Online Class: Crisis Management

Gain the ability to foresee potential crises and respond effectively with this immersive training, enriching your decision-making skills under stress. By building a robust response toolkit, you become indispensable in guiding others through chaos, minimizing damage, and restoring order.
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  • 13
    Lessons
  • 15
    Exams &
    Assignments
  • 1,363
    Students
    have taken this course
  • 8
    Hours
    average time
  • 0.8
    CEUs
 
 
 

Course Description

Imagine being the person everyone looks to when things go wrong. Imagine having the skills to calmly navigate the unexpected, protect those around you, and make decisions that bring clarity and order when chaos strikes. This is the heart of crisis management, and this course will take you from simply understanding the concept to mastering the art of it.

In today's world, crises arise without warning: a sudden power outage in a hospital, an emergency evacuation at a school, or even a rogue employee creating turmoil in an office. These are the moments that test an organization's resilience, but more importantly, they test the people at its core. And this course is your key to becoming one of those essential people. It's not just about theories or steps to follow; it's about building the confidence to lead under pressure, communicate decisively, and act with purpose in high-stakes moments.

This course goes beyond standard training. Here, you'll learn to anticipate potential crises before they happen, recognizing subtle signs and vulnerabilities that many overlook. You'll gain the insight to design response strategies that protect people, minimize damage, and restore confidence. We'll explore the psychology of crisis response, understanding how to make decisions when time is short and emotions are high. Imagine the value of being prepared for anything and having the knowledge to protect and lead, even in the most challenging scenarios.

What sets this course apart is its immersive, practical approach. From day one, you're not just learning about crisis management-you're stepping into it, thinking and acting like a crisis leader. We'll guide you through real-world simulations, helping you develop plans that you can apply immediately in your work or personal life. You'll build a toolbox of skills, from creating contingency plans and assessing risks to communicating with clarity and authority. These are not just skills for the workplace; they're life skills that empower you in every environment.

With this course, you'll walk away with more than just knowledge. You'll gain the power to make a real difference, whether it's in your community, your workplace, or your own business. By the end, you won't just be prepared for a crisis-you'll be transformed into someone who thrives in it. Take this step to elevate your career, strengthen your leadership, and become a beacon of confidence and control when it's needed most.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.42 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,428 votes)

Lesson 1. Crisis Management Essentials: Building Resilience and Trust

Training to address emotional responses is a crucial aspect of crisis management, facilitating better decision-making and fostering resilience within organizations. By providing psychological support and cultivating a supportive culture, organizations can enhance recovery speed and employee commitment during crises. 11 Total Points
  • Lesson 1 Video
  • Lesson discussions: Crisis Management; Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1: What Is Crisis Management

Lesson 2. Preparedness and Prevention: The Essence of Crisis Management

Crisis management spans numerous industries, requiring constant vigilance against threats from environmental and technological sectors, financial instability, and natural disasters. Proactive risk management strategies are essential for minimizing harm, safeguarding communities, and maintaining stability across diverse sectors. 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2: Identifying a Crisis

Lesson 3. Crisis Response Essentials

Proactive crisis management involves developing tailored 'what if' scenarios based on the unique challenges of each industry, from tech-related data breaches to natural disasters impacting supply chains. Prioritizing risks and implementing robust safety strategies help minimize disruption and financial losses. 10 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3: Crisis Management Basics

Lesson 4. Navigating Crisis: A Journey from Warning Signs to Recovery

Preventive actions falter as a crisis reaches its peak, necessitating immediate response to maintain safety and operational integrity. Recovery is a transformative phase where organizations learn from past events, implementing changes that bolster resilience against similar future challenges. 10 Total Points
  • Lesson 4 Video
  • Lesson discussions: Crisis
  • Assessment: Lesson 4: Crisis Stages

Lesson 5. Effective Crisis Leadership: Trust, Communication, and Responsibility

Clear responsibilities and expectations define a successful crisis management team, with key roles in leadership, communication, liaison, damage assessment, and emotional support. Training and simulations prepare employees, ensuring readiness and maintaining calm during crises. 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5: Establishing a Crisis Management Team

