Online Class: Constructive Feedback and Criticism

Embark on a transformative journey through an immersive course that reshapes your approach to communication, empowering you to handle complex interactions with grace and strategic insight. Learn to navigate feedback dynamics effectively, turning every conversation into a chance for genuine connection, mutual respect, and meaningful collaboration.

$95.00
no certificate
- OR -
$120.00
with CEU Certificate*
Start Right Now!
$120.00 (with CEU Certificate)
Taking multiple courses? Save with our platinum program.
 
  • 12
    Lessons
  • 19
    Exams &
    Assignments
  • 1,281
    Students
    have taken this course
  • 5
    Hours
    average time
  • 0.5
    CEUs
 
 
 

Course Description

In a world where effective communication can make or break both professional and personal relationships, developing the art of Constructive Feedback and Criticism is not merely advantageous�it's essential. Imagine possessing the skills to transform every interaction, no matter how challenging, into an opportunity for growth and connection. Picture a future where your communication enriches relationships, inspires positive change, and elevates you as a respected leader and valued team member. Our course on Constructive Feedback and Criticism offers you this transformative journey, uniquely designed to refine your communication style and equip you with the ability to engage, influence, and inspire.

Embark on a voyage where you'll unravel the secrets of persuasive communication. This isn't just another online course; it's a comprehensive experience crafted to ignite a profound change in how you communicate. We'll explore the delicate balance of providing feedback that builds rather than diminishes, turning potentially awkward conversations into collaborative opportunities for improvement and innovation. Master the art of critique with confidence, knowing your insights will be welcomed and acted upon with trust and respect.

The everyday interactions you often take for granted are where you'll first notice the impact. You'll learn to navigate complex interpersonal dynamics with elegance and tact, making each conversation not just an exchange of information but a chance to authentically connect and grow. Whether handling a challenging situation at work or addressing sensitive issues at home, you'll find yourself equipped with the skills to manage these interactions seamlessly.

Delve into the heart of intercultural communication, exploring the rich tapestry of global perspectives. With cultural sensitivity deeply woven into every lesson, you'll have the tools to communicate effectively across diverse backgrounds. Recognize the subtle cues and unspoken nuances that shape how we perceive and provide feedback, ensuring your message transcends cultural boundaries and resonates authentically.

Progress through the course, and you will begin to see conflict not as a threat, but as a wellspring of opportunity. By understanding the dynamics at play, you'll be adept at guiding challenging conversations toward mutually beneficial outcomes. The strategies you learn here will empower you to transform tense situations into pathways for collaboration and success.

At the core of this journey, this course emphasizes emotional intelligence�your ultimate key to mastering constructive feedback. You'll gain a deeper understanding of your own emotions, and learn to perceive and navigate the emotions of others. By employing empathy and insight, you will foster an atmosphere of trust, thereby ensuring your feedback is not just heard, but genuinely received and acted upon.

Imagine stepping forward in your personal and professional life with the ability to decode and deliver nonverbal communication, amplifying the impact of your words. Picture a scenario where your feedback is not only accepted but sought after, positioning you as a linchpin within your organization or social circles.

In this unparalleled program, you will discover that the art of giving and receiving criticism effectively is not just about language, but about embodying a mindset that values connection and growth. We delve into the strategies for maintaining relationships while providing honest and impactful feedback. You'll leave this course profoundly transformed, equipped with insights that empower you to navigate even the most challenging conversations with grace and confidence.

The time is now to embark on this transformative journey. Don't let another opportunity slip by where you could have influenced change, inspired growth, or improved a relationship. Our course on Constructive Feedback and Criticism will be your guide to becoming not just a better communicator but a catalyst for positive change. Enrolling isn't just a decision to take a course�it's a commitment to personal mastery, growth, and limitless potential in your interactions. Join us, and redefine how you communicate in your world.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.2 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(722 votes)

Lesson 1. Mastering the Art of Constructive Feedback and Critiques: A Comprehensive Guide

By delving into the theoretical underpinnings of feedback and critiques, this course equips participants to foster positive communication dynamics. It contrasts 'constructive' with 'destructive' to reinforce how feedback should promote enhancement, not diminution. 1 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction

Lesson 2. The Fundamental Needs: Control, Inclusion, and Affection

Different scenarios and interactions require adaptive identity management, which can be particularly challenging for individuals with non-mainstream characteristics. Culturally sensitive strategies for balancing personal identities with external expectations are essential for effective image management. 10 Total Points
  • Lesson 2 Video
  • Complete: Lesson 2 Activity
  • Assessment: Lesson 2 Exam

Lesson 3. Understanding Intercultural Constructs: Feedback & Critiques

Navigating intercultural communication involves understanding different cultural norms, values, symbols, and languages, which affect how messages are conveyed and interpreted. Awareness of high and low context cultures and the concept of power distance is crucial in ensuring effective feedback and avoiding cultural misunderstandings. 10 Total Points
  • Lesson 3 Video
  • Complete: Lesson 3 Activity
  • Assessment: Lesson 3 Exam

