Lesson 8. Thriving on Disagreement: Conflict as a Catalyst

20 Points
Conflicts between managers can ripple through an organization, but resolving them strategically can foster growth and innovation. By addressing these disputes head-on, leaders model effective conflict resolution, strengthening team cohesion and improving overall company performance.
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam
  • Assessment: Lesson 8 Review Exam

Lesson 9. Managing Conflict for a Harmonious Workplace

30 Points
Understanding the root causes of workplace conflict, including differences in work styles and resource scarcity, helps in managing it effectively. Effective conflict management involves balancing avoidance, confrontation, and delay, with the aim of boosting morale and enhancing productivity.
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam
  • Assessment: Lesson 9 Review Exam

Lesson 10. Strategies to Handle Unresolved Workplace Disputes

18 Points
Effective conflict navigation techniques, such as fostering emotional intelligence and honing communication skills, empower individuals to manage disputes adeptly. A supportive environment prevents conflicts from escalating and encourages collaboration.
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam
  • Assessment: Lesson 10 Review Exam

Lesson 11. Proactive Conflict Management Solutions

22 Points
Conflict in work environments, though natural, requires careful management to prevent negative impacts. By embracing strategies like feedback channels, role clarity, and culture-building, organizations can turn conflict into a tool for growth and innovation.
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam
  • Assessment: Lesson 11 Review Exam

Lesson 12. The Art of Conflict Resolution in the Workplace

58 Points
Conflict carries the potential for transformation, enhancing personal skills such as patience and adaptability while improving organizational environments. Through strategies that prioritize emotional intelligence and proactive communication, conflict resolution becomes a foundation for collective resilience and shared success.
  • Lesson 12 Video
  • Lesson discussions: Let us know what you think of this course; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
  • Assessment: The Final Exam
297
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe recognizing and responding to conflict.
  • Identify strategies for resolving conflicts.
  • Describe confrontation and the best approaches to it.
  • Identify personal conflict styles.
  • Summarize methods for coping with accusations in the workplace.
  • Describe the best methods for managing conflict.
  • Summarize manager to manager conflict issues and approaches.
  • Recognize when conflict cannot be resolved.
  • Summarize methods for preventing conflict in the workplace.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Resolving Workplace Conflict
Course Number: 8900230
Lessons Rating: 4.4 / 5 Stars (1,895 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Accessible from any state in the U.S., this course covers key areas such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also offered in English-speaking nations like Australia, Canada, the UK, and South Africa.
Last Updated: July 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.4 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I really enjoyed taking this course. I have learned have to handle conflict within the workplace much better than before." -- Rochelle C.
  • "I believe that this course was very helpful. No office is perfect but this gave great tips on how to help with keeping conflicts to a minimum. I'm also looking forward to using these tools in my office if a conflict does occur." -- Kimberly S.
  • "I thought it was very helpful and look forward to using the strategies in my professional and personal encounters. Knowledge is powerful." -- Vera M.
  • "I enjoyed the class and I look forward to use what I have learned in this class on my place of employment when conflicts arise." -- Cyd D.
  • "This course is very educational, informative and contains important teachings in how to handle conflict in the workplace." -- Carola N.
  • "I really enjoy the courses I take. I'm now working on my third course, and I love the fact you can work at your own pace." -- Bridget H.
  • "Fantastic course and it will be very useful when I apply it to my career!" -- Sharon C.
  • "The course was very well organized. Did not have to wait too long to get my results." -- Lucinda S.
  • "Great course, I will be able to apply all that I learned." -- Sheila S.
  • "Fantastic course. Definitely learned a lot." -- Oswald J.

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