Lesson 6. Crisis Management Essentials

Central to crisis management is the protection of human life, environmental integrity, and financial stability, demanding swift, informed containment strategies. A successful crisis manager seamlessly integrates information from various specialists, ensuring dynamic responsiveness as a crisis evolves. 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6: The Role of the Crisis Manager

Lesson 7. Crisis Containment and Resolution Strategies

Crisis resolution depends on quick, coordinated responses paired with transparent communication to instill stakeholder confidence. Strategic delegation and open team dynamics enable robust handling of crises, ensuring organizations remain resilient and adaptable. 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7: Putting Crisis Management Into Action

Lesson 8. The Psychology Behind Crisis Management: A Comprehensive Guide

Decision-making under pressure requires crisis managers to be strong and adaptable, utilizing proactive 'what-if' scenario planning to prepare for potential crises. Granting immediate decision-making authority to designated teams ensures swift and effective responses, streamlining organizational adjustments during emergencies. 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8: Psychology Of Crisis Management Decisions

Lesson 9. Planning for Crisis: Ensuring Safety and Stability

Multi-layered crisis plans allow for adaptable responses to diverse emergencies, from natural disasters to workplace violence or medical crises. Training and preparation equip response teams to maintain safety and manage stress swiftly and effectively amidst chaos. 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9: Emergency Response Scenarios

Lesson 10. Pitfalls of Poor Crisis Planning

Regular plan updates and practice drills reveal gaps and weaknesses, ensuring crisis management remains effective in practice. Simulations enable teams to test skills and adapt to new challenges, enhancing readiness and response capabilities. 10 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10: Common Crisis Management Plan Weaknesses

Lesson 11. The Critical Importance of Designing a Robust Contingency Plan

An organization strengthens its crisis response by coordinating a comprehensive planning team that covers legal, communication, and human resources aspects. This multifaceted approach prepares for anything from minor disruptions to severe catastrophes, protecting human and material assets. 10 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11: Contingency Plans

Lesson 12. Strategies for Swift Resolution

Resolution demands tangible actions beyond mere promises, such as updating safety measures and compensating affected parties. This is evident in cases like General Motors' ignition switch recall, where comprehensive strategies showed a commitment to both immediate and future safety. 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12: Damage Control

Lesson 13. Quick Guide to Creating Crisis Management Checklists

Establishing a crisis management team and clear communication channels is pivotal in any emergency scenario, with specific roles and responsibilities defined in advance. This structure allows team members to make immediate decisions during a crisis, minimizing delays and focusing efforts where they're most critical. 46 Total Points
  • Lesson 13 Video
  • Lesson discussions: Checklist; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
  • Assessment: Lesson 13: A Crisis Management Checklist
  • Assessment: The Final Exam
167
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define crisis management.
  • Identify what a crisis is.
  • Describe the basics of crisis management.
  • Define the stages of a crisis.
  • Describe how to establish a crisis management team.
  • Define the role of the crisis manager.
  • Describe putting crisis management into action.
  • Describe the psychology of crisis management decisions.
  • Describe the emergency response scenarios.
  • Describe common crisis management plan weaknesses.
  • Develop contingency plans.
  • Implement damage control.
  • Create a crisis management checklist.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Crisis Management
Course Number: 8900056
Lessons Rating: 4.42 / 5 Stars (1,428 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Accessible from any state in the U.S., this course covers key areas such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also offered in English-speaking nations like Australia, Canada, the UK, and South Africa.
Last Updated: May 2024
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Instructor: John Chouinard
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "Instructor was very willing to give advice and very open to interaction. Instructor responded to evaluations and grading very quickly." -- Ray G.
  • "The instructor provide excellent information that can be used." -- Joann M.
  • "The course instructor was a good instructor and very attentive. What was most helpful was the crisis management solutions and the summary after each lesson." -- Thomas A.
  • "I was aware that much learning (and committing to memory) of class content was happening in the assignment process, for which I am thankful." -- Kathryn C.

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