Online Class: Crisis Management

This course will transform you into a confident, decisive crisis leader, equipping you to protect and guide others when the unexpected strikes. With immersive, real-world simulations and practical skills in contingency planning, risk assessment, and decisive communication, you'll gain more than knowledge—you'll gain the power to lead through any challenge.
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  • 13
    Lessons
  • 15
    Exams &
    Assignments
  • 1,357
    Students
    have taken this course
  • 8
    Hours
    average time
  • 0.8
    CEUs
 
 
 

Course Description

Imagine being the person everyone looks to when things go wrong. Imagine having the skills to calmly navigate the unexpected, protect those around you, and make decisions that bring clarity and order when chaos strikes. This is the heart of crisis management, and this course will take you from simply understanding the concept to mastering the art of it.

In today's world, crises arise without warning: a sudden power outage in a hospital, an emergency evacuation at a school, or even a rogue employee creating turmoil in an office. These are the moments that test an organization's resilience, but more importantly, they test the people at its core. And this course is your key to becoming one of those essential people. It's not just about theories or steps to follow; it's about building the confidence to lead under pressure, communicate decisively, and act with purpose in high-stakes moments.

This course goes beyond standard training. Here, you'll learn to anticipate potential crises before they happen, recognizing subtle signs and vulnerabilities that many overlook. You'll gain the insight to design response strategies that protect people, minimize damage, and restore confidence. We'll explore the psychology of crisis response, understanding how to make decisions when time is short and emotions are high. Imagine the value of being prepared for anything and having the knowledge to protect and lead, even in the most challenging scenarios.

What sets this course apart is its immersive, practical approach. From day one, you're not just learning about crisis management-you're stepping into it, thinking and acting like a crisis leader. We'll guide you through real-world simulations, helping you develop plans that you can apply immediately in your work or personal life. You'll build a toolbox of skills, from creating contingency plans and assessing risks to communicating with clarity and authority. These are not just skills for the workplace; they're life skills that empower you in every environment.

With this course, you'll walk away with more than just knowledge. You'll gain the power to make a real difference, whether it's in your community, your workplace, or your own business. By the end, you won't just be prepared for a crisis-you'll be transformed into someone who thrives in it. Take this step to elevate your career, strengthen your leadership, and become a beacon of confidence and control when it's needed most.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.42 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,427 votes)

Lesson 1: What is Crisis Management?

11 Points
Crisis management, at its most basic definition and meaning, is the ability of employees, managers, or individuals in any type of atmosphere, scenario, or work environment to deal with an emergency or crisis.
  • Lesson 1 Video
  • Lesson discussions: Crisis Management; Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1: What Is Crisis Management

Lesson 2: Identifying and Managing a Crisis

10 Points
The essence of effective crisis management begins long before any crisis occurs. It lies in the ability to anticipate, evaluate, and understand potential risks in any environment.
  • Lesson 2 Video
  • Assessment: Lesson 2: Identifying a Crisis

Lesson 3: Crisis Management Fundamentals

10 Points
Crisis management starts with a simple, yet powerful question: What's the worst that could happen? Although it's easy to assume that worst-case scenarios won't materialize, approaching crisis management with a realistic and informed mindset is essential.
  • Lesson 3 Video
  • Assessment: Lesson 3: Crisis Management Basics

Lesson 4: Understanding the Stages of a Crisis

10 Points
In many cases, a crisis doesn't erupt without warning; rather, it's preceded by subtle indicators that, when identified early, can prevent or reduce its impact.
  • Lesson 4 Video
  • Lesson discussions: Crisis
  • Assessment: Lesson 4: Crisis Stages

Lesson 5: Establishing a Crisis Management Team

10 Points
Having a team in place to handle potential emergency situations is essential for most social environments, from elementary schools to universities and from small businesses to global corporations.
  • Lesson 5 Video
  • Assessment: Lesson 5: Establishing a Crisis Management Team

