Online Class: Mastering Sales Skills 101

'Mastering Sales Skills' takes you beyond traditional methods, offering a deep dive into the essence of selling with purpose and building lasting client relationships. Through comprehensive lessons, practical exercises, and strategic tools, you’ll harness the confidence and critical skills necessary to thrive in any sales environment.
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  • 19
    Lessons
  • 21
    Exams &
    Assignments
  • 2,327
    Students
    have taken this course
  • 10
    Hours
    average time
  • 1.0
    CEUs
 
 
 

Course Description

Elevate Your Sales Craft: Mastering the Art of the Deal

Sales aren't just transactions; they are the heartbeat of every flourishing business. From your morning latte purchase to closing a game-changing business deal, sales are the gears that propel our economy forward. Introducing "Mastering Sales Skills: How to be a Successful Salesperson," a meticulously crafted course to transform you into a sales powerhouse. This isn't just another course; it's your ticket to be the invaluable asset every organization craves.

Every business, regardless of size or industry, stands to benefit from refined sales acumen. Our program goes beyond traditional sales methodologies, diving deep into the psychological and strategic underpinnings of successful selling. You'll be equipped not just to sell, but to sell with purpose, aligning impeccably with your client's deepest desires and aspirations.

Embark on a sales odyssey through our 19 comprehensive lessons that touch every facet of the sales universe:

  • Developing a Sales Personality: Uncover the intrinsic qualities of a top-tier salesperson.

  • Why Confidence Makes the Difference: Illuminate how self-belief can radically transform outcomes.

  • Seven Critical Factors for Success in Sales: A deep dive into the pillars that ensure sales excellence.

  • How Small Differences Accelerate Growth: Understand how nuanced changes can drive exponential results.

  • Knowing What You Have: A strategic inventory of your sales assets and tools.

... and 14 other incisive modules that will shape your sales journey.

We'll guide you in analyzing sales opportunities, decoding buying cycles, formulating unbeatable sales strategies, and navigating the complex web of competition. Recognize golden opportunities and stay miles ahead of the curve, dominating even in fiercely competitive markets.

But that's not all. Beyond individual sales prowess, learn to galvanize an entire team, fostering a sales-centric culture that amplifies collective results. Discover the magic of customer-centric selling, ensuring not just a sale but forging bonds of unwavering customer loyalty.

Our course marries rich sales theory with real-world examples. Engaging exercises, thought-provoking quizzes, and an arsenal of additional resources ensure a holistic learning experience. By the time you reach our comprehensive conclusion, you'll be equipped, empowered, and enthused to conquer any sales challenge that comes your way.

Step into the world of sales mastery. Whether you're igniting a personal passion or turbocharging a professional path, "Mastering Sales Skills: How to be a Successful Salesperson" is your guide to greatness. Join us on this transformative journey and watch as every door becomes an opportunity waiting to be unlocked.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.51 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,803 votes)

Lesson 1. Sales 101: Crafting Your Unique Selling Persona

Key attributes like ambition, courage, honesty, empathy, and accountability drive successful salespeople, leading to trust and strong client relationships. These qualities allow them to connect deeply and adapt, ensuring both professional and personal growth. 10 Total Points
  • Lesson 1 Video
  • Lesson discussions: Sales Skills; Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Exam

Lesson 2. Harnessing Confidence: Your Ultimate Guide to Transformative Success

The conscious curation of one's environment and the pursuit of nurturing positive associations play pivotal roles in aligning personal trajectories with aspirational goals. Engaging in communities that support goal-sharing and development fosters powerful synergies for mutual success. 9 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3. Sales Strategies: The ABCs of Motivation and More

Sales success hinges on understanding the buyer's decision-making process and requires shifting their focus from distractions to the benefits of your product. Use psychological insight to break through the noise and create a compelling vision of the positive changes your offering can bring. 10 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4. The Art of Kaizen in Sales

Time management and feedback are crucial for refining sales techniques and achieving incremental success. Through clear goals and dedication to improvement, simple tasks like learning new pitch techniques can lead to significant performance boosts. 9 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5. From Price Wars to Value Conversations

Trust and relationships form the dual currency in sales, essential for surpassing clients' previous vendor disappointments. Credibility sets the tone from the outset; acknowledging past industry issues proactively preempts concerns and lays the foundation for trust. 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6. Sales Success: Visualize and Achieve

The art of selling is deeply intertwined with psychological strategies that enhance performance, emphasizing visualization and mindset transformation. By focusing on the 80/20 rule, nurturing a positive self-concept, and overcoming fears, individuals can unlock greater sales success. 8 Total Points
  • Lesson 6 Video
  • Lesson discussions: Visualization
  • Assessment: Lesson 6 Exam

Lesson 7. Sales Success: Fostering Trust with Integrity

Precision in inquiries helps create a profound connection with clients, transforming simple interactions into opportunities for tailored solutions. Questions like ‘What motivates your decisions?' enable you to align their challenges with your offerings, creating a bespoke solution akin to a tailor's craft. 9 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8. The 8 Pillars of Sales Success

Differentiation in sales involves making products stand out by addressing unique customer challenges, creating value beyond mere utility or quality. Building rapport, recognizing pain points, and employing strategic communication are pivotal to gaining customer commitment and nurturing ongoing relationships. 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9. Turning Objections into Opportunities: Building Trust in Sales

