Online Class: Mastering Conversation Skills

Name: Mastering Conversation Skills
Price: 95.00 USD

Conversational skills such active listening, empathy, and non-verbal communication will be explored in-depth; examination and useful strategies for mastering small talk; an understanding of the components that contribute to successful use of storytelling and humor; and the skill of improvisation and how it can be used to keep the conversation going when you feel at a loss for words.

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12

Lessons
18

Exams &
Assignments
3,752

Students
have taken this course
5

Hours
average time
0.5

CEUs

Course Description

Unlocking the Power of Impactful Communication: A Comprehensive Guide

Step into a world where every conversation is an opportunity, and every interaction, a chance to inspire. Welcome to our course, dedicated to honing your communication finesse for both social engagements and professional environments.

Understanding the core of communication is not just about speaking; it's an intricate blend of listening actively, exuding empathy, and mastering the art of non-verbal cues. This course doesn't just skim the surface; we delve deep, laying out the foundational blocks of communication. Grasp how elements synergize, shaping our everyday interactions and the impressions we leave behind.

Master the subtle dance of conversation, from the nuances of small talk to the impactful resonance of storytelling and humor. Uncover the secrets behind effective conversational flow, ensuring you can spark meaningful exchanges with anyone, anywhere. And for those moments when words seem elusive? We introduce the magic of improvisation, a tool to rekindle conversation and banish awkward silences.

But we won't stop there. We're offering more than just conversation mechanics. Navigate the complexities of leading dialogues, understanding when to listen and when to take charge. Gain practical strategies to alleviate anxiety or hesitation in social situations, ensuring you always present your best self.

And the benefits? They're boundless. As you integrate these skills, you'll notice a profound transformation. Conversations become richer, relationships deepen, and opportunities multiply. Your heightened self-awareness and confidence will make you a magnet for both personal connections and business collaborations.

So, are you ready to elevate your communication prowess? To transform casual chats into meaningful dialogues and business talks into influential discussions? Join us, and unleash the power of masterful communication, a skillset that promises to open doors in every facet of life.

Courses Frequently Bought Together:

Assertiveness Training

Confidence Building

Listening Skills

Completely Online
Self-Paced
Printable Lessons
Full HD Video
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(1,630 votes)

Lesson 1: Overview of Communication Skills

11 Points

Communication is a complex phenomenon that includes multiple skills, which work together to allow human beings to pass along and interpret information and messages to others. Additional lesson topics: Speak Like a Leader: The Definitive Guide to Mastering the Art of Conversation and Becoming a Great Speaker; The Art of Mingling: Fun and Proven Techniques for Mastering Any Room

Lesson 1 Video
Lesson discussions: Reasons for Taking this Course
Complete Assignment: An Introduction
Assessment: Exam 1

Lesson 2: Our Need to Be Social - a Brief History

10 Points

For the purpose of this lesson, we will focus on some broad theories that have been used across many areas of research in social and cultural evolution. Additional lesson topics: Complete History of Social Media: Then and Now; The History of Communication Technology

Lesson 2 Video
Assessment: Exam 2

Lesson 3: The Art of Small Talk

12 Points

Small talk is defined as the use of casual conversation with the goal of getting a sense of another person, and beginning to establish rapport. Additional lesson topics: The Several Big Rules of Small Talk; An Introvert's Guide to Small Talk: Eight Painless Tips

Lesson 3 Video
Complete: Lesson 3 Assignment
Assessment: Exam 3

Lesson 4: Using Storytelling and Humor

12 Points

Storytelling can bring together individuals of different cultures, as a story can highlight fundamental aspects of being human. Additional lesson topics: ONCE UPON A TIME AT THE OFFICE: Several STORYTELLING TIPS TO HELP YOU BE MORE PERSUASIVE; Mastering The Art Of Storytelling As A Conversation Technique; Mastering Conversation

Lesson 4 Video
Complete: Lesson 4 Assignment
Assessment: Exam 4

Lesson 5: Making Use of Improvisation and Other Tricks to Keep a Conversation Going

10 Points

Improvisation involves multiple skills that overlap with other domains of conversation and communication. Additional lesson topics: How to be a better improviser; Conversation should be fun; How to think faster, better on your feet; Want to sound like a leader? Start by saying your name right

Lesson 5 Video
Assessment: Exam 5

Lesson 6: How to Speak Like a Leader

10 Points

Leadership can seem full of conflicting styles and approaches; however, with the right balance of communication skills, a leader can develop a cohesive team of people to accomplish each goal. Additional lesson topics: How to Speak Like a Leader; How to train yourself to speak like a leader

Lesson 6 Video
Assessment: Exam 6

Lesson 7: How to Control the Frame of a Conversation

10 Points

The goal in controlling the frame of a conversation should be to fully engage the other person.

