Online Class: Virtual Selling — How to Build Great Sales Relationships

Name: Virtual Selling: How to Build Great Sales Relationships
Price: 95.00 USD

Welcome to Virtual Selling and Relationship Building Online, a course focused broadly on the field and practice of selling in the digital environment. This course has two purposes: To introduce you to the fundamentals of virtual selling, as it applies broadly across industries To provide you with insight into how selling techniques translate to the virtual world, and how these techniques can help you to foster relationships The course will guide you through key industry terminology and fundamental skills, tools and technology, and foundational strategies

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$120.00 (with CEU Certificate)

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15

Lessons
17

Exams &
Assignments
1

Students
have taken this course
10

Hours
average time
1.0

CEUs

Course Description

Welcome to Virtual Selling and Relationship Building Online, a course focused broadly on the field and practice of selling in the digital environment. This course has two purposes:

To introduce you to the fundamentals of virtual selling, as it applies broadly across industries
To provide you with insight into how selling techniques translate to the virtual world, and how these techniques can help you to foster relationships

The course will guide you through key industry terminology and fundamental skills, tools and technology, and foundational strategies. Students who enroll in this course will work through fifteen comprehensive topics. The lessons will define the specific topic, explain its significance for virtual sales professionals, and provide exercises that correlate with these topics. This structure will allow you to build a toolbox of techniques and may help you define your virtual selling methodology. The course is broken into the following fifteen lessons:

Understanding Your Buyer
A Closer Look at Businesses and Consumers
The Sales Funnel
The Importance of Objectivity and Critical Thinking
Boosting Your Confidence
The Technical Elements of Video Sales
The Human Elements of Video Sales
Tools: Videoconferencing Platforms
Tools: PowerPoint and Slides
Tools: Customer Relationship Management Systems
Introduction to Social Media
Virtual Selling Strategies
Creating a Game Plan
Managing Your Time
Blending the Virtual and Physical Sales Environment

This course is appropriate for any individual who may be specifically interested in developing their sales skills within the virtual environment as well as anyone who is looking to implement these techniques in their personal or professional life.

Courses Frequently Bought Together:

Completely Online
Self-Paced
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(15 votes)

Lesson 1: Fostering Connections Through Digital Sales Strategies

12 Points

Virtual selling is no longer a luxury but an essential skill in today's digital-first era, accelerated by the COVID-19 pandemic. This course explores the evolution of online sales, equipping you with tools and techniques to build meaningful and profitable relationships with clients.

Lesson discussions: Reasons for Taking this Course
Complete Assignment: Motives for Taking this Course
Assessment: Lesson 1 Exam

Lesson 2: Unveiling the Dynamics: Mastering B2C and B2B Sales Strategies

10 Points

The lesson explores the intricacies of B2C and B2B sales, emphasizing the importance of understanding buyer types, motivations, and personas. It underscores the necessity for sales professionals to adapt strategies, leverage data, and build strong relationships to succeed in varied sales environments.

Assessment: Lesson 2 Exam

Lesson 3: The Intricacies of the Sales Journey

10 Points

The AIDA model—Awareness, Interest, Desire, and Action—offers a structured framework for engaging consumers, leveraging emotional and strategic elements to convert interest into action. This lesson highlights the model's adaptability in various settings, fostering consumer relationships and enabling more effective sales processes.

Assessment: Lesson 3 Exam

Lesson 4: Transformative Sales Techniques for Enhanced Outcomes

10 Points

Sales effectiveness blossoms when critical thinking dismantles echo chambers and prioritizes detailed, client-centered decision-making over mere efficiency. Balancing empathy with logical reasoning cultivates long-lasting, successful client relationships by addressing true needs and driving innovative solutions.

Assessment: Lesson 4 Exam

Lesson 5: Sales Confidence: A Journey of Growth and Assurance

10 Points

Sales success integrates the soft skills of confidence, critical thinking, and objectivity, as they collectively ensure effective client interactions. Professionals can foster these traits by honing strengths and adapting sales techniques to both personal preferences and digital platforms.

Assessment: Lesson 5 Exam

Lesson 6: Video Sales Techniques

10 Points

In the modern landscape shaped by the pandemic, mastering virtual sales becomes crucial. The lesson explores technical components like sound quality and visual presentation, transforming ordinary sales pitches into impactful digital experiences.

