Online Class: Mastering Conversation Skills

Discover the secrets of impactful communication as this course delves into the essentials of engaging conversations, focusing on active listening and empathy. Improve personal and professional interactions with strategies for eliminating anxiety and enhancing dialogue for richer, more meaningful exchanges.
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$120.00
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$120.00 (with CEU Certificate)
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  • 12
    Lessons
  • 14
    Exams &
    Assignments
  • 81
    Students
    have taken this course
  • 5
    Hours
    average time
  • 0.5
    CEUs
 
 
 

Course Description

Unlocking the Power of Impactful Communication: A Comprehensive Guide

Step into a world where every conversation is an opportunity, and every interaction, a chance to inspire. Welcome to our course, dedicated to honing your communication finesse for both social engagements and professional environments.

Understanding the core of communication is not just about speaking; it's an intricate blend of listening actively, exuding empathy, and mastering the art of non-verbal cues. This course doesn't just skim the surface; we delve deep, laying out the foundational blocks of communication. Grasp how elements synergize, shaping our everyday interactions and the impressions we leave behind.

Master the subtle dance of conversation, from the nuances of small talk to the impactful resonance of storytelling and humor. Uncover the secrets behind effective conversational flow, ensuring you can spark meaningful exchanges with anyone, anywhere. And for those moments when words seem elusive? We introduce the magic of improvisation, a tool to rekindle conversation and banish awkward silences.

But we won't stop there. We're offering more than just conversation mechanics. Navigate the complexities of leading dialogues, understanding when to listen and when to take charge. Gain practical strategies to alleviate anxiety or hesitation in social situations, ensuring you always present your best self.

And the benefits? They're boundless. As you integrate these skills, you'll notice a profound transformation. Conversations become richer, relationships deepen, and opportunities multiply. Your heightened self-awareness and confidence will make you a magnet for both personal connections and business collaborations.

So, are you ready to elevate your communication prowess? To transform casual chats into meaningful dialogues and business talks into influential discussions? Join us, and unleash the power of masterful communication, a skillset that promises to open doors in every facet of life.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.55 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,630 votes)

Lesson 1. Unlocking Connection: A Deep Dive into Communication Skills

Communication is essential for conveying thoughts and emotions, playing a vital role in social and societal relationships. The lesson explores various communication skills like active listening, empathy, and non-verbal cues, which together enhance understanding and interaction. 11 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Exam 1

Lesson 2. From Survival to Society: How Humans Became Social Beings

Throughout history, humans have depended on social connections for survival, evolving complex emotions and skills like empathy in the process. These emotional and social skills enabled the development of advanced societies with rich cultures and institutions. 10 Total Points
  • Lesson 2 Video
  • Assessment: Exam 2

Lesson 3. Crafting Conversations: Techniques to Ease Social Anxiety

Finding common ground in small talk helps nurture a sense of connection, whether through shared interests or context-related topics. By approaching it with confidence, you enhance your charm and leave a lasting impression on potential professional acquaintances. 10 Total Points
  • Lesson 3 Video
  • Assessment: Exam 3

Lesson 4. Storytelling 101: Crafting Connections through Humor

Through embracing storytelling, individuals can forge connections and convey core values across cultures and generations. Mastering the art of storytelling involves understanding crucial components like knowing your audience, incorporating gestures, and using authentic emotion to leave a lasting impact. 10 Total Points
  • Lesson 4 Video
  • Assessment: Exam 4

Lesson 5. Beyond Scripts: Cultivating Genuine Connection through Improvisation

The art of improvisation in communication relies on confidence, adaptability, and genuine interest, allowing one to maintain engaging conversations without a script. By being present and actively listening, individuals can seamlessly incorporate key points and questions to keep dialogue flowing and purposeful. 10 Total Points
  • Lesson 5 Video
  • Assessment: Exam 5

Lesson 6. The Art of Balanced Leadership: Speaking with Confidence and Understanding

Effective leadership communication requires an approachable confidence that invites others to freely share their ideas and contribute to team efforts, fostering trust and cooperation. Prioritizing team dynamics, leaders should encourage interactions beyond work tasks to build deep-rooted trust, facilitating smoother conflict resolution and collective growth. 10 Total Points
  • Lesson 6 Video
  • Assessment: Exam 6

