Online Class: Mediation 101
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13Lessons
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15Exams &
Assignments -
1,734Students
have taken this course -
11Hours
average time -
1.1CEUs
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Video Audit
Available
Course Description
Mastering Mediation: A Comprehensive Guide to Conflict Resolution
In the increasingly interconnected and complex world we inhabit, conflicts are inevitable. However, how we choose to address and resolve these conflicts can make all the difference. Mediation stands out as a tool that not only ensures an amicable resolution but does so in a manner that is efficient, cost-effective, and rooted in fairness. For those who resonate with the principles of empathy, impartiality, and collaboration, a career in mediation offers an avenue that is both professionally enriching and personally satisfying.
Our meticulously curated Mediation 101 course is designed not just for aspiring mediators but for anyone who anticipates engaging with the mediation process. It aims to demystify the nuances of mediation, offering a clear, step-by-step breakdown of the entire process, and equipping learners with insights and strategies to make the most of this powerful conflict resolution tool.
Let’s delve deeper into what this course offers:
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What is Mediation? Dive into the essence of mediation, its principles, and how it differentiates from other conflict resolution mechanisms. Through real-world examples, appreciate its relevance in today's society.
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Why Use Mediation? Explore the advantages of mediation over traditional legal procedures. Highlight cases where mediation led to quicker and more satisfying resolutions for all parties involved.
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What Does it Take to Be a Good Mediator? Understand the skills, temperament, and training required to excel in this role. Through detailed case studies, analyze the traits of successful mediators.
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Preparing for Mediation Grasp the preliminary steps, from gathering relevant information to setting the right tone for a productive mediation session.
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Opening Statements Learn the importance of initiating discussions on the right note, setting clear expectations, and establishing trust.
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Open Session Delve into the heart of the mediation process where parties lay out their perspectives, concerns, and hopes. Understand the mediator's role in facilitating productive dialogue.
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Brainstorming Understand techniques to generate a range of potential solutions, fostering creativity and collaboration among the disputing parties.
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Creating a Mediation Agreement Learn how to draft a clear, enforceable agreement that reflects the consensus reached, ensuring that all parties feel heard and validated.
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Closing Statement and Follow Up Discover the art of concluding sessions positively and the importance of subsequent follow-ups to ensure the implementation of the agreement.
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Mediation and Confidentiality Dive deep into the importance of confidentiality, its legal underpinnings, and the trust it engenders in the process.
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Legal Implications of Mediation Navigate the intersection of mediation and law, understanding its legal status, enforceability of agreements, and more.
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Moral Implications of Mediation Reflect on the ethical dimensions of mediation, ensuring that the process remains rooted in principles of justice, fairness, and equity.
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Mediator Liability Explore potential challenges, pitfalls, and liabilities a mediator might face and strategies to preempt and address them.
Why This Course?
Mediation is more than just a career; it's a commitment to a philosophy of resolution that prioritizes understanding, collaboration, and mutual respect. Whether you're considering a career in this field or seek to understand the process for personal or professional reasons, our Mediation 101 course is your definitive guide. Dive in, and harness the power of mediation to transform conflicts into opportunities for growth and understanding.
Course Lessons
Lesson 1. What is Mediation?
In its simplest form, mediation can be defined as the process through which a complainant and respondent work under the direction of a mediator to solve their problems.Lesson 2. Why Use Mediation?
As a mediator, it will be your job to help change the way people see mediation and how they use it to work through issues in their own lives.Lesson 3. What Does it Take to Be a Good Mediator?
There is no single type of person who makes a good mediator. While anyone with a background in counseling or law might already have an edge, virtually anyone can become a mediator given enough time and training.Lesson 4. Preparing for Mediation
When two parties have determined that it is necessary to enter the mediation process, there is much to consider.Lesson 5. Opening Statements
Mediation can be extremely tense and stressful for the parties involved, so it is helpful to try to create a positive, relaxed atmosphere where cooperation is encouraged.Lesson 6. Open Session
The open session is the portion of mediation that most people think of when they imagine the process. It is the opportunity for each side to offer up its point of view.Lesson 7. Brainstorming
Much of the goal of mediation is to find the best outcome for the most people. Ideally, the complainant and respondent will walk out of mediation feeling as if they have reached a win-win outcome.Lesson 8. Creating a Mediation Agreement
A solid agreement is the intended outcome of any mediation, and all of the parties involved will put in a considerable amount of time and effort to reach this agreement.Lesson 9. Closing Statement and Follow Up
When the mediation has ended, the mediator will often offer a closing statement. At this time, you will generally thank the parties for their time and effort in making the mediation successful.Lesson 10. Mediation and Confidentiality
Confidentiality is an important issue in mediation. Many of the topics under discussion are very personal and sensitive, and the best mediators are those who keep information private.Lesson 11. Legal Implications of Mediation
Many mediators have a background in law, either they are lawyers, legal assistants, or they are otherwise familiar with the legal system.Lesson 12. Moral Implications of Mediation
Only by looking at a case from every possible angle can you provide the best scenario for reaching agreements that everyone feels good about.Lesson 13. Mediator Liability
Although physical safety during mediation is a precaution taken for the few cases that end up in violence, lawsuits are actually a much more common concern.
Learning Outcomes
- Define mediation.
- Describe the skills of a good mediator.
- Describe the preparations needed to take before beginning the mediation process.
- Demonstrate creating opening statements.
- Define the open session.
- Define brainstorming process.
- Describe how to create a mediation agreement.
- Summarize the closing statement and follow up.
- Summarize mediation and confidentiality.
- Summarize legal implications of mediation.
- Summarize moral implications of mediation.
- Describe mediator liabilities.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Student Testimonials
- "The instructor was quite knowledgeable and interesting to listen to." -- Patricia T.
- "The lessons were clear and easy to follow. Great course." -- Dean T.
- "It was a pleasure studying and talking with this instructor. She was very helpful when I had a question that had nothing to do with Mediation 101. I would definitely take more of her classes." -- Ruby R.
- "I can now go out and Mediate with confidence. Thank You!" -- Linda A.
- "This course was extremely helpful to me and answered all of my questions. I appreciated the prompt response of my instructor. I feel prepared to mediate conflict resolution sessions within my client organizations." -- Michele S.
- "I found the process of mediation very interesting. There were lots of things I didn't know about the mediation process that will be helpful to me. I enjoyed all the extra readings as well as the course material." -- Sheila G.
- "Happy with the course, thank you. It was an interesting course. I am looking for other courses to complete." -- Keith M.
- "I found all parts of this course helpful. Instructor really kept up with me, I worked this course quickly and she was very explicit, on her comments, which was very helpful in my learning experience. My goal was too make a career change and this course and the instructor were wonderful, and navigating the system was easy to figure out." -- Teresa C.
- "All of it was helpful. I thoroughly enjoyed this course!!" -- Mohammad H.
- "Enjoyed taking this course! The overall course content gave me the basic in-depth information I needed in order to consider becoming a Child/Family Mediator. I anticipate furthering my education in Mediation as a result of taking this course." -- Lynda M.
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