Lesson 4. From Assertiveness to Aggression: Navigating Communication Styles

Researchers categorize argumentative communication as a positive form of assertiveness where individuals advocate for their positions, while hostile communication involves aggressive attacks on others' personalities or traits. The effectiveness of communication depends on the focus of feedback; constructive feedback targets positions, whereas destructive feedback targets personal traits. 9 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5. Politeness and Face Theory

Politeness theory illuminates the dual aspects of face: the desire for social validation and autonomy, threatened by everyday communication. Strategies like positive, negative, and off-record politeness are utilized to navigate these delicate interactions by evaluating social dynamics and cultural attitudes. 9 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6. Exploring the Depths of Emotional Intelligence: Understanding and Managing Your Emotions

Understanding emotional intelligence requires recognizing emotions and their effects, as well as developing skills to motivate and regulate oneself. Goleman emphasizes personal and social domains as essential for managing emotions and fostering successful interactions. 9 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7. Decoding Nonverbal Cues

Facial displays, eye contact, and vocalics play vital roles in conveying emotions and information. Grasping these components can enrich communication, especially when delivering or receiving constructive criticism. Additional lesson topics: Nonverbal Communication is different cultures 11 Total Points
  • Lesson 7 Video
  • Complete: Lesson 7 Activity
  • Assessment: Lesson 7 Exam

Lesson 8. Seeing Conflict as an Opportunity, Not a Threat

Defined as an expressed struggle between interdependent parties with perceived incompatible goals and scarce resources, conflict can be beneficial if approached wisely. Effective management avoids damaging behaviors and chooses between strategies like avoiding, accommodating, competing, compromising, and collaborating based on the situation's needs. 9 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9. Confirming vs Disconfirming Messages

Communication climates can be positive, neutral, or negative, determined by how much participants value each other. Recognition, acknowledgment, and endorsement contribute to positive climates, while imperviousness and interrupting foster negativity. 10 Total Points
  • Lesson 9 Video
  • Complete: Lesson 9 Activity
  • Assessment: Lesson 9 Exam

Lesson 10. The Art of Giving and Receiving Criticism Competently

Navigating criticism effectively hinges on communication competence, blending appropriate language with audience awareness and emotional intelligence. Relationship dynamics and delivery formats can amplify or mitigate the potential impact of criticism, highlighting the importance of adaptive communication strategies. 10 Total Points
  • Lesson 10 Video
  • Complete: Lesson 10 Activity
  • Assessment: Lesson 10 Exam

Lesson 11. Face Threats and Feedback: Strategies for Sensitive Communication

Feedback and constructive criticism challenge a recipient's sense of control, inclusion, and competence, requiring sensitivity to avoid hostility. The lesson covers effective use of politeness in communication, recognizing nonverbal signals, and adapting to cultural differences to minimize negative impacts. 9 Total Points
  • Lesson 11 Video
  • Complete: Lesson 11 Activity
  • Assessment: Lesson 11 Exam

Lesson 12. Receiving Feedback Effectively: Mastering Constructive Criticism

Receiving feedback and constructive criticism requires understanding self-image, intercultural communication, and emotional intelligence to handle face-threatening situations effectively. By focusing on the intent of the feedback rather than the delivery style, individuals can improve communication skills and achieve personal growth. 49 Total Points
  • Lesson 12 Video
  • Lesson discussions: Course Completion Poll: Your Thoughts; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
  • Assessment: Lesson 12 Exam
  • Assessment: The Final Exam
146
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Demonstrate the ability to give specific and constructive feedback by creating a scenario where you apply learned techniques to propose improvements.
  • Identify and differentiate between constructive feedback and critique by providing at least two defining characteristics of each.
  • Explain the collaborative nature of image management and provide examples of how others reinforce or challenge an individual's projected identity
  • Identify and describe the three types of face as per Goffman's theory, and assess their influence on personal interactions and receiving feedback
  • Describe how cultural symbols, language, values, and norms influence intercultural communication.
  • Identify differences between high context and low context cultures in the context of giving and receiving feedback.
  • Define assertive communication and distinguish it from hostile communication in terms of its impact on relationships and self-identity.
  • Identify verbal and nonverbal cues used in assertive communication to exert control while respecting others' rights.#
  • Analyze a given interpersonal scenario to determine appropriate politeness strategies using the concept of weightiness and cultural ranking within politeness theory.
  • Define positive and negative face within the context of politeness theory, identifying how these concepts influence communication strategies.
  • Define emotional intelligence and its components as described by Goleman, including personal and social competencies
  • Demonstrate understanding of emotion classification by categorizing specific emotions as joyful, sad, or hostile and explain their impacts on behavior
  • Recognize and interpret emotional states using facial displays, eye behaviors, movement, gestures, and vocal cues in the context of feedback.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Constructive Feedback and Criticism
Course Number: 8900232
Lessons Rating: 4.2 / 5 Stars (722 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is offered online and is accessible in every state across the U.S., including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. Learners in English-speaking countries like Canada, Australia, the United Kingdom, and South Africa can also enroll.
Last Updated: January 2024
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
$95
for 6 months
 
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
$120
for 6 months
 
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
ALL COURSES
Certificates & CEUs
$189
per year
 
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 600+
Platinum 2 Years
ALL COURSES
Certificates & CEUs
$299
for 2 years
You save $79.00!
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 24 Months
No. of courses 600+