Course Description

Conflict is unavoidable. Even if you work in the happiest company in the world, you're still going to have conflict from time to time. It's a normal and natural part of being around other people. But when conflict becomes something that hinders your work environment and disrupts your ability to get things done, you need to do something about it.

Resolving Workplace Conflict is an online course that is designed to help employees and managers understand the complexities of conflict, including its causes and possible solutions. By better understanding where conflict begins and how it might be perpetuated, companies can begin to move forward and they can begin to change the outcomes of difficult situations.

From accusations to manager conflict and more, this course will help you learn more about what's actually happening when conflict arises. You will learn how to understand your own conflict style – and how that may or may not be helpful to the situation.

In addition, this course provides practical and real life tips for companies who are facing long-term conflicts, even discussing how to manage an employee who seems to be causing the trouble. If you've been wondering whether conflict at work can be solved, or even just minimized, then this is the course for you.  No matter what a company may be facing, these conflict management strategies will ensure a smooth transition from conflict to learning opportunity.


It seems like everywhere you go, you run into conflict. When you are at work, you may simply want to do what needs doing and then go home, but this is often not the case.

In a place where you need to focus on your work in order to get a paycheck, you might want to just sit at your desk and avoid everyone. However, this is not possible, and avoiding conflict is impossible as well.

To learn more about how you can manage conflict in the workplace, you need to understand the causes of conflict, as well as some possible solutions. When you can begin to understand what is happening, you can turn things in a new direction.

No matter how big or small the conflict might be in your workplace, the more you focus on fixing it, the more easily you will work with others in your office.

You have to see your co-workers day after day, so the less conflict you have, the better. In addition, many of the conflict management skills you will learn are going to be helpful in your everyday and personal life too. We might not be able to avoid conflict, but there are ways to make it less painful, and maybe even a learning experience.

When you can begin to look at conflict as something that happens because people are people, we can begin to see it as an opportunity. Moreover, with each opportunity comes the ability to grow and to learn as managers, employees, and future managers.

The workplace can be a place of conflict, and a place where conflict is resolved.
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.3 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,534 votes)

Lesson 1. Introduction

To learn more about how you can manage conflict in the workplace, you need to understand the causes of conflict, as well as some possible solutions. 1 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction

Lesson 2. Recognizing and Responding to Conflict

Conflict can creep up in a number of interactions, helping to cause things to be sticky at work, and things can become problematic for everyone in the office if things are not resolved. Additional lesson topics: Understanding Conflict in the Workplace 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3. Strategies for Resolving Conflicts

As soon as you can agree that conflict is happening and that something needs to be done, it is a good idea to look at the process as being more than one step. 9 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4. Confrontation. What is the Best Approach?

We all have a certain way in which we engage in conflict or a way in which we confront someone else about something that has happened to cause conflict. Additional lesson topics: Tactfully Confronting Conflict; Examples of Conflicts and Resolutions in the Workplace 10 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5. Personal Conflict Styles

There are several different conflict styles of which you might want to be aware. Moreover, this knowledge can help you see what another person might be doing, and you can find out more about what you are doing when you engage with others. Additional lesson topics: Personal Conflict Styles 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6. Coping with Accusations in the Workplace

One of the hardest situations in an office setting is to be in the midst of accusations. While you might not be the target, it can still cause stress and chaos in the workplace. 9 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7. Managing Conflict

If you are in the workplace and you are the one that is in charge of a team, you want to know how to handle conflict so that your team can be productive and effective. Additional lesson topics: Conflict in the workplace: What you can do to survive 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8. Manager to Manager Conflict

If you are an employee in a company where two managers just do not seem to get along, it can cause a number of problems. 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9. Conflict. Avoid, Confront, or Delay?

At first, conflict might not look like something that needs attention. It might seem small, so you might choose to avoid it altogether. Additional lesson topics: Handling Conflict in the Workplace 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10. When Conflict Cannot Be Resolved

You can live with some conflict, depending on how it affects the organization as a whole. 10 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11. Preventing Conflict in the Workplace

There are ways in which you can minimize and even prevent conflict in the office setting, and you might be able to take these ideas into your personal relationship also, if you want to reduce problems and create more collaboration. Additional lesson topics: 5 Keys of Dealing with Workplace Conflict 10 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12. Conclusion

Conflict is certainly a part of everyday life, whether we like it or not. How we choose to engage in it is what makes it stressful or enhancing. 60 Total Points
  • Lesson 12 Video
  • Lesson discussions: Let us know what you think of this course; Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 12 Assignment
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe recognizing and responding to conflict.
  • Identify strategies for resolving conflicts.
  • Describe confrontation and the best approaches to it.
  • Identify personal conflict styles.
  • Summarize methods for coping with accusations in the workplace.
  • Describe the best methods for managing conflict.
  • Summarize manager to manager conflict issues and approaches.
  • Recognize when conflict cannot be resolved.
  • Summarize methods for preventing conflict in the workplace.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Resolving Workplace Conflict
Course Number: 8900230
Course Requirements: View Course Requirements
Lessons Rating: 4.3 / 5 Stars (1,534 votes)
Languages: English - United States, Canada and other English speaking countries
Course Type: Self-Paced, Online Class
CEU Value: 0.4 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $75.00 U.S. dollars

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