Online Class: Constructive Feedback and Criticism

Name: Constructive Feedback and Criticism
Price: 95.00 USD

This course deeply immerses students into the intricacies of interpersonal communication, emphasizing the mastery of constructive feedback through an understanding of foundational concepts and self-awareness. By blending politeness with assertiveness and decoding nonverbal signals, participants learn to transform feedback encounters into catalysts for growth.

$95.00
no certificate

- OR -

$120.00
with CEU Certificate*

Start Right Now!

$120.00 (with CEU Certificate)

Taking multiple courses? Save with our platinum program.

12

Lessons
13

Exams &
Assignments
1,259

Students
have taken this course
5

Hours
average time
0.5

CEUs

Course Description

Mastering the Art of Constructive Feedback: A Deep Dive into Interpersonal Communication

The dynamics of interpersonal communication are complex, and when it comes to the delicate art of giving and receiving feedback, the stakes are even higher. This course, designed meticulously around the theme of constructive feedback, isn't just a step-by-step guide; it's an immersive journey into the very essence of human interaction.

Course Highlights:

Laying a Strong Foundation: Before diving into the realm of feedback, students will be introduced to a tapestry of concepts integral to interpersonal communication. This foundational knowledge is paramount to grasp the nuances and intricacies of constructive criticism.
Navigating the Self: Dive deep into understanding the self's needs and face needs. This self-awareness is crucial to ensuring that feedback is not just objective, but also empathetic.
Striking the Balance: Assertiveness or hostility? The course meticulously elucidates the fine line between the two, empowering students to provide feedback that's candid yet compassionate.
The Power of Politeness: In the world of feedback, politeness isn't just a virtue, it's a tool. Learn how to harness the potency of politeness to craft feedback that's effective, yet considerate.
Beyond Words - The Role of Nonverbal Communication: Understand the unspoken cues and signals that can make or break a feedback session. Mastering this subtle form of communication can enhance the overall effectiveness and reception of feedback.
Practical Scenarios: Armed with theoretical knowledge, students will then engage in practical discussions, simulations, and role-plays to effectively give and receive feedback in real-life scenarios.

Why This Course?

Feedback is the cornerstone of growth, but its delivery and reception are fraught with challenges. How does one ensure the message doesn't get lost in translation? How does one filter noise from genuine critique? This course isn't just about learning to deliver feedback; it's about cultivating a mindset that embraces feedback as a stepping stone to excellence.

By the end of this journey, students will emerge as master communicators, adept at providing insightful, impactful feedback without causing offense. More importantly, they will be equipped with the resilience and discernment to receive criticism, sieve out the valuable insights, and use them as a catalyst for growth.

In a world where every interaction can be a potential learning curve, this course offers the tools to make each feedback session productive and positive. It's time to transform those awkward feedback encounters into empowering dialogues. Join us and redefine the narrative of constructive criticism.

Courses Frequently Bought Together:

Recruitment and Retention Strategies

Talent Management for Business

Communicating with Diplomacy and Tact

Completely Online
Self-Paced
Printable Lessons
Full HD Video
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(695 votes)

Lesson 1. Mastering the Art of Constructive Feedback and Critiques: A Comprehensive Guide

By delving into the theoretical underpinnings of feedback and critiques, this course equips participants to foster positive communication dynamics. It contrasts 'constructive' with 'destructive' to reinforce how feedback should promote enhancement, not diminution. 1 Total Points

Lesson 1 Video
Lesson discussions: Reasons for Taking this Course
Complete Assignment: An Introduction

Lesson 2. The Fundamental Needs: Control, Inclusion, and Affection

Different scenarios and interactions require adaptive identity management, which can be particularly challenging for individuals with non-mainstream characteristics. Culturally sensitive strategies for balancing personal identities with external expectations are essential for effective image management. 9 Total Points

Lesson 2 Video
Assessment: Lesson 2 Exam

Lesson 3. Understanding Intercultural Constructs: Feedback & Critiques

Navigating intercultural communication involves understanding different cultural norms, values, symbols, and languages, which affect how messages are conveyed and interpreted. Awareness of high and low context cultures and the concept of power distance is crucial in ensuring effective feedback and avoiding cultural misunderstandings. 9 Total Points

Lesson 3 Video
Assessment: Lesson 3 Exam

Lesson 4. From Assertiveness to Aggression: Navigating Communication Styles

Researchers categorize argumentative communication as a positive form of assertiveness where individuals advocate for their positions, while hostile communication involves aggressive attacks on others' personalities or traits. The effectiveness of communication depends on the focus of feedback; constructive feedback targets positions, whereas destructive feedback targets personal traits. 9 Total Points

