Course Description

Mastering the Art of Table Service: Transform Your Career and Redefine Excellence

What if the key to a thriving, dynamic, and highly lucrative career was right at your fingertips? What if you could transform the way you approach work, relationships, and personal growth-all through mastering the timeless art of table service? This isn't just another course about waiting tables; it's a transformational journey designed to unlock your potential, elevate your skills, and prepare you for a future brimming with opportunity.

The restaurant industry is more than a workplace; it's a stage for personal and professional excellence. As a waiter, you're not just serving meals-you're curating experiences, fostering connections, and becoming the heartbeat of an establishment. Whether you're seeking a part-time role, a stepping stone to greater ambitions, or a long-term career in hospitality, this course will equip you with the tools to excel, thrive, and surpass your goals.

What makes this course truly unique? We don't just teach you the mechanics of the job-we help you embody the role. You'll learn not only how to meet expectations but exceed them, creating unforgettable moments for your guests and earning the kind of loyalty (and tips!) that set the best waitstaff apart. With insights from industry veterans, practical strategies, and exclusive tips, this course bridges the gap between theory and real-world application.

Imagine walking into any restaurant-whether it's a cozy neighborhood café or a high-end establishment-armed with confidence, poise, and expertise. You'll know how to read a table like a seasoned professional, anticipate needs before they're voiced, and turn even the most complex situations into opportunities for growth. This isn't just skill-building; it's life-changing.

Here, you'll master the art of impeccable service, from the subtleties of body language to the psychology of upselling. You'll learn the secrets behind flawless order management, the nuances of international dining etiquette, and how to transform challenges into moments of grace. Most importantly, you'll discover how to balance the technical and the personal, creating memorable experiences that leave a lasting impression on every guest you serve.

By the end of this course, you'll have more than knowledge-you'll have a mindset. A mindset of excellence, adaptability, and ambition. You'll walk away ready to command the room, connect with people from all walks of life, and open doors to opportunities you never imagined.

The restaurant floor isn't just a workplace; it's a gateway to growth, connection, and financial freedom. Are you ready to claim your place in this fast-paced, rewarding world? Join us and take the first step toward mastering the art of table service. Your future is waiting-let's make it unforgettable.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define key communication techniques used by waitstaff to enhance customer satisfaction in a restaurant setting.
  • Identify and describe at least three essential skills for effective waitstaff service and explain how each contributes to a positive dining experience.
  • Demonstrate an understanding of professional presentation by identifying appropriate grooming and attire standards in upscale dining establishments.
  • Describe the role of emotional intelligence and flexibility in maintaining service quality during stressful restaurant operations.
  • Define the key characteristics that differentiate fine dining, bistros/trattorias, and family-style eateries, including food quality, ambiance, and service style.
  • Identify the various roles and responsibilities of restaurant staff, including General Manager, Dining Room Manager, Servers, and Bussers, to ensure seamless restaurant operations.
  • Demonstrate the ability to identify key elements and techniques used in tableside service to enhance the dining experience.
  • Recognize and describe various table service styles and their cultural significance, such as American, English, French, and Russian service.
  • Demonstrate the ability to take and process orders accurately using both traditional methods and digital POS systems, ensuring clear communication and accurate order logging.
  • Identify effective strategies to maintain the appropriate temperature of food items during service, ensuring food safety and optimal dining experience for guests.
  • Define strategies for suggestive selling by demonstrating personalized recommendations that align with customer preferences to enhance satisfaction and increase sales.
  • Demonstrate mastery of the restaurant menu by describing the taste and presentation of various dishes, thereby aiding in upselling and creating a memorable dining experience.
  • Demonstrate the ability to adapt service techniques by tailoring dining experiences to individual guest preferences, ensuring a personalized and satisfying encounter.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1: So, You Want to be a Waitress? 10 points
Lesson 2: The Serving Staff 11 points
Lesson 3: Types of Service and Table Settings 12 points
Lesson 4 : Table Service 11 points
Lesson 5: Taking Orders 11 points
Lesson 6: Suggestions and Suggestive Selling 11 points
Lesson 7: Special Situations 12 points
Lesson 8: Other Duties 10 points
Lesson 9: Beverage Service 10 points
Lesson 10: Team Work 12 points
Lesson 11: Sanitation and Food Safety 11 points
The Final Exam 47 points