Lesson 7. Mastering the Art of Framing Conversations: Power with Purpose

Controlling the frame of a conversation is not about dominance but about guiding discussions to ensure mutual engagement and understanding. This skill requires sensitivity to the other person's responses and fine-tuning your approach to make the interaction productive and respectful. 10 Total Points
  • Lesson 7 Video
  • Assessment: Exam 7

Lesson 8. Effortless Conversations

Keeping a conversation alive hinges on showing genuine interest and utilizing skillful questioning to tap into the other person's passions. When flow falters, strategically revisiting key topics and using transitional phrases helps maintain the momentum of dialogue. 10 Total Points
  • Lesson 8 Video
  • Assessment: Exam 8

Lesson 9. Overcoming Social Anxiety: A Comprehensive Guide for Introverts

Social anxiety, often born from the fear of judgment, can be managed by controlling thoughts and gaining self-awareness of personal triggers. Setting small social goals and practicing thought-stopping techniques reduce anxiety and foster confidence. 10 Total Points
  • Lesson 9 Video
  • Assessment: Exam 9

Lesson 10. Entering the Spotlight: Anxiety Management and Engagement Tips

Public speaking extends beyond the podium, encompassing any situation where information is presented to others, be it in large auditoriums or intimate meetings. Mastery comes through preparation, understanding your audience, and refining your message to ensure clarity and engagement. 10 Total Points
  • Lesson 10 Video
  • Assessment: Exam 10

Lesson 11. Mastering Social Intelligence: Building Empowering Interactions

Social intelligence is a blend of empathy, presence, and adaptability, enabling individuals to navigate complex social scenarios and enhance interpersonal relationships. By interpreting non-verbal cues and remaining self-aware, socially intelligent people excel in fostering collaboration and harmony. 10 Total Points
  • Lesson 11 Video
  • Assessment: Exam 11

Lesson 12. Navigating Social Media and Technological Influence in Our Lives

As social media becomes integral to daily life, it offers the dual capacity for unprecedented connectivity and the risk of misleading assumptions, urging users to adopt a critical stance. By cultivating mindfulness and questioning narratives, individuals can navigate this complex landscape with discernment. 70 Total Points
  • Lesson 12 Video
  • Lesson discussions: End of Course Poll; Course Comments; Course Comments
  • Assessment: Exam 12
  • Assessment: The Final Exam
181
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what is meant by communication skills.
  • Describe methods you can use for small talk.
  • Describe methods for using storytelling and humor to engage people.
  • Describe techniques leaders use to communicate.
  • Recognize ways control the frame of a conversation.
  • Define what flow is in communication.
  • Summarize tips for dealing with social anxiety.
  • Describe social intelligence.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Mastering Conversation Skills
Course Number: 8900372
Lessons Rating: 4.55 / 5 Stars (1,630 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Accessible from any state in the U.S., this course covers key areas such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also offered in English-speaking nations like Australia, Canada, the UK, and South Africa.
Last Updated: February 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "This course was excellent! I went through a tough situation with my recently deseased grandparents. And wanted to ensure that I have the knowledge to prevent this from happening to my own estate affairs, or any others I might be involved with in the future. This class has certainly helped me. Thank you very much!" -- Jonathan W.
  • "This course was extremely helpful! I am much more mindful of conversation dynamics in my personal and professional life." -- Tonia C.
  • "In my opinion it covers 95% of what's needed to be in know when it comes to social media/technology." -- Sandra A.
  • "I found this course very helpful. I definitely feel more confident in my conversational skills now." -- Rosa T.
  • "I found this course to be very interesting and useful in advancing my communication skills." -- Erin H.
  • "This course was very insightful and will be using what I have learned to everyday situations." -- Lisa S.
  • "This course is very helpful. I really recommend it to others." -- Amany G.
  • "This course gave me a different outlook on communication and what it all entails." -- Natalie S.
  • "I really enjoyed this class, so far it is my favorite." -- Leanne B.
  • "Well written and concise." -- Vonda R.

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