Course Description

Imagine being the person everyone looks to when things go wrong. Imagine having the skills to calmly navigate the unexpected, protect those around you, and make decisions that bring clarity and order when chaos strikes. This is the heart of crisis management, and this course will take you from simply understanding the concept to mastering the art of it.

In today's world, crises arise without warning: a sudden power outage in a hospital, an emergency evacuation at a school, or even a rogue employee creating turmoil in an office. These are the moments that test an organization's resilience, but more importantly, they test the people at its core. And this course is your key to becoming one of those essential people. It's not just about theories or steps to follow; it's about building the confidence to lead under pressure, communicate decisively, and act with purpose in high-stakes moments.

This course goes beyond standard training. Here, you'll learn to anticipate potential crises before they happen, recognizing subtle signs and vulnerabilities that many overlook. You'll gain the insight to design response strategies that protect people, minimize damage, and restore confidence. We'll explore the psychology of crisis response, understanding how to make decisions when time is short and emotions are high. Imagine the value of being prepared for anything and having the knowledge to protect and lead, even in the most challenging scenarios.

What sets this course apart is its immersive, practical approach. From day one, you're not just learning about crisis management-you're stepping into it, thinking and acting like a crisis leader. We'll guide you through real-world simulations, helping you develop plans that you can apply immediately in your work or personal life. You'll build a toolbox of skills, from creating contingency plans and assessing risks to communicating with clarity and authority. These are not just skills for the workplace; they're life skills that empower you in every environment.

With this course, you'll walk away with more than just knowledge. You'll gain the power to make a real difference, whether it's in your community, your workplace, or your own business. By the end, you won't just be prepared for a crisis-you'll be transformed into someone who thrives in it. Take this step to elevate your career, strengthen your leadership, and become a beacon of confidence and control when it's needed most.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define crisis management.
  • Identify what a crisis is.
  • Describe the basics of crisis management.
  • Define the stages of a crisis.
  • Describe how to establish a crisis management team.
  • Define the role of the crisis manager.
  • Describe putting crisis management into action.
  • Describe the psychology of crisis management decisions.
  • Describe the emergency response scenarios.
  • Describe common crisis management plan weaknesses.
  • Develop contingency plans.
  • Implement damage control.
  • Create a crisis management checklist.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1: What Is Crisis Management 10 points
Lesson 2: Identifying a Crisis 10 points
Lesson 3: Crisis Management Basics 10 points
Lesson 4: Crisis Stages 10 points
Lesson 5: Establishing a Crisis Management Team 10 points
Lesson 6: The Role of the Crisis Manager 10 points
Lesson 7: Putting Crisis Management Into Action 10 points
Lesson 8: Psychology Of Crisis Management Decisions 10 points
Lesson 9: Emergency Response Scenarios 10 points
Lesson 10: Common Crisis Management Plan Weaknesses 10 points
Lesson 11: Contingency Plans 10 points
Lesson 12: Damage Control 10 points
Lesson 13: A Crisis Management Checklist 9 points
The Final Exam 37 points
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