Online Class: Writing Effective Emails in the Workplace

Refine your email writing skills with this course to project professionalism, clearly convey messages, and avoid misunderstandings that may harm business relationships. Additionally, you'll discover how a professionally handled email can enhance your reputation and when other communication channels may be more appropriate.
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$120.00 (with CEU Certificate)
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  • 12
    Lessons
  • 20
    Exams &
    Assignments
  • 3,360
    Students
    have taken this course
  • 11
    Hours
    average time
  • 1.1
    CEUs
 
 
 

Course Description

A Comprehensive Course to Professional Email Etiquette

In today's digital age, amidst the deluge of instant messaging and social media notifications, one mode of communication stands undeterred in its importance: Email. Often, your first introduction to a potential employer, client, or business partner is via email. It's not just a tool-it's your digital handshake, presenting you before your words do.

Despite its significance, email etiquette is sometimes overlooked, leading to miscommunication, missed opportunities, or even unintentional offence. This course promises to change that.

Ever sent an email and regretted it instantly? Or found yourself wading through a mire of confusing messages, unclear on their actual intent? Our in-depth course is designed to equip you with the skills needed to ensure that your emails always hit the mark, projecting the polished professionalism that you intend.

What Will You Gain?

  • Clearer Communication: Understand the art of concise, coherent writing that gets straight to the point.
  • Enhanced Professionalism: Learn how a well-crafted email can enhance your professional standing and reputation.
  • Risk Mitigation: Avoid potentially costly or embarrassing mistakes that can harm your reputation or breach confidentiality.
  • Better Relationships: By communicating clearly and respectfully, you'll foster better relationships in the workplace and beyond.

Course Highlights:

  1. Understanding the Weight of Words: In the absence of face-to-face interaction, every word in an email carries weight. Learn how to choose them wisely.
  2. The Professional Persona: From crafting the perfect subject line to signing off with flair, master the complete anatomy of a professional email.
  3. Adapting Tone and Style: Delve into the nuances of tone to ensure your message is always received in the spirit it's intended.
  4. Privacy and Confidentiality: In an era of data breaches and cyber threats, understand how to protect sensitive information.
  5. The Pitfalls of Humor and Slang: Understand the cultural and perceptual nuances that can make or break your communication.

Delving into the Details - Email Etiquette 101:

From the initial greeting to the final sign-off, every section of your email says something about you. We will guide you through 20 golden rules of email etiquette, including the psychology behind each one and how to apply them practically.

Beyond Just Email:

With an average of hundreds of emails flooding our inboxes daily, the need for clear and concise communication has never been more critical. However, recognize when an email might not be the best form of communication. Learn when it's better to pick up the phone, send a text, or arrange a face-to-face meeting.

This course isn't just about writing emails. It's about enhancing your communication in the business world, cementing your professionalism, and ensuring you always leave a positive impression. Join us and transform your everyday emails into powerful tools for success.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.48 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,960 votes)

Lesson 1. Crafting Clear and Concise Subject Lines

Emails foster positive workplace culture through thoughtful tone and organized practices like avoiding unnecessary 'reply all' responses. Keep up with evolving technology to enhance efficiency and master email communication for strong professional relationships. Additional lesson topics: Effective Email: Concise, Clear Writing to Advance Your Business Needs 11 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Exam 1

Lesson 2. The Evolution of Professional Email Etiquette

Emails are pivotal in modern business communication, necessitating clarity and structured formatting to ensure reader engagement and action-oriented responses. As tools and technologies evolve, embracing new communication techniques enhances professional relationships and achieves objectives. 10 Total Points
  • Lesson 2 Video
  • Assessment: Exam 2

Lesson 3. E-Mail Strategies: Enhance Your Professional Communication

Despite advances and the popularity of instant messaging, email holds steadfast as a crucial medium for professional correspondence. This lesson outlines principles for improving email communication, from crafting compelling subject lines to ensuring messages are concise and clear. Additional lesson topics: Effective E-mail Communication; Email Tips: Several Strategies for Writing Effective Email 15 Total Points
  • Lesson 3 Video
  • Complete: Lesson 3 Assignment
  • Assessment: Exam 3

Lesson 4. Email Style: A Dynamic Framework for Effective Workplace Messaging

Emails are key to professional success and relationship building, serving as a reflection of your character and a tool for collaboration. By thoughtfully crafting each message, you can enhance transparency and engagement in an increasingly digital workplace. Additional lesson topics: Getting People to Read and Act on Your Messages 10 Total Points
  • Lesson 4 Video
  • Assessment: Exam 4

Lesson 5. Clear and Credible: The Power of Error-Free Workplace Writing

Error-free emails shape an individual's professional image, with poor grammar significantly hindering career growth, as demonstrated by data from Forbes and Grammarly. Essential grammatical lessons focus on correcting misuse of pronouns and homophones, ensuring articulate and effective business interactions. Additional lesson topics: Using Good Grammar in E-Mails 15 Total Points
  • Lesson 5 Video
  • Complete: Lesson 5 Assignment
  • Assessment: Exam 5

Lesson 6. Streamlining Your Email Process for Maximum Impact

This lesson reveals essential tactics for mastering email communication, from optimized templates to personalized follow-ups for nurturing professional relationships. Understanding psychology and leveraging emotional intelligence in emails empowers impactful and meaningful exchanges. Additional lesson topics: 32 Responsive Email Templates for Your Small Business; Business Letter Template 10 Total Points
  • Lesson 6 Video
  • Assessment: Exam 6