Lesson 4 Video
Assessment: Lesson 4 Exam

Lesson 5. Politeness and Face Theory

Politeness theory illuminates the dual aspects of face: the desire for social validation and autonomy, threatened by everyday communication. Strategies like positive, negative, and off-record politeness are utilized to navigate these delicate interactions by evaluating social dynamics and cultural attitudes. 9 Total Points

Lesson 5 Video
Assessment: Lesson 5 Exam

Lesson 6. Exploring the Depths of Emotional Intelligence: Understanding and Managing Your Emotions

Understanding emotional intelligence requires recognizing emotions and their effects, as well as developing skills to motivate and regulate oneself. Goleman emphasizes personal and social domains as essential for managing emotions and fostering successful interactions. 9 Total Points

Lesson 6 Video
Assessment: Lesson 6 Exam

Lesson 7. Decoding Nonverbal Cues

Facial displays, eye contact, and vocalics play vital roles in conveying emotions and information. Grasping these components can enrich communication, especially when delivering or receiving constructive criticism. Additional lesson topics: Nonverbal Communication is different cultures 10 Total Points

Lesson 7 Video
Assessment: Lesson 7 Exam

Lesson 8. Seeing Conflict as an Opportunity, Not a Threat

Defined as an expressed struggle between interdependent parties with perceived incompatible goals and scarce resources, conflict can be beneficial if approached wisely. Effective management avoids damaging behaviors and chooses between strategies like avoiding, accommodating, competing, compromising, and collaborating based on the situation's needs. 9 Total Points

Lesson 8 Video
Assessment: Lesson 8 Exam

Lesson 9. Confirming vs Disconfirming Messages

Communication climates can be positive, neutral, or negative, determined by how much participants value each other. Recognition, acknowledgment, and endorsement contribute to positive climates, while imperviousness and interrupting foster negativity. 9 Total Points

Lesson 9 Video
Assessment: Lesson 9 Exam

Lesson 10. The Art of Giving and Receiving Criticism Competently

Navigating criticism effectively hinges on communication competence, blending appropriate language with audience awareness and emotional intelligence. Relationship dynamics and delivery formats can amplify or mitigate the potential impact of criticism, highlighting the importance of adaptive communication strategies. 9 Total Points

Lesson 10 Video
Assessment: Lesson 10 Exam

Lesson 11. Face Threats and Feedback: Strategies for Sensitive Communication

Feedback and constructive criticism challenge a recipient's sense of control, inclusion, and competence, requiring sensitivity to avoid hostility. The lesson covers effective use of politeness in communication, recognizing nonverbal signals, and adapting to cultural differences to minimize negative impacts. 8 Total Points

Lesson 11 Video
Assessment: Lesson 11 Exam

Lesson 12. Receiving Feedback Effectively: Mastering Constructive Criticism

Receiving feedback and constructive criticism requires understanding self-image, intercultural communication, and emotional intelligence to handle face-threatening situations effectively. By focusing on the intent of the feedback rather than the delivery style, individuals can improve communication skills and achieve personal growth. 49 Total Points

Lesson 12 Video
Lesson discussions: Course Completion Poll: Your Thoughts; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
Assessment: Lesson 12 Exam
Assessment: The Final Exam

140

Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:

Describe intercultural communication.
Recognize assertive versus hostile communication.
Demonstrate the Politeness Theory.
Describe emotional intelligence.
Define nonverbal communication.
Describe conflict and ways to prevent it and confront it.
Recognize the communication climate and adjust to it.
Describe ways of giving feedback and constructive criticism.
Summarize ways to positively receive and accept feedback and constructive criticism.
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Document Your Lifelong Learning Achievements
Earn an Official Certificate Documenting Course Hours and CEUs
Verify Your Certificate with a Unique Serial Number Online

View and Share Your Certificate Online or Download/Print as PDF
Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Course Title: Constructive Feedback and Criticism

Course Number: 8900232

Lessons Rating: 4.23 / 5 Stars (695 votes)

Languages: English - United States, Canada and other English speaking countries

Category:

UniversalClass.com > Business > Human Resources Certifications

Availability: Enroll in this course from any U.S. state, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also accessible to learners in English-speaking countries such as the UK, Canada, Ireland, Australia, and South Africa.

Last Updated: January 2024

CEU Value: 0.5 IACET CEUs (Continuing Education Units)

CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.

Course Type: Self-Paced, Online Classes

Assessment Method: Lesson assignments and review exams

Instructor: Linda Zavadil

Syllabus: View Syllabus

Course Fee: $120.00 U.S. dollars