Course Description

Crafting Your Corporate Persona: Navigating the Labyrinth of Professional Etiquette

In today’s fast-paced corporate realm, success is no longer solely tethered to qualifications or hard skills. There's an intricate tapestry of unspoken rules, delicate power balances, and nuanced behaviors that steer one's professional voyage. Welcome to the domain of business etiquette and workplace professionalism - the compass by which industry stalwarts and aspiring entrants alike can chart their journey to unprecedented success.

Our meticulously curated course bridges the chasm between conventional wisdom and contemporary corporate dynamics. Whether you're an ambitious newbie, eager to make a memorable first impression, or a seasoned CEO aiming to resonate more profoundly with your team, this course promises insights that transcend job titles and hierarchies.

Imagine stepping into a pivotal interview, armed not just with your credentials but also the confidence that you exude the right demeanor, or visualizing yourself handling a potentially volatile situation with the grace and tact of a diplomat. This course isn’t just about teaching – it's about transformative experiences.

Journey through a Comprehensive Curriculum:

  • Evolving Etiquettes: Traverse the evolution of workplace protocols, understanding their roots and their modern-day implications.
  • The Power of Communication: Unlock the subtle art of saying the right thing at the right time, and sometimes, the potency of silence.
  • Navigating Career Quicksands: Unearth the behaviors that, unbeknownst to many, hinder growth and how to sidestep them.
  • The Labyrinth of Office Dynamics: Tread through the intricate maze of office politics, allegiances, and rivalries, equipped with strategies to emerge unscathed.
  • Tackling the Tough Calls: Grasp the delicate intricacies of managing challenging scenarios, be it terminations, interoffice relationships, or ethical dilemmas.
  • Mastering the Mingling: Decode the unspoken tenets of networking, ensuring you leave an indelible mark in every professional interaction.
  • Cultural Sensitivity & Political Correctness: Celebrate the diverse tapestry of the modern workplace and understand the nuances of respectful and inclusive behavior.

Through a blend of ten illuminating lessons, our course not only touches upon the theoretical facets of business etiquette but provides actionable strategies tailored to diverse professions. So whether you wield a hammer, a calculator, or a pen, these lessons resonate with your unique professional landscape.

As you delve deeper, you'll encounter real-life case studies, interactive scenarios, and expert testimonies that render learning both engaging and practical.

In the ever-shifting sands of the corporate desert, let this course be your guiding North Star. Elevate yourself from being just another face in the crowd to the embodiment of professional grace and integrity. Equip yourself with the acumen not just to play the game, but to redefine it. Dive into a world where your job doesn’t just remain a mere designation but evolves into a testament of your growth, vision, and unparalleled professionalism.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Demonstrate understanding of the distinction between business etiquette and professionalism by providing examples of each in workplace scenarios.
  • Identify and explain changes in language use in the workplace by citing specific examples of politically correct language evolutions.
  • Demonstrate effective communication by using clear, respectful language and appropriate tones in both written and verbal interactions during the hiring process.
  • Identify appropriate dress codes for different interview settings to enhance first impressions and demonstrate professionalism.
  • Describe how to conduct an interview that reflects professionalism and aligns with organizational values, demonstrating understanding through at least three examples of appropriate questions.
  • Identify the legal and ethical guidelines for making fair hiring decisions, showing comprehension by listing at least four questions to avoid during the interview process.
  • Demonstrate effective strategies for managing office politics and fostering professional relationships with colleagues, clients, and external professionals.
  • Identify and describe key components of organizational culture and evaluate their impact on professional behavior in the workplace.
  • Demonstrate the ability to write concise and clear professional emails, including correctly addressing the recipient, stating requests upfront, and using appropriate sign-offs.
  • Describe appropriate small talk topics in professional settings to build rapport, such as industry news or hobbies, while avoiding sensitive subjects like religion or politics.
  • Define the role and audience in a networking event to tailor interactions and make effective connections.
  • Demonstrate the ability to set a meeting agenda and follow up with action items to ensure efficient communication.
  • Define clear personal and professional boundaries to manage workplace friendships effectively and ensure job performance is not compromised.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Exam 9 points
Lesson 2 Exam 10 points
Lesson 3 Activity 1 points
Lesson 3 Exam 10 points
Lesson 4 Activity 1 points
Lesson 4 Exam 10 points
Lesson 5 Activity 1 points
Lesson 6 Activity 1 points
Lesson 6 Exam 10 points
Lesson 7 Activity 1 points
Lesson 7 Exam 10 points
Lesson 8 Exam 10 points
Lesson 9 Activity 1 points
Lesson 9 Exam 8 points
Lesson 10 Exam 10 points
The Final Exam 45 points
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