Online Class: Crisis Management

Name: Crisis Management
Price: 95.00 USD

Gain the ability to foresee potential crises and respond effectively with this immersive training, enriching your decision-making skills under stress. By building a robust response toolkit, you become indispensable in guiding others through chaos, minimizing damage, and restoring order.

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13

Lessons
21

Exams &
Assignments
1,371

Students
have taken this course
8

Hours
average time
0.8

CEUs

Course Description

Imagine being the person everyone looks to when things go wrong. Imagine having the skills to calmly navigate the unexpected, protect those around you, and make decisions that bring clarity and order when chaos strikes. This is the heart of crisis management, and this course will take you from simply understanding the concept to mastering the art of it.

In today's world, crises arise without warning: a sudden power outage in a hospital, an emergency evacuation at a school, or even a rogue employee creating turmoil in an office. These are the moments that test an organization's resilience, but more importantly, they test the people at its core. And this course is your key to becoming one of those essential people. It's not just about theories or steps to follow; it's about building the confidence to lead under pressure, communicate decisively, and act with purpose in high-stakes moments.

This course goes beyond standard training. Here, you'll learn to anticipate potential crises before they happen, recognizing subtle signs and vulnerabilities that many overlook. You'll gain the insight to design response strategies that protect people, minimize damage, and restore confidence. We'll explore the psychology of crisis response, understanding how to make decisions when time is short and emotions are high. Imagine the value of being prepared for anything and having the knowledge to protect and lead, even in the most challenging scenarios.

What sets this course apart is its immersive, practical approach. From day one, you're not just learning about crisis management-you're stepping into it, thinking and acting like a crisis leader. We'll guide you through real-world simulations, helping you develop plans that you can apply immediately in your work or personal life. You'll build a toolbox of skills, from creating contingency plans and assessing risks to communicating with clarity and authority. These are not just skills for the workplace; they're life skills that empower you in every environment.

With this course, you'll walk away with more than just knowledge. You'll gain the power to make a real difference, whether it's in your community, your workplace, or your own business. By the end, you won't just be prepared for a crisis-you'll be transformed into someone who thrives in it. Take this step to elevate your career, strengthen your leadership, and become a beacon of confidence and control when it's needed most.

Courses Frequently Bought Together:

Business Management

Management Essentials

Workplace Safety

Completely Online
Self-Paced
Printable Lessons
Full HD Video
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(1,428 votes)

Lesson 1. Crisis Management Essentials: Building Resilience and Trust

Training to address emotional responses is a crucial aspect of crisis management, facilitating better decision-making and fostering resilience within organizations. By providing psychological support and cultivating a supportive culture, organizations can enhance recovery speed and employee commitment during crises. 11 Total Points

Lesson 1 Video
Review Practice Worksheet: Lesson-1-WorkSheet-11989.pdf
Lesson discussions: Crisis Management; Reasons for Taking this Course
Complete Assignment: An Introduction
Assessment: Lesson 1: What Is Crisis Management

Lesson 2. Preparedness and Prevention: The Essence of Crisis Management

Crisis management spans numerous industries, requiring constant vigilance against threats from environmental and technological sectors, financial instability, and natural disasters. Proactive risk management strategies are essential for minimizing harm, safeguarding communities, and maintaining stability across diverse sectors. 11 Total Points

Lesson 2 Video
Review Practice Worksheet: Lesson-2-Downloadable-11990.pdf
Complete: Lesson 2 Activity
Assessment: Lesson 2: Identifying a Crisis

Lesson 3. Crisis Response Essentials

Proactive crisis management involves developing tailored 'what if' scenarios based on the unique challenges of each industry, from tech-related data breaches to natural disasters impacting supply chains. Prioritizing risks and implementing robust safety strategies help minimize disruption and financial losses. 10 Total Points

Lesson 3 Video
Review Practice Worksheet: Lesson-3-WordSearch-11991.pdf
Assessment: Lesson 3: Crisis Management Basics

Lesson 4. Navigating Crisis: A Journey from Warning Signs to Recovery

Preventive actions falter as a crisis reaches its peak, necessitating immediate response to maintain safety and operational integrity. Recovery is a transformative phase where organizations learn from past events, implementing changes that bolster resilience against similar future challenges. 11 Total Points

Lesson 4 Video
Review Practice Worksheet: Lesson-4-WordSearch-11992.pdf
Lesson discussions: Crisis
Complete: Lesson 4 Activity
Assessment: Lesson 4: Crisis Stages

Lesson 5. Effective Crisis Leadership: Trust, Communication, and Responsibility

Clear responsibilities and expectations define a successful crisis management team, with key roles in leadership, communication, liaison, damage assessment, and emotional support. Training and simulations prepare employees, ensuring readiness and maintaining calm during crises. 11 Total Points

Lesson 5 Video
Review Practice Worksheet: Lesson-5-Downloadable-11993.pdf
Complete: Lesson 5 Activity
Assessment: Lesson 5: Establishing a Crisis Management Team

Lesson 6. Crisis Management Essentials

Central to crisis management is the protection of human life, environmental integrity, and financial stability, demanding swift, informed containment strategies. A successful crisis manager seamlessly integrates information from various specialists, ensuring dynamic responsiveness as a crisis evolves. 11 Total Points

Lesson 6 Video
Review Practice Worksheet: Lesson-6-WorkSheet-11994.pdf
Complete: Lesson 6 Activity
Assessment: Lesson 6: The Role of the Crisis Manager

Lesson 7. Crisis Containment and Resolution Strategies

Crisis resolution depends on quick, coordinated responses paired with transparent communication to instill stakeholder confidence. Strategic delegation and open team dynamics enable robust handling of crises, ensuring organizations remain resilient and adaptable. 11 Total Points

