Course Description

There is no question that computers offer many benefits to their users. Whether they are used for pleasure or business, computers enable us to connect to the world in ways never thought possible. And to get the most out of them, computers need to be set up correctly, maintained and protected.

When a computer encounters a problem it can be difficult to diagnose and correct the issue because they are such complex machines running complicated pieces of software. This course can help you navigate the basic concepts of computer troubleshooting and repair so that you will be better prepared to understand and resolve issues as they arise.

The good news is that many of the issues you'll encounter can be resolved without involving a technician or seeking outside help. Repairing a computer will depend on many different things such as the type of computer, the operating system, the accessories used with the computer and much more. This course focuses on the general setup and repair of a desktop PC and although it includes general ways to resolve issues, it focuses primarily on Microsoft Windows (the most used operating system in the world) as an operating system. However, if your computer does not have Microsoft Windows as an operating system, some of the included repair and troubleshooting techniques will still pertain to you.

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define the function of each core computer component, including the system unit, CPU, motherboard, and power supply, with 100% accuracy.
  • Identify various computer accessories, such as network cards, printers, and webcams, and explain their specific uses and benefits within a computer system.
  • Demonstrate the ability to troubleshoot computer overheating issues by identifying symptoms and conducting a visual inspection for fan malfunctions and dust accumulation.
  • Describe the process of diagnosing a failing power supply by using a utility tool for voltage readings, and recognize symptoms like random power-offs and reboot loops.
  • Explain three potential causes of computer screen freezing, including software bugs, insufficient memory, and hardware malfunctions.
  • Identify and terminate unresponsive programs using Task Manager to resolve a frozen computer screen.
  • Free up hard disk space by uninstalling unused applications and deleting temporary files to enhance computer speed and efficiency.
  • Identify and disable unnecessary startup programs to reduce boot time and improve overall system performance.
  • Demonstrate the ability to identify and disable the automatic restart feature on Windows systems to effectively diagnose blue screen errors.
  • Describe the methods to decipher the cause of blue screen errors using error codes and online resources.
  • Demonstrate the ability to systematically identify and resolve common printer connection and error indicator issues using troubleshooting techniques and reference materials.
  • Effectively utilize manufacturer guidelines and diagnostic tools to address and rectify paper jams and ink cartridge problems for optimal printer performance.
  • Define and apply foundational troubleshooting techniques to identify and resolve common software installation issues, enhancing digital proficiency and problem-solving skills.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
Motives for Taking this Course 2 points
Lesson 1 Exam 8 points
Lesson 2 Exam 9 points
Lesson 3 Activity 1 points
Lesson 3 Exam 10 points
Lesson 4 Activity 1 points
Lesson 4 Exam 10 points
Lesson 5 Activity 1 points
Lesson 5 Exam 9 points
Lesson 6 Activity 1 points
Lesson 6 Exam 7 points
Lesson 7 Activity 1 points
Lesson 7 Exam 9 points
Lesson 8 Exam 8 points
Lesson 9 Activity 1 points
Lesson 9 Exam 4 points
Lesson 10 Exam 7 points
Final Exam 85 points
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