In sales, objections are opportunities to connect with clients by addressing their true concerns and offering solutions, turning hesitations into positive engagements. Successful handling of objections not only closes deals but builds trust, showing clients empathy and understanding in every interaction. 8 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10. Unlocking Potential Through Inquiry

In sales, successful questioning hinges not on quantity but on the skillful crafting of questions tailored to build rapport, identify problems, and guide decisions. Listening actively is equally vital, as it aids in understanding client perspectives and enhances effective communication in both professional and personal settings. 10 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11. Closing with Confidence: Mastering Sales Techniques

Effective salesmanship is all about navigating emotions and offering tailored solutions to meet client needs, where trust and empathy lay the foundation for meaningful conversations; mastery over strategic techniques such as assiduous closing turns ambiguity into clarity, paving the way for revolutionary sales success. By incorporating methods like Preference and Assumptive Closes and upholding a resilient, optimistic mindset, professionals can redefine transaction landscapes. 9 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12. Transforming Conversations into Commitments: Advanced Closing Techniques

Mastering sales closing techniques bridges the gap between potential interest and confirmed commitment, transforming dialogues into definitive deals. This lesson expands on prior methods with four new strategies, emphasizing unique tailoring for varied prospects and the indispensability of meticulous preparation. 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13. Crafting an All-Star Sales Team: Strategies for Superior Revenue Outcomes

An effective sales team is a vital asset for revenue generation and customer relationship management, with strategic investments underscoring its importance for organizational goals. Companies can optimize these benefits by tailoring sales force effectiveness to align with specific roles, utilizing key performance indicators to guide and measure success. 5 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 13 Exam

Lesson 14. Empowering Sales through Strategic Talent Acquisition

Sales teams are pivotal in linking companies with customers, and recruiting the right talent is a key strategy for business growth. Creating a passionate, adaptable, and optimistic team that collaborates effectively fosters lasting customer relationships and achieves long-term success. 9 Total Points
  • Lesson 14 Video
  • Assessment: Lesson 14 Exam

Lesson 15. Instilling Lasting Customer Rapport

A positive, customer-centric sales culture emerges by meeting and exceeding customer expectations, facilitated through active listening and feedback implementation. By championing individual uniqueness and acknowledging customer journeys, this empathetic approach fortifies bonds and drives loyalty. 10 Total Points
  • Lesson 15 Video
  • Assessment: Lesson 15 Exam

Lesson 16. Strategic Resource Allocation: Key to Sales Success

Adaptation in sales is essential, embracing changes spurred by technology and consumer behavior. By staying informed and flexible, professionals leverage tools like AI and CRM systems to enhance their strategies. 9 Total Points
  • Lesson 16 Video
  • Lesson discussions: Sales Goals
  • Assessment: Lesson 16 Exam

Lesson 17. From Platforms to Partners: Social Media's Evolution in Customer Relations

Brands like Patagonia and Starbucks exemplify using social media not only for marketing but also for educating and listening to audiences, enhancing reputation and fostering community-building. This approach not only strengthens brand ethos but also lets businesses adapt and innovate based on direct customer feedback. 8 Total Points
  • Lesson 17 Video
  • Assessment: Lesson 17 Exam

Lesson 18. The Technological Edge in Selling Today

Emerging technologies such as AI, virtual reality, and blockchain are reshaping sales strategies by enabling smarter, more personalized customer interactions and ensuring transparency in transactions. Sales professionals must embrace these innovations while maintaining the irreplaceable human touch that builds meaningful client relationships. 9 Total Points
  • Lesson 18 Video
  • Assessment: Lesson 18 Exam

Lesson 19. Beyond Luck: Principles for Thriving in Sales

Some sales professionals excel by leveraging specific strategies and a growth-focused mindset, leading to substantial achievements. This lesson outlines the principles of incremental improvement, resilience, and continuous learning as key to thriving in sales, regardless of industry. 84 Total Points
  • Lesson 19 Video
  • Lesson discussions: What is your opinion of this course?; Program Evaluation Follow-up Survey (End of Course); Course Comments; Course Comments
  • Assessment: Lesson 19 Exam
  • Assessment: The Final Exam
246
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Summarize developing a sales personality.
  • Describe why confidence makes the difference.
  • Describe seven critical factors for success in sales.
  • Describe how small differences accelerate growth.
  • Summarize knowing what you have as far as the necessary skills to be a successful salesperson.
  • Describe visualizing the sale.
  • Summarize helping others get what they want.
  • Describe knowing the nuts and bolts of a sale.
  • Describe techniques for overcoming objections.
  • Summarize knowing what questions to ask.
  • Define successful closing techniques.
  • Summarize successful closing techniques.
  • Identify ways to build your team for more sales.
  • Describe techniques for recruiting for talent.
  • Recognize how to design a winning sales culture.
  • Identify ways for adapting, allocating, and retaining sales success.
  • Summarize the customer experience.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Mastering Sales Skills 101
Course Number: 7550561
Lessons Rating: 4.51 / 5 Stars (1,803 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is available online in all U.S. states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It’s also offered in English-speaking countries, including the UK, Canada, Australia, and New Zealand.
Last Updated: January 2024
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Instructor: John Chouinard
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "Good course and feedback from the instructor is always appreciated. The assignments helped solidify the information learned. Appreciated." -- Nicholas Y.
  • "I enjoyed taking this class, as well as the instructor." -- Donovan T.

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