Lesson 6: The Role of the Crisis Manager

10 Points
In an increasingly interconnected and fast-paced world, the capacity to effectively manage crises has become essential to preserving the integrity, reputation, and overall health of organizations.
  • Lesson 6 Video
  • Assessment: Lesson 6: The Role of the Crisis Manager

Lesson 7: Crisis Management as a Practiced Art

10 Points
Crisis management is not only a strategy but a practiced art, requiring a level of adaptability that transforms planning into action under unpredictable and high-pressure circumstances.
  • Lesson 7 Video
  • Assessment: Lesson 7: Putting Crisis Management Into Action

Lesson 8: Psychology of Crisis Management Decisions

10 Points
Making crisis management decisions involves assembling data on an ongoing basis and making important decisions while at the same time maintaining open lines of communication.
  • Lesson 8 Video
  • Assessment: Lesson 8: Psychology Of Crisis Management Decisions

Lesson 9: Emergency Response Scenarios - Preparing for the Unthinkable

10 Points
No one wants to imagine an emergency unfolding in everyday places like work, school, or public spaces. Yet, crisis preparedness can make all the difference between chaos and an organized, effective response.
  • Lesson 9 Video
  • Assessment: Lesson 9: Emergency Response Scenarios

Lesson 10: Common Crisis Management Plan Weaknesses

10 Points
Crisis management is a pivotal component of organizational stability, designed to address unforeseen events that could range from environmental catastrophes to financial missteps. While no two crises are exactly alike, many crisis management plans face similar challenges.
  • Lesson 10 Video
  • Assessment: Lesson 10: Common Crisis Management Plan Weaknesses

Lesson 11: Mastering Contingency Planning

10 Points
Contingency plans are the backbone of effective crisis management. They are designed not only to reduce the impact of an unforeseen crisis but also to manage every aspect of the response, from ensuring safety and minimizing financial losses to communicating with the public and maintaining confidence in the organization.
  • Lesson 11 Video
  • Assessment: Lesson 11: Contingency Plans

Lesson 12: Mastering Damage Control - Effective Crisis Response and Recovery

10 Points
Damage control is just that. It is containing the damage and loss of reputation, revenue, confidence, or loyalty between employees and managers or between consumers and suppliers.
  • Lesson 12 Video
  • Assessment: Lesson 12: Damage Control

Lesson 13: The Ultimate Crisis Management Checklist

46 Points
An effective crisis management plan is built on organization, information, and regular practice. At the heart of this plan is a crisis management checklist, a tool designed to help teams track essential steps, contacts, and resources for a broad range of potential emergencies.
  • Lesson 13 Video
  • Lesson discussions: Checklist; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
  • Assessment: Lesson 13: A Crisis Management Checklist
  • Assessment: The Final Exam
167
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define crisis management.
  • Identify what a crisis is.
  • Describe the basics of crisis management.
  • Define the stages of a crisis.
  • Describe how to establish a crisis management team.
  • Define the role of the crisis manager.
  • Describe putting crisis management into action.
  • Describe the psychology of crisis management decisions.
  • Describe the emergency response scenarios.
  • Describe common crisis management plan weaknesses.
  • Develop contingency plans.
  • Implement damage control.
  • Create a crisis management checklist.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Crisis Management
Course Number: 8900056
Lessons Rating: 4.42 / 5 Stars (1,427 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Available across all 50 U.S. states, this course includes key regions such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also open in major English-speaking countries, including Australia, Canada, the UK, and Ireland.
Last Updated: May 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: John Chouinard
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "Instructor was very willing to give advice and very open to interaction. Instructor responded to evaluations and grading very quickly." -- Ray G.
  • "The instructor provide excellent information that can be used." -- Joann M.
  • "The course instructor was a good instructor and very attentive. What was most helpful was the crisis management solutions and the summary after each lesson." -- Thomas A.
  • "I was aware that much learning (and committing to memory) of class content was happening in the assignment process, for which I am thankful." -- Kathryn C.

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