Online Class: Mediation 101

This mediation course is geared toward those who are interested in learning what it takes to become a professional mediator, but it also makes a great tool for those who will be involved in any aspect of mediation.

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$120.00 (with CEU Certificate)
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  • 13
    Lessons
  • 15
    Exams &
    Assignments
  • 1,740
    Students
    have taken this course
  • 11
    Hours
    average time
  • 1.1
    CEUs
 
 
 

Course Description

Mastering Mediation: Your Path to Transforming Conflict into Opportunity

Conflict is inevitable in life, but how we handle it defines us. Imagine having the power to transform disagreements into mutual understanding, tension into resolution, and chaos into clarity. Mediation isn't just a skill; it's a gateway to fostering connection, collaboration, and lasting solutions. Whether you aspire to become a professional mediator or simply wish to navigate conflicts with confidence and empathy, this course will revolutionize the way you approach resolution.

Welcome to Mastering Mediation: A Comprehensive Guide to Conflict Resolution, the course designed to empower you with the tools, strategies, and mindset to resolve disputes with fairness and grace. This isn't just another online class-it's an invitation to embark on a transformative journey that can change lives, starting with your own.

Why This Course Matters

In today's fast-paced, interconnected world, the ability to mediate isn't just valuable-it's essential. Mediation is more than a process; it's a philosophy rooted in understanding, empathy, and trust. And yet, many people view conflict as something to avoid rather than an opportunity to grow. This course flips that perspective, showing you how to harness the power of dialogue and collaboration to create meaningful, lasting solutions.

You won't just learn about mediation-you'll live it. Through an engaging and practical approach, this course takes you deep into the heart of conflict resolution, equipping you with skills that are not only applicable but life-changing. Whether you're resolving workplace disputes, family disagreements, or high-stakes legal conflicts, you'll emerge with the confidence and competence to lead with clarity and compassion.

What Makes This Course Unique?

Unlike other courses that skim the surface, Mastering Mediation delves deeply into the art and science of mediation. This is not a lecture series-it's an experience. With real-world insights, relatable case studies, and step-by-step guidance, you'll learn not just the "how" but also the "why" of effective mediation. You'll uncover the hidden dynamics of conflict, master the art of active listening, and develop the ability to foster trust-even in the most challenging circumstances.

This course doesn't stop at teaching techniques. It transforms your perspective, equipping you to see conflict not as a threat, but as an opportunity to build bridges and foster growth. You'll gain the practical skills to mediate any situation and the personal insight to bring calm and resolution to even the most complex disputes.

The Benefits You'll Gain

By the end of this course, you won't just understand mediation-you'll embody it. Imagine the confidence of walking into any conflict and knowing you have the skills to guide all parties toward a fair, lasting resolution. Picture yourself becoming the person everyone turns to for clarity, fairness, and solutions. Whether you're seeking to advance your career, improve your relationships, or create a more harmonious community, this course will unlock doors you didn't even know existed.


Don't settle for conflict that divides-become the catalyst for resolution that unites. Enroll in Mastering Mediation today and take the first step toward a future where your ability to resolve conflict transforms lives, including your own. The world needs skilled mediators now more than ever. Are you ready to answer the call?

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.49 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,574 votes)

Lesson 1. What is Mediation?

10 Points
In its simplest form, mediation can be defined as the process through which a complainant and respondent work under the direction of a mediator to solve their problems.
  • Lesson 1 Video
  • Lesson discussions: Mediation; Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 : What is Mediation?

Lesson 2. Why Use Mediation?

9 Points
As a mediator, it will be your job to help change the way people see mediation and how they use it to work through issues in their own lives.
  • Lesson 2 Video
  • Assessment: Lesson 2 : Why Use Mediation?

Lesson 3. What Does it Take to Be a Good Mediator?

9 Points
There is no single type of person who makes a good mediator. While anyone with a background in counseling or law might already have an edge, virtually anyone can become a mediator given enough time and training.
  • Lesson 3 Video
  • Lesson discussions: Good Mediator
  • Assessment: Lesson 3 : What Does it Take to Be a Good Mediator?

