Online Class: SalesForce 101

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  • 15
  • 17
    Exams &
  • 252
    have taken this course
  • 5
    average time
  • 0.5

Course Description

Salesforce is a powerful sales and marketing tool. It's completely customizable to all staff within an organization, and it can hold millions of records that track every step of the sales process from leads to converted customers to the revenue a customer brings in to the organization. Whether you have just one or thousands of employees, Salesforce has the tools to help analyze your sales teams and understand the profitability and efficiency of your marketing and sales funnels. 

This course starts with an overview of Salesforce and what it has to offer organizations. You start with a basic overview of Salesforce and the main components that track sales. Salesforce has only a few major data objects, but organizations can take advantage of Salesforce's full flexibility and customization options. We show you how to set up your organizations and create user interfaces that make it easy for employees to get started.

Employees must be given access and user accounts before they can access the platform, and this course shows you how to create user accounts and import and export data as needed. These customizations include creating buttons, links and data objects that store and display the data specific to your organization.

Finally, this course explains how to make reports and dashboards. These components let employees, managers and executives review and analyze data relative to sales and marketing. You can use these components to see the success of your marketing campaigns or the effectiveness of your sales team. With Salesforce, you can analyze every aspect of your organization, and it's completely customizable.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.7 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(84 votes)

Lesson 1: Introduction to Salesforce

An overview of this powerful program along with instruction on how to set this up for company use, is covered in this first lesson. Additional lesson topics: Practical Salesforce Development Without Code: Building Declarative Solutions on the Salesforce Platform; Salesforce Essentials for Administrators 15 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: My Interest in Salesforce
  • Assessment: Lesson 1 Exam

Lesson 2: Basic Setup

This lesson will focus on basic setup and other pricing options. Additional lesson topics: Salesforce website; Salesforce lightening guided tour 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Understanding Platform Basics

This lesson will focus on understand how to navigate the basics. Additional lesson topics: Salesforce Platform Overview; Several Reasons to Know the Ins and Outs of Your Leads; Connect to your customers in a whole new way with the world’s 1 CRM platform. 10 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: Customizing Salesforce Views

The focus of this lesson will be on how to customize salesforce views. Additional lesson topics: Customize Your Data View; Salesforce objects; View and Edit Custom Settings 11 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: Using Schema Builder

This lesson will focus on using Schema Builder in Salesforce. Additional lesson topics: Design Your Own Data Model; How to Create an Object with Schema Builder @salesforceadmns @salesforce 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6: Managing and Importing Data

This lesson will focus on managing and importing data Additional lesson topics: 6 Ways to Import Data Into Salesforce 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: Exporting Data

This lesson will focus on exporting data Additional lesson topics: 7 Steps to Recovering Lost Data Using Salesforce Weekly Export; Excel Imports via Salesforce Wizard; Import Data with the Data Import Wizard 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8: Enhancing the User Interface

This lesson will focus on enhancing the user interface Additional lesson topics: Enable the Enhanced Profile User Interface; Configure User Interface Settings 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9: Configure Your Organization

This lesson will focus on how to configure for your organization Additional lesson topics: Set Up Your Company in Salesforce; Manage Information About Your Company; Set Up and Maintain Your Salesforce Organization 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10: Creating Buttons, Links and Views

This lesson will focus on creating buttons as well as other features Additional lesson topics: Custom Buttons and Links; Salesforce scheduling buttons for Opportunities; Customize Detail Page Buttons 10 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11: Basic Salesforce Security

This lesson will focus on the security features Additional lesson topics: Salesforce Security Basics; Salesforce Security Guide 10 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12: Adding Users and User Permissions

This lesson will focus on how to add User and user permissions Additional lesson topics: Managing Users and Preferences; Add Users; User Settings 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13: Introduction to Reports

This lesson will focus on reports in salesforce Additional lesson topics: Reports and Dashboards; How to Create Reports and Dashboards in Salesforce 10 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 13 Exam

Lesson 14: Adding Charts to Reports

Lesson will focus on how to add charts to reports Additional lesson topics: Reports in salesforce tutorial; Add Components to Your Package 10 Total Points
  • Lesson 14 Video
  • Assessment: Lesson 14 Exam

Lesson 15: Creating Dashboards

This lesson will focus on how to create dashboards 71 Total Points
  • Lesson 15 Video
  • Lesson discussions: End of Course Poll; Program Evaluation Follow-up Survey (End of Course)
  • Assessment: Lesson 15 Exam
  • Assessment: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: SalesForce 101
Course Number: 9770584
Course Requirements: View Course Requirements
Lessons Rating: 4.7 / 5 Stars (84 votes)
Languages: English - United States, Canada and other English speaking countries
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $75.00 U.S. dollars

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