Online Class: Mastering Conversation Skills

no certificate
with CEU Certificate*
-
12Lessons
-
20Exams &
Assignments -
3,854Students
have taken this course -
5Hours
average time -
0.5CEUs
Course Description
Step into a world where every conversation is an opportunity, and every interaction, a chance to inspire. Welcome to our course, dedicated to honing your communication finesse for both social engagements and professional environments.
Understanding the core of communication is not just about speaking; it's an intricate blend of listening actively, exuding empathy, and mastering the art of non-verbal cues. This course doesn't just skim the surface; we delve deep, laying out the foundational blocks of communication. Grasp how elements synergize, shaping our everyday interactions and the impressions we leave behind.
Master the subtle dance of conversation, from the nuances of small talk to the impactful resonance of storytelling and humor. Uncover the secrets behind effective conversational flow, ensuring you can spark meaningful exchanges with anyone, anywhere. And for those moments when words seem elusive? We introduce the magic of improvisation, a tool to rekindle conversation and banish awkward silences.
But we won't stop there. We're offering more than just conversation mechanics. Navigate the complexities of leading dialogues, understanding when to listen and when to take charge. Gain practical strategies to alleviate anxiety or hesitation in social situations, ensuring you always present your best self.
And the benefits? They're boundless. As you integrate these skills, you'll notice a profound transformation. Conversations become richer, relationships deepen, and opportunities multiply. Your heightened self-awareness and confidence will make you a magnet for both personal connections and business collaborations.
So, are you ready to elevate your communication prowess? To transform casual chats into meaningful dialogues and business talks into influential discussions? Join us, and unleash the power of masterful communication, a skillset that promises to open doors in every facet of life.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. Unlocking Connection: A Deep Dive into Communication Skills
Lesson 1 Video
Review Practice Worksheet: Lesson-1-WorkSheet-15435.pdf
Lesson discussions: Reasons for Taking this Course
Complete Assignment: An Introduction
Assessment: Exam 1
Lesson 2. From Survival to Society: How Humans Became Social Beings
Lesson 2 Video
Review Practice Worksheet: Lesson-2-HomeWork-15438.pdf
Assessment: Exam 2
Lesson 3. Crafting Conversations: Techniques to Ease Social Anxiety
Lesson 3 Video
Review Practice Worksheet: Lesson-3-Downloadable-15442.pdf
Assessment: Exam 3
Lesson 4. Storytelling 101: Crafting Connections through Humor
Lesson 4 Video
Review Practice Worksheet: Lesson-4-HomeWork-15445.pdf
Assessment: Exam 4
Lesson 5. Beyond Scripts: Cultivating Genuine Connection through Improvisation
Lesson 5 Video
Review Practice Worksheet: Lesson-5-HomeWork-15449.pdf
Complete: Lesson 5 Activity
Assessment: Exam 5
Lesson 6. The Art of Balanced Leadership: Speaking with Confidence and Understanding
Lesson 6 Video
Review Practice Worksheet: Lesson-6-Activity-15452.pdf
Assessment: Exam 6
Lesson 7. Mastering the Art of Framing Conversations: Power with Purpose
Lesson 7 Video
Review Practice Worksheet: Lesson-7-WorkSheet-15456.pdf
Complete: Lesson 7 Activity
Assessment: Exam 7
Lesson 8. Effortless Conversations
Lesson 8 Video
Review Practice Worksheet: Lesson-8-WorkSheet-15459.pdf
Complete: Lesson 8 Activity
Assessment: Exam 8
Lesson 9. Overcoming Social Anxiety: A Comprehensive Guide for Introverts
Lesson 9 Video
Review Practice Worksheet: Lesson-9-WordSearch-15463.pdf
Assessment: Exam 9
Lesson 10. Entering the Spotlight: Anxiety Management and Engagement Tips
Lesson 10 Video
Review Practice Worksheet: Lesson-10-HomeWork-15465.pdf
Complete: Lesson 10 Activity
Assessment: Exam 10
Lesson 11. Mastering Social Intelligence: Building Empowering Interactions
Lesson 11 Video
Review Practice Worksheet: Lesson-11-Downloadable-15467.pdf
Complete: Lesson 11 Activity
Assessment: Exam 11
Lesson 12. Navigating Social Media and Technological Influence in Our Lives
Lesson 12 Video
Review Practice Worksheet: Lesson-12-HomeWork-15469.pdf
Lesson discussions: End of Course Poll; Course Comments; Course Comments
Complete: Lesson 12 Activity
Assessment: Exam 12
Assessment: The Final Exam
Learning Outcomes
- Define active listening by describing its key components and demonstrating its application in a role-play scenario.
- Identify examples of non-verbal communication and analyze how they affect the interpretation of spoken messages in a group discussion.
- Define the impact of Darwin's theory of evolution on the development of social skills in early human groups.
- Explain how technological advancements have contributed to the evolution of human social connections and cultural development.
- Develop and deliver a concise and engaging elevator speech to enhance communication skills and leave a memorable impression in professional settings.
- Recognize and demonstrate effective strategies for initiating and maintaining small talk to improve interpersonal and professional relationships.
- Define the key components of effective storytelling, including knowing your audience, using gestures, and incorporating voice theatrics, to enhance communication skills.
- Demonstrate the ability to integrate humor appropriately into storytelling by assessing audience sensitivities and employing universal themes, fostering a stronger connection with listeners.
- Demonstrate active listening skills to effectively utilize improvisation by identifying key words and details in a conversation.
- Describe strategies to enhance self-awareness and confidence in social interactions by engaging in daily reflection and seeking feedback from peers.
- Define and demonstrate the use of approachable confidence in leadership communication to enhance team cohesion and communal goal achievement.
- Identify and apply questioning and active listening techniques to facilitate effective team discussions and encourage collaborative problem-solving in a leadership context.
- Demonstrate the ability to identify and apply effective questioning techniques to control the frame of a conversation without overpowering the other person.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "This course was excellent! I went through a tough situation with my recently deseased grandparents. And wanted to ensure that I have the knowledge to prevent this from happening to my own estate affairs, or any others I might be involved with in the future. This class has certainly helped me. Thank you very much!" -- Jonathan W.
- "This course was extremely helpful! I am much more mindful of conversation dynamics in my personal and professional life." -- Tonia C.
- "In my opinion it covers 95% of what's needed to be in know when it comes to social media/technology." -- Sandra A.
- "I found this course very helpful. I definitely feel more confident in my conversational skills now." -- Rosa T.
- "I found this course to be very interesting and useful in advancing my communication skills." -- Erin H.
- "This course was very insightful and will be using what I have learned to everyday situations." -- Lisa S.
- "This course is very helpful. I really recommend it to others." -- Amany G.
- "This course gave me a different outlook on communication and what it all entails." -- Natalie S.
- "I really enjoyed this class, so far it is my favorite." -- Leanne B.
- "Well written and concise." -- Vonda R.
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