Lesson 7 Video
Review Practice Worksheet: Lesson-7-Activity-11995.pdf
Complete: Lesson 7 Activity
Assessment: Lesson 7: Putting Crisis Management Into Action

Lesson 8. The Psychology Behind Crisis Management: A Comprehensive Guide

Decision-making under pressure requires crisis managers to be strong and adaptable, utilizing proactive 'what-if' scenario planning to prepare for potential crises. Granting immediate decision-making authority to designated teams ensures swift and effective responses, streamlining organizational adjustments during emergencies. 10 Total Points

Lesson 8 Video
Review Practice Worksheet: Lesson-8-Downloadable-11996.pdf
Assessment: Lesson 8: Psychology Of Crisis Management Decisions

Lesson 9. Planning for Crisis: Ensuring Safety and Stability

Multi-layered crisis plans allow for adaptable responses to diverse emergencies, from natural disasters to workplace violence or medical crises. Training and preparation equip response teams to maintain safety and manage stress swiftly and effectively amidst chaos. 10 Total Points

Lesson 9 Video
Review Practice Worksheet: Lesson-9-WorkSheet-11997.pdf
Assessment: Lesson 9: Emergency Response Scenarios

Lesson 10. Pitfalls of Poor Crisis Planning

Regular plan updates and practice drills reveal gaps and weaknesses, ensuring crisis management remains effective in practice. Simulations enable teams to test skills and adapt to new challenges, enhancing readiness and response capabilities. 11 Total Points

Lesson 10 Video
Review Practice Worksheet: Lesson-10-HomeWork-11998.pdf
Complete: Lesson 10 Activity
Assessment: Lesson 10: Common Crisis Management Plan Weaknesses

Lesson 11. The Critical Importance of Designing a Robust Contingency Plan

An organization strengthens its crisis response by coordinating a comprehensive planning team that covers legal, communication, and human resources aspects. This multifaceted approach prepares for anything from minor disruptions to severe catastrophes, protecting human and material assets. 10 Total Points

Lesson 11 Video
Review Practice Worksheet: Lesson-11-Downloadable-11999.pdf
Assessment: Lesson 11: Contingency Plans

Lesson 12. Strategies for Swift Resolution

Resolution demands tangible actions beyond mere promises, such as updating safety measures and compensating affected parties. This is evident in cases like General Motors' ignition switch recall, where comprehensive strategies showed a commitment to both immediate and future safety. 10 Total Points

Lesson 12 Video
Review Practice Worksheet: Lesson-12-Activity-12000.pdf
Assessment: Lesson 12: Damage Control

Lesson 13. Quick Guide to Creating Crisis Management Checklists

Establishing a crisis management team and clear communication channels is pivotal in any emergency scenario, with specific roles and responsibilities defined in advance. This structure allows team members to make immediate decisions during a crisis, minimizing delays and focusing efforts where they're most critical. 46 Total Points

Lesson 13 Video
Review Practice Worksheet: Lesson-13-HomeWork-12001.pdf
Lesson discussions: Checklist; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
Assessment: Lesson 13: A Crisis Management Checklist
Assessment: The Final Exam

173

Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:

Demonstrate the ability to develop a comprehensive crisis management plan that includes clear protocols, regular drills, and coordinated team efforts for efficient crisis response and recovery.
Describe the key elements of a crisis management strategy, including risk identification, preparedness, and communication, to effectively minimize the impact of unexpected events.
Demonstrate the ability to monitor real-time warning signs to prevent crisis escalation effectively.
Identify and evaluate potential risks specific to your industry to develop a comprehensive crisis management plan.
Define and develop 'what if' scenarios that evaluate an organization's specific vulnerabilities and response strategies in a crisis management context.
Demonstrate an understanding of compliance standards by implementing safety protocols and procedures to minimize potential risks within an organization.
Demonstrate the ability to develop a crisis management plan that outlines specific actions for each stage of a crisis.
Recognize and identify the four stages of a crisis: Warning Signs, Crisis Point, Resolution, and Recovery.
Define the roles and responsibilities of a crisis management team, including leadership, communication, and decision-making functions, within a crisis scenario.
Demonstrate effective communication strategies used by crisis management team members to ensure accurate, timely dissemination of information during a crisis.
Demonstrate effective communication and emotional intelligence skills to maintain team trust and manage stakeholder relationships during crisis situations.
Identify and analyze key crisis scenarios to implement strategic response plans that prioritize human safety, environmental integrity, and financial stability.
Define crisis management and identify key principles for effective crisis response, including swift action, human safety prioritization, and transparent communication.
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

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Course Title: Crisis Management

Course Number: 8900056

Lessons Rating: 4.42 / 5 Stars (1,428 votes)

Languages: English - United States, Canada and other English speaking countries

Category:

UniversalClass.com > Business > Management

Availability: This course is available online in all U.S. states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It’s also offered in English-speaking countries, including the UK, Canada, Australia, and New Zealand.

Last Updated: May 2024

CEU Value: 0.8 IACET CEUs (Continuing Education Units)

CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.

Course Type: Self-Paced, Online Classes

Assessment Method: Lesson assignments and review exams

Instructor: John Chouinard

Syllabus: View Syllabus

Course Fee: $120.00 U.S. dollars

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Student Testimonials

"Instructor was very willing to give advice and very open to interaction. Instructor responded to evaluations and grading very quickly." -- Ray G.
"The instructor provide excellent information that can be used." -- Joann M.
"The course instructor was a good instructor and very attentive. What was most helpful was the crisis management solutions and the summary after each lesson." -- Thomas A.
"I was aware that much learning (and committing to memory) of class content was happening in the assignment process, for which I am thankful." -- Kathryn C.