Online Class: Business Professionalism

From preparing for an interview to resigning from your job, this course covers the proper business etiquette and professionalism you need to know to be successful in the workplace.

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$120.00 (with CEU Certificate)
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  • 10
    Lessons
  • 11
    Exams &
    Assignments
  • 2,411
    Students
    have taken this course
  • 5
    Hours
    average time
  • 0.5
    CEUs
 
 
 

Course Description

Crafting Your Corporate Persona: Navigating the Labyrinth of Professional Etiquette

In today’s fast-paced corporate realm, success is no longer solely tethered to qualifications or hard skills. There's an intricate tapestry of unspoken rules, delicate power balances, and nuanced behaviors that steer one's professional voyage. Welcome to the domain of business etiquette and workplace professionalism - the compass by which industry stalwarts and aspiring entrants alike can chart their journey to unprecedented success.

Our meticulously curated course bridges the chasm between conventional wisdom and contemporary corporate dynamics. Whether you're an ambitious newbie, eager to make a memorable first impression, or a seasoned CEO aiming to resonate more profoundly with your team, this course promises insights that transcend job titles and hierarchies.

Imagine stepping into a pivotal interview, armed not just with your credentials but also the confidence that you exude the right demeanor, or visualizing yourself handling a potentially volatile situation with the grace and tact of a diplomat. This course isn’t just about teaching – it's about transformative experiences.

Journey through a Comprehensive Curriculum:

  • Evolving Etiquettes: Traverse the evolution of workplace protocols, understanding their roots and their modern-day implications.
  • The Power of Communication: Unlock the subtle art of saying the right thing at the right time, and sometimes, the potency of silence.
  • Navigating Career Quicksands: Unearth the behaviors that, unbeknownst to many, hinder growth and how to sidestep them.
  • The Labyrinth of Office Dynamics: Tread through the intricate maze of office politics, allegiances, and rivalries, equipped with strategies to emerge unscathed.
  • Tackling the Tough Calls: Grasp the delicate intricacies of managing challenging scenarios, be it terminations, interoffice relationships, or ethical dilemmas.
  • Mastering the Mingling: Decode the unspoken tenets of networking, ensuring you leave an indelible mark in every professional interaction.
  • Cultural Sensitivity & Political Correctness: Celebrate the diverse tapestry of the modern workplace and understand the nuances of respectful and inclusive behavior.

Through a blend of ten illuminating lessons, our course not only touches upon the theoretical facets of business etiquette but provides actionable strategies tailored to diverse professions. So whether you wield a hammer, a calculator, or a pen, these lessons resonate with your unique professional landscape.

As you delve deeper, you'll encounter real-life case studies, interactive scenarios, and expert testimonies that render learning both engaging and practical.

In the ever-shifting sands of the corporate desert, let this course be your guiding North Star. Elevate yourself from being just another face in the crowd to the embodiment of professional grace and integrity. Equip yourself with the acumen not just to play the game, but to redefine it. Dive into a world where your job doesn’t just remain a mere designation but evolves into a testament of your growth, vision, and unparalleled professionalism.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.4 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,674 votes)

Lesson 1: Introduction and Political Correctness in the Workplace

10 Points
When it comes to dealing with business etiquette and professionalism, many people underestimate the importance of these elements in developing a successful working career. Additional lesson topics: Professionalism; Business Etiquette and Professionalism
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Exam

Lesson 2: Etiquette and Professionalism in Interviewing and Onboarding (Part 1)

10 Points
Because a job interview gives both the employer and the potential employee a snapshot of what it would be like to work with the other person, it's easy to understand why it is necessary for both sides to exude professionalism and etiquette. Additional lesson topics: The Several Rules of Interview Etiquette
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Etiquette and Professionalism in Interviewing and Onboarding (Part 2)

10 Points
Hiring managers, supervisors, business owners, consultants, and anyone else who may be involved, also need to act professionally and have appropriate etiquette practices. Additional lesson topics: EEOC
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: The Role of Organizational Culture and Office Politics in Professionalism

10 Points
This lesson will focus on organizational culture, as well as professional treatment of others, whether they are within your company or outside professionals, clients, and customers. Additional lesson topics: Professionalism: How to Conduct Yourself at Work
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: Etiquette and Professionalism in Communication and Culture Differences

0 Points
Now that you have established the basic rules of professionalism with regard to interacting with others, let's look at specific topics that frequently come up while building professional relationships. Additional lesson topics: Business Etiquette and Cross Cultural Communication; Business Communication Etiquette
  • Lesson 5 Video

Lesson 6: Interpersonal Etiquette and Professionalism - Networking, Meetings, and Confidentiality

10 Points
When dealing with concepts of business etiquette and professionalism, there are likely to be times when you have to interact, not only with your co-workers, customers or clients, but also in groups representing a variety of these people. Additional lesson topics: 20 Social Networking Sites for Business Professionals; What is Confidentiality
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: Intersecting Personal and Professional Relationships

10 Points
There are some circumstances that pose particular challenges in remaining professional and practicing workplace etiquette. Additional lesson topics: When Personal Relationships at Work Become Problematic; Several Types of Work Relationships
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8: Troubleshooting (Part 1) - Handling Conflict, Harassment, and Apologies

10 Points
Now that you know the basics of behaving professionally and with business etiquette in place, it's time to troubleshoot common complaints and challenges. Additional lesson topics: Workplace Conflict Resolution; Workplace Conflict: How to Deal with Difficult People
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9: Troubleshooting (Part 2) - Shared Physical Environment, Disagreements, and Chain of Command

8 Points
Depending upon your workplace and its organizational culture, there may be some elements of your environment that do relate to business etiquette. Additional lesson topics: Business Etiquette and the Chain of Command; How to Handle an Employee Who Ignores the Chain of Command
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10: Change and Growth - Evaluations, Goals, Termination, and Resignation

55 Points
Depending on your individual company, the process of performance reviews or evaluations can vary widely. In many positions, a self-review is part of the process.
  • Lesson 10 Video
  • Lesson discussions: How would you rate this course?; Program Evaluation Follow-up Survey (End of Course); Course Comments; Course Comments
  • Assessment: Lesson 10 Exam
  • Assessment: The Final Exam
133
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Summarize political correctness in the workplace.
  • Define and recognize etiquette and professionalism in the interviewing process.
  • Define the role of organizational culture and office politics in professionalism.
  • Summarize etiquette and professionalism in communication and culture differences.
  • Summarize interpersonal etiquette and professionalism - networking, meetings, and confidentiality.
  • Describe issues that arise from intersecting personal and professional relationships.
  • Determine methods for handling conflict, harassment, and apologies.
  • Identify and resolve issues that result from shared physical environment, disagreements, and chain of command.
  • Demonstrate the right process to follow for evaluations, goals, termination, and resignation.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Business Professionalism
Course Number: 8900307
Lessons Rating: 4.4 / 5 Stars (1,674 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Available across all 50 U.S. states, this course includes key regions such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also open in major English-speaking countries, including Australia, Canada, the UK, and Ireland.
Last Updated: December 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: John Chouinard
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I thought this course was very helpful, especially as someone who has very little experience of the work environment. I was able to learn a lot of information regarding business etiquette and professionalism which will definitely help me in the future. The section on the interview process was especially helpful as I have never been through an interview and was unsure of the expected conduct and how to interact with businesses." -- Josephine G.
  • "This course was very well written, easy to follow and organized logically." -- Theresa H.
  • "The course was very helpful to me and the instructor of this course was very nice." -- Marquetta L.
  • "This course was great and the Instructor was awesome!" -- Sharen G.

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