Assessment: Lesson 6 Exam

Lesson 7: The Art of Attention Management in Virtual Environments

10 Points

Mastering attention and organization in virtual sales enhances credibility and professionalism by creating an undisturbed, focused environment for client interactions. Preparing your digital presence and setting clear agendas foster long-lasting partnerships rooted in trust and understanding.

Assessment: Lesson 7 Exam

Lesson 8: Mastering Digital Communication: The Power of Video Conferencing

10 Points

Cisco Webex, Google Meet, GoToMeeting, Microsoft Teams, and other platforms each offer distinct features to cater to diverse professional needs, from secure environments to seamless integrations with other tools. Choosing the right platform depends on specific use cases, such as large conferences for enterprises or cost-effective solutions for nonprofits.

Assessment: Lesson 8 Exam

Lesson 9: Presentation Mastery: Navigating PowerPoint and Slides

10 Points

Navigating PowerPoint and Slides effectively requires an appreciation for their unique capabilities, from offline flexibility in PowerPoint to real-time collaboration in Google Slides. This lesson offers strategic insights into selecting themes, structuring content, and integrating multimedia for enhanced audience engagement.

Assessment: Lesson 9 Exam

Lesson 10: Revolutionizing Customer Relations with CRM

10 Points

Digital platforms are not only enhancing sales presentations with tools like PowerPoint but also revolutionizing client relations with CRM systems. CRMs efficiently centralize client information, streamline communication, and align marketing efforts to foster meaningful customer interactions.

Assessment: Lesson 10 Exam

Lesson 11: Harnessing Social Platforms for Enhanced Brand Engagement and Sales

10 Points

With diverse user demographics, social media platforms like Instagram, Facebook, and YouTube are vital in crafting tailored content that resonates with different audiences. Effective social selling strategies emphasize personalized engagement, trust-building, and strategic content sharing to foster long-lasting customer relationships.

Assessment: Lesson 11 Exam

Lesson 12: Selling by Storytelling: A Strategy for Success

10 Points

Transforming sales strategies into educational experiences establishes a trusted advisor relationship with clients, enhancing their perception of value. By focusing on understanding client needs and offering tailored insights, you can shift from being merely a product seller to a resourceful partner.

Assessment: Lesson 12 Exam

Lesson 13: Virtual Sales Mastery: Essential Tactics for Success

10 Points

In lesson 13, crafting a robust virtual sales game plan involves aligning with marketing efforts and using educational tools to add client value. Mastering a detailed sales process keeps sales professionals focused and clients engaged, ensuring a seamless journey from first interaction to final sale.

Assessment: Lesson 13 Exam

Lesson 14: Harnessing the Flow of Time to Fuel Virtual Sales Success

10 Points

Proactive time management in virtual sales revolves around setting priorities, resisting distractions, and aligning tasks with sales outcomes. Integrating breaks and adopting efficient meeting practices not only enhances productivity but also supports overall well-being, enabling a balanced work-life dynamic.

Assessment: Lesson 14 Exam

Lesson 15: Harmonizing Sales Scapes: From Virtual to Tangible

80 Points

Hybrid work environments blend virtual convenience with the connectivity of in-person collaboration, emerging as a dominant theme in modern sales strategies post-pandemic. By leveraging this duality, businesses transcend geographical confines, fostering stronger client relationships and maximizing market reach.

Lesson discussions: End of Course Poll; Course Comments
Assessment: Lesson 15 Exam
Assessment: The Final Exam

222

Total Course Points

Additional Course Information

Document Your Lifelong Learning Achievements
Earn an Official Certificate Documenting Course Hours and CEUs
Verify Your Certificate with a Unique Serial Number Online

View and Share Your Certificate Online or Download/Print as PDF
Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Course Title: Virtual Selling: How to Build Great Sales Relationships

Course Number: 57700111

Lessons Rating: 5.00 / 5 Stars (15 votes)

Languages: English - United States, Canada and other English speaking countries

Availability: You can take this course online in every U.S. state including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. International availability includes English-speaking countries like Canada, Australia, the UK, and South Africa.

Last Updated: January 2022

Course Type: Self-Paced, Online Class

CEU Value: 1.0 IACET CEUs (Continuing Education Units)

CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.

Assessment Method: Lesson assignments and review exams

Instructor: Linda Zavadil

Syllabus: View Syllabus

Course Fee: $120.00 U.S. dollars