Online Class: Sensitivity Training for the Workplace
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10Lessons
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34Exams &
Assignments -
4,869Students
have taken this course -
7Hours
average time -
0.7CEUs
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Video Audit
Available
Course Description
Mastering Sensitivity: Navigating the Globalized Workplace with Empathy and Understanding
In the interconnected world of the 21st century, the workplace is no longer just a physical space confined by four walls. It's a dynamic realm of diverse cultures, beliefs, and backgrounds converging together. To lead, collaborate, and flourish in such an environment, professionals must move beyond mere awareness to true cultural competence. This is where our "Mastering Sensitivity" online training comes into play.
Why This Course?
Navigating diverse workspaces isn't just about tolerance; it's about embracing and celebrating the myriad perspectives that different individuals bring to the table. "Mastering Sensitivity" is meticulously designed to ensure you not only comprehend these differences but can leverage them for organizational success.
Dive Deep into a Comprehensive Curriculum:
- Foundation of Cultural Competence: Kick-start your journey by understanding the essence of cultural competence and why it's pivotal in today's global business ecosystem.
- Cultural Immersion: Journey through the fascinating world of diverse cultures, exploring their unique traditions, beliefs, and lifestyles.
- Beyond Cultural Nuances: Addressing critical aspects such as gender disparities, generational gaps, and the intricacies of the LGBT community, ensuring a holistic sensitivity approach.
- Conflict Resolution: Equip yourself with pragmatic tools and strategies to mediate misunderstandings and conflicts, fostering an atmosphere of mutual respect and harmony.
- Elevate Communication: Discover the art of effective communication that bridges generational divides, ensuring smoother collaboration across teams of varied age groups.
- Practical Application: Through real-life scenarios, simulations, and activities, practice the principles you learn, ensuring they're more than just theoretical knowledge.
Who Should Attend?
Whether you're a fledgling start-up venturing into new markets or a multinational corporation looking to foster a more inclusive environment, this course is tailored for you. Human resource professionals, team leaders, managers, and even individual contributors will find invaluable insights and tools to elevate their professional interactions.
Our Commitment:
Our course doesn't just stop at delivering lessons. We are dedicated to facilitating your journey to mastery. With a plethora of resources, from insightful videos and reading materials to interactive quizzes, we ensure that learning becomes an engaging experience. Join us, and redefine the dynamics of your workplace.
Why should I take this sensitivity course?
How does sensitivity training increase business productivity?
There are several types of sensitivity training courses, how do I know which one to take?
What kind of certificate is awarded for completing this class?
I need this training for my staff in order to stay in compliance, how do I purchase it in bulk for them?
Course Lessons
Lesson 1: Introduction to Diversity and Sensitivity Training
This course was designed to be used as a sensitivity training program for those in the workforce, entering the workforce, or groups wishing to bring this type of training program to the workforce.Lesson 2: Recognizing Differences and Behavior by Looking Inward
It's when we become sensitive to the differences in each of us that the workplace becomes a more positive place, and we all succeed to a higher level than we otherwise would.Lesson 3: It's All About Respect
When you learn to look inward and, therefore, become more sensitive to others, you also take your professionalism up a notch.Lesson 4: Facing Racial and Other Prejudices or Stereotypes
Prejudice wears many faces, and it appears in many forms. No matter how hard we may try to avoid it, it even appears in those of us who strive to remain free of prejudice in our daily lives.Lesson 5: Cultural Differences in the Workplace
Culture has many definitions, and in this lesson we're going to talk about how those definitions apply to, and affect, your workplace.Lesson 6: Let's Talk About Gender
It is critical, though, that you learn the skills needed to work together in harmony, and practice effective communication.Lesson 7: A Discussion About Disabilities
There are all types of disabilities covered by the word disability. It does not mean, as we've said, that the person with a disability is unable to work or complete their job as well as anyone else.Lesson 8: Generational Diversity Training
The lack of understanding about generational diversity is causing tension and dissension in the workplace.Lesson 9: LGBTQIA+ Sensitivity Training
As recent as just 20 years ago, a gay, lesbian, or transgender person would have stayed 'in the closet' for fear of risking their professional career; that's not the way it is today.Lesson 10: Resolving Conflicts
It's how we work to resolve conflicts that helps us to determine how successful we are at both communicating and working as part of a team.
Learning Outcomes
- Describe what diversity and sensitivity training is and why it is important.
- Recognize differences and behaviors by looking inward.
- Describe facing racial and other prejudices or stereotypes in the workplace and how to react to them.
- Identify cultural differences in the workplace and determine how to deal with communication issues.
- Describe and recognize gender issues that arise in the workplace.
- Discuss disabilities in the workplace.
- Identify generational diversity training needs.
- Recognize LGBT sensitivity training needs.
- Describe processes for resolving conflicts that may arise because of diversity issues in the workplace.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Student Testimonials
- "Thank you sincerely for the content of this course. It summons deep thinking that is rewarding. It is impactful on my self awareness and shall drive respectful results. I've noticed situational improvements since starting the course, perhaps my own behavior and experience in the course is related to what may be perceived as overall situational improvement." -- Steven F.
- "As a 61 year old CEO of my own company this is been a very helpful and enlightening course! Thank you very much!" -- Robin M.
- "This is the first time I have been exposed or given training these topics. I have learned a great deal about both myself and others. I wish I had been exposed to these ideas long ago. Thank you!" -- David P.
- "This was very helpful. If I had taken this course earlier I would have avoided or resolved many previous conflicts." -- Cameron A.
- "I quite enjoyed this course and it was what I was looking for as a complete resource for digging into the topic of sensitivity issues." -- Paul H.
- "This is definitely a keeper. It's up-to-date and inclusive. It should be used as a preventative measure to all incoming employees." -- Rhonda S.
- "I spoke highly of this course to my supervisor and my coworkers. I basically told them all to take this course. We need to! My work place is very diverse in cultures as well as in generations. By taking this class, bridges to cross will be shorter and barriers crumble more. Thank you for this class." -- Maria C.
- "This was a great course. I had a conversation about it with my husband. He is in food service and has several coworkers that are LGBTQ, he struggles at times with communication, but asked a question I thought was valid. We discuss being sensitive to LGBTQ communities, but do we discuss how members of the LGBTQ community can communicate more of there needs/or preferences, when appropriate to people in a professional way. It seems there is opportunity for better communication and understand going each direction." -- Joanne M.
- "What a great experience! I am a middle-aged American male. My first thought was, 'OMG! Another liberal-agenda for society' I was enlightened indeed!" -- Samson N.
- "Instructor was fantastic. She marked the exams quickly and provided me with the confidence I needed to carry on." -- Mike C.
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