Lesson 7. Subject Lines to Click-Throughs: The Unseen Art of Email Engagement

Leveraging the intrinsic value of email marketing requires a deep understanding of consumer behavior, technological tools, and creative content strategies. By optimizing emails for mobile devices and utilizing artificial intelligence for personalization, companies can achieve higher engagement and conversion rates. Additional lesson topics: How to Write a Killer Sales Email; Sales Email Template: How to Write Emails People Want to Respond 25 Total Points
  • Lesson 7 Video
  • Complete: Lesson 7 Assignment
  • Assessment: Exam 7

Lesson 8. Effective E-mail Strategies for Landing Your Next Job

Incorporate ethical engagement and adaptability into your email correspondence to portray yourself as a candidate prepared for diverse and dynamic workplace environments. Demonstrating a continuous learning mindset through recent courses or certifications can greatly enhance your professional image. Additional lesson topics: Get That Interview With a Great Email Message; How to Write A Cold E-mail 10 Total Points
  • Lesson 8 Video
  • Assessment: Exam 8

Lesson 9. Mastering the Art of Empathic Email: Elevate Customer Relations with Precision

In the fast-paced digital workplace, carefully constructed customer service emails serve as a bridge to empathy, sincerity, and professionalism. By valuing promptness, detailed understanding, and effective crisis communication, businesses can strengthen customer bonds and retain their loyalty. Additional lesson topics: Writing the Perfect Customer Service Email; Several Free Email Scripts to Handle Your Toughest Customer Service Challenges; How to Write a Customer Service Email 10 Total Points
  • Lesson 9 Video
  • Assessment: Exam 9

Lesson 10. Order Letters: Crafting Detailed and Personal Communications

Crafting emails for placing and acknowledging orders can enhance business relationships and professionalism by using them strategically to not only document transactions but also to promote brand values. These communications should be clear and detailed, addressing product specifications, pricing, and delivery timelines, while also personalizing messages to nurture customer connections and future engagements. Additional lesson topics: What are purchase orders? Why are they important? How do I use them effectively? 14 Total Points
  • Lesson 10 Video
  • Complete: Lesson 10 Assignment
  • Assessment: Exam 10

Lesson 11. Elevate Your Business Proposals with Engaging Emails

Master the art of writing extended emails for reports and proposals by breaking down complex information into manageable pieces and presenting it in a clear format. Consider the best delivery method and ensure your notification email has a compelling subject line to guarantee it gets read. Additional lesson topics: 5 Keys to Writing and Selling Small Reports; How to Write a Small Report 20 Total Points
  • Lesson 11 Video
  • Complete: Lesson 11 Assignment
  • Assessment: Exam 11

Lesson 12. Mastering the Art of Concise Business Reports

Crafting effective short reports involves understanding their types and purposes, from monitoring sales trends to detailing project progress, providing a snapshot of organizational health. Key strategies include maintaining objectivity, engaging formatting, and using visuals to simplify complex data, thereby informing strategic directions. 105 Total Points
  • Lesson 12 Video
  • Lesson discussions: Your Opinion Matters: Course Rating; Course Comments; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Complete: Write a Short Report Email - Final Assignment
  • Assessment: Exam 12
  • Assessment: The Final Exam
255
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe email etiquette.
  • Describe methods for developing your own style.
  • Recognize common grammatical errors.
  • Demonstrate using business letters template.
  • Demonstrate writing results-oriented letters (sales and marketing and other media relations).
  • Demonstrate writing results-oriented job search e-mails.
  • Demonstrate writing results-oriented letters.
  • Demonstrate writing results-oriented letters.
  • Demonstrate writing the extended e-mail (reports and proposals).
  • Demonstrate writing a short report (making and supporting your idea).
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Writing Effective Emails in the Workplace
Course Number: 9770564
Lessons Rating: 4.48 / 5 Stars (1,960 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is available online in all U.S. states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It’s also offered in English-speaking countries, including the UK, Canada, Australia, and New Zealand.
Last Updated: March 2024
Course Type: Self-Paced, Online Class
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dana Kristan
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "This course has helped to understand how important it is to write correctly in an email to the reader and what to say in order for them to open up the email and how to think as the other person that is reading the email. I was glad to take this class with this instructor because it was a pleasure taking and understanding all of the material." -- Corliss P.
  • "Hello, Thank you for requesting my opinion. I think the course is well put together. The information flows, in a simple and comprehendible style. The examples provided enhanced each lesson. Most of the supporting links were very helpful; however some did not pertain to the topic at hand. Overall, this has been an informative course that teaches you practical skills. Considering some of the emails I have received and the mistakes I myself have made in sending emails. I would give this course a glowing recommendation to everyone." -- Celine R.
  • "It was very helpful and enlightening. I was interested in the various types of emails and the amount of thought that goes into each." -- Joseangel S.
  • "I thought it was a great course, it covered a lot of different scenarios and was fairly easy to follow." -- Naomi P.
  • "I very much enjoyed the course. It was straight forward and easy to learn. The lessons were presented nicely with a lot of helpful information to take into the workplace." -- Jacqueline P.
  • "This class provided a current and up-to-date wealth of knowledge for writing emails. I had no idea employers are looking for employees that can write business reports! I had no idea how to write one until I discovered this course. I feel I can re-enter the workforce with confidence once again!" -- Lisa P.
  • "I enjoyed this course. The course touched on pretty much all the different emails I would write up. I found the course easy to read and understand. Thank You to the instructors!" -- Laurie T.
  • "I thought the course was very helpful. I had no idea the subject line was so important. The course is very thorough." -- Sean K.
  • "I believe that this course was helpful and informative. There is a lot that needs to be considered when sending emails, and I think that everyone can value from this course." -- Ashley K.
  • "I learned so many things about how to create a professional email that will get noticed and, acted upon. Even the things that are not a necessary part of my job (such as writing a report) were still presented in an interesting manner that I was able to learn from." -- Kathy O.
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