Lesson 4. Preparing for Mediation

9 Points
When two parties have determined that it is necessary to enter the mediation process, there is much to consider.
  • Lesson 4 Video
  • Assessment: Lesson 4: Preparing for Mediation

Lesson 5. Opening Statements

10 Points
Mediation can be extremely tense and stressful for the parties involved, so it is helpful to try to create a positive, relaxed atmosphere where cooperation is encouraged. Additional lesson topics: First Impressions are Lasting
  • Lesson 5 Video
  • Assessment: Lesson 5: Opening Statements

Lesson 6. Open Session

10 Points
The open session is the portion of mediation that most people think of when they imagine the process. It is the opportunity for each side to offer up its point of view. Additional lesson topics: A Day in the Life of a Mediator
  • Lesson 6 Video
  • Review Practice Worksheet: 7550251aa46502zz.png
  • Assessment: Lesson 6: Open Session

Lesson 7. Brainstorming

9 Points
Much of the goal of mediation is to find the best outcome for the most people. Ideally, the complainant and respondent will walk out of mediation feeling as if they have reached a win-win outcome.
  • Lesson 7 Video
  • Assessment: Lesson 7: Brainstorming

Lesson 8. Creating a Mediation Agreement

10 Points
A solid agreement is the intended outcome of any mediation, and all of the parties involved will put in a considerable amount of time and effort to reach this agreement.
  • Lesson 8 Video
  • Assessment: Lesson 8: Creating a Mediation Agreement

Lesson 9. Closing Statement and Follow Up

10 Points
When the mediation has ended, the mediator will often offer a closing statement. At this time, you will generally thank the parties for their time and effort in making the mediation successful.
  • Lesson 9 Video
  • Assessment: Lesson 9: Closing Statement and Follow Up

Lesson 10. Mediation and Confidentiality

9 Points
Confidentiality is an important issue in mediation. Many of the topics under discussion are very personal and sensitive, and the best mediators are those who keep information private.
  • Lesson 10 Video
  • Assessment: Lesson 10: Mediation and Confidentiality

Lesson 11. Legal Implications of Mediation

9 Points
Many mediators have a background in law, either they are lawyers, legal assistants, or they are otherwise familiar with the legal system.
  • Lesson 11 Video
  • Lesson discussions: Background
  • Assessment: Lesson 11: Legal Implications of Mediation

Lesson 12. Moral Implications of Mediation

10 Points
Only by looking at a case from every possible angle can you provide the best scenario for reaching agreements that everyone feels good about.
  • Lesson 12 Video
  • Assessment: Lesson 12: Moral Implications of Mediation

Lesson 13. Mediator Liability

72 Points
Although physical safety during mediation is a precaution taken for the few cases that end up in violence, lawsuits are actually a much more common concern.
  • Lesson 13 Video
  • Lesson discussions: Course Completion Poll: Your Thoughts; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 13: Mediator Liability
  • Assessment: The Final Exam
186
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define mediation.
  • Describe the skills of a good mediator.
  • Describe the preparations needed to take before beginning the mediation process.
  • Demonstrate creating opening statements.
  • Define the open session.
  • Define brainstorming process.
  • Describe how to create a mediation agreement.
  • Summarize the closing statement and follow up.
  • Summarize mediation and confidentiality.
  • Summarize legal implications of mediation.
  • Summarize moral implications of mediation.
  • Describe mediator liabilities.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Mediation 101
Course Number: 7550251
Lessons Rating: 4.49 / 5 Stars (1,574 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: With online access available nationwide, this course reaches all U.S. states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. Additionally, it’s open to learners in English-speaking countries such as the UK, Australia, Canada, and New Zealand.
Last Updated: June 2024
Course Type: Self-Paced, Online Class
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "The instructor was quite knowledgeable and interesting to listen to." -- Patricia T.
  • "The lessons were clear and easy to follow. Great course." -- Dean T.
  • "It was a pleasure studying and talking with this instructor. She was very helpful when I had a question that had nothing to do with Mediation 101. I would definitely take more of her classes." -- Ruby R.
  • "I can now go out and Mediate with confidence. Thank You!" -- Linda A.
  • "This course was extremely helpful to me and answered all of my questions. I appreciated the prompt response of my instructor. I feel prepared to mediate conflict resolution sessions within my client organizations." -- Michele S.
  • "I found the process of mediation very interesting. There were lots of things I didn't know about the mediation process that will be helpful to me. I enjoyed all the extra readings as well as the course material." -- Sheila G.
  • "Happy with the course, thank you. It was an interesting course. I am looking for other courses to complete." -- Keith M.
  • "I found all parts of this course helpful. Instructor really kept up with me, I worked this course quickly and she was very explicit, on her comments, which was very helpful in my learning experience. My goal was too make a career change and this course and the instructor were wonderful, and navigating the system was easy to figure out." -- Teresa C.
  • "All of it was helpful. I thoroughly enjoyed this course!!" -- Mohammad H.
  • "Enjoyed taking this course! The overall course content gave me the basic in-depth information I needed in order to consider becoming a Child/Family Mediator. I anticipate furthering my education in Mediation as a result of taking this course." -- Lynda M.
View More Testimonials...
 

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