Lesson 7 Video
Assessment: Exam 7

Lesson 8: Flow

10 Points

Flow can seem difficult to achieve; however, like many of the conversational skills, with practice, you can become very skillful at creating flow. Additional lesson topics: What makes a conversation flow?; Several Mistakes in a Conversation; The Secret Of Conversation Flow; Keep A Conversation Going Smoothly

Lesson 8 Video
Assessment: Exam 8

Lesson 9: Social Anxiety - Tips for the Introvert

11 Points

While some can overcome the natural anxiety experienced when in a larger group, or speaking in front of strangers, others have a much harder time finding ways to minimize the anxiety and it can interfere with their ability to develop relationships, or move up in their professional worlds. Additional lesson topics: 7 Success Tips for Introverts; Owning Any Social Situation

Lesson 9 Video
Complete: Lesson 9 Assignment
Assessment: Exam 9

Lesson 10: Mastering Public Speaking

12 Points

When asked what their biggest fear is, public speaking is at the top of many people's lists. Additional lesson topics: 17 Tips to Mastering Conversation With New People; Tips for Mastering Public Speaking; How to Get Better at Small Talk

Lesson 10 Video
Complete: Lesson 10 Assignment
Assessment: Exam 10

Lesson 11: Social Intelligence

10 Points

Social intelligence is defined as the ability to demonstrate awareness of how you communicate and behave with others, along with being able to read other people in a social setting. Additional lesson topics: What Is Social Intelligence?; Social Intelligence

Lesson 11 Video
Assessment: Exam 11

Lesson 12: The Role of Social Media and Technology

70 Points

For those who have had social media and more advanced technology most of their lives, there are still some important points this lesson will touch on in helping to utilize social media to your fullest advantage, personally and professionally.

Lesson 12 Video
Lesson discussions: What is your opinion of this course?; Course Comments; Program Evaluation Follow-up Survey (End of Course)
Assessment: Exam 12
Assessment: The Final Exam

188

Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:

Describe what is meant by communication skills.
Describe methods you can use for small talk.
Describe methods for using storytelling and humor to engage people.
Describe techniques leaders use to communicate.
Recognize ways control the frame of a conversation.
Define what flow is in communication.
Summarize tips for dealing with social anxiety.
Describe social intelligence.
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Document Your Lifelong Learning Achievements
Earn an Official Certificate Documenting Course Hours and CEUs
Verify Your Certificate with a Unique Serial Number Online

View and Share Your Certificate Online or Download/Print as PDF
Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Course Title: Mastering Conversation Skills

Course Number: 8900372

Lessons Rating: 4.5 / 5 Stars (1,630 votes)

Languages: English - United States, Canada and other English speaking countries

Availability: This course is fully available online in all 50 states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It’s also offered in major English-speaking countries, such as the United Kingdom, Canada, Australia, and Ireland.

Last Updated: February 2024

Course Type: Self-Paced, Online Class

CEU Value: 0.5 IACET CEUs (Continuing Education Units)

CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.

Assessment Method: Lesson assignments and review exams

Instructor: Linda Zavadil

Syllabus: View Syllabus

Course Fee: $120.00 U.S. dollars

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Student Testimonials

"This course was excellent! I went through a tough situation with my recently deseased grandparents. And wanted to ensure that I have the knowledge to prevent this from happening to my own estate affairs, or any others I might be involved with in the future. This class has certainly helped me. Thank you very much!" -- Jonathan W.
"This course was extremely helpful! I am much more mindful of conversation dynamics in my personal and professional life." -- Tonia C.
"In my opinion it covers 95% of what's needed to be in know when it comes to social media/technology." -- Sandra A.
"I found this course very helpful. I definitely feel more confident in my conversational skills now." -- Rosa T.
"I found this course to be very interesting and useful in advancing my communication skills." -- Erin H.
"This course was very insightful and will be using what I have learned to everyday situations." -- Lisa S.
"This course is very helpful. I really recommend it to others." -- Amany G.
"This course gave me a different outlook on communication and what it all entails." -- Natalie S.
"I really enjoyed this class, so far it is my favorite." -- Leanne B.
"Well written and concise." -- Vonda R.