Course Description

Imagine this: you walk into the office every day with a sense of tranquility, your workspace a sanctuary where stress dissipates like steam from a calming cup of tea. You greet each challenge with unflinching calm, confident that no difficult colleague can rattle your ability to maintain a professional, composed demeanor. You become not just a participant but a leader in workplace culture, someone who radiates maturity and empathy. You're not merely surviving the rigors of professional dynamics; you are mastering the art of human interaction. Welcome to "How to Deal with Difficult Personalities"—your gateway to transforming the complex web of workplace relationships into a path toward personal and professional excellence.

In this course, you won't just learn to manage stress or handle conflict; you'll acquire the nuanced expertise needed for becoming a beacon of composure and effectiveness in every interaction. From the moment you enroll, you're embarking on a journey that will overhaul your perspective on difficult personalities. Every lesson is carefully crafted to equip you with the skills and insight needed to elegantly navigate challenges that once seemed insurmountable.

At the heart of this course is the understanding that difficult personalities are not obstacles but opportunities—opportunities to showcase your emotional intelligence and leadership potential. Lesson by lesson, you'll gain deeper insights into the art of conflict resolution. You will learn to decode the silent language of body cues, understanding the unsaid words that occur in every conversation. Imagine being able to walk into any room and not just hear what people are saying but truly understand what they mean—it's like unlocking a code that was previously inaccessible.

With each module, you will dissect real-world scenarios with surgical precision, gaining an invaluable toolkit to address issues ranging from workplace bullying to navigating the subtleties of gender discourse. You'll learn how to actively construct a work environment that not only resists the destabilizing influence of critics or slackers but thrives despite them. Picture yourself managing group dynamics with the skill of a seasoned diplomat, seeing through the noise to focus on what truly matters.

All of this is wrapped up in a supportive, motivational learning environment tailored to adult learners who are driven to succeed. You'll connect with peers who share your ambition, guided by instructors who do more than teach—they inspire, they challenge, and they cultivate a community of learners who aspire to greatness. This course is not just a step forward in your career; it's a leap into a future where you hold the keys to your own success and fulfillment.

You'll emerge from this course transformed—a rival to none and an ally to all. You'll break free from the chains of office politics and step into a world where you possess the confidence and skills to craft your destiny, immune to the negativity that once held you back. Professional advancement, personal growth, and the respect of your peers await you on the other side. No other course offers such a comprehensive, transformational experience that marries practical skills with profound personal growth.

Let's turn that typical workday of frustration and stress into one of empowerment and achievement. Are you ready to seize the opportunity to redefine what's possible in your career and personal development? Don't wait for change—become the catalyst that ignites it. Enroll today and start your journey toward becoming an unshakable pillar of your workplace. This is more than a course; it's the pivotal moment where you reshape your career narrative with enduring success. Secure your seat now, and watch as the difficult personalities of today become your success stories of tomorrow.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Demonstrate understanding of workplace rights by outlining three specific rights employees have and describing methods to protect these rights in the workplace.
  • Identify and describe at least three difficult personality types in the workplace and propose appropriate strategies for addressing each type.
  • Define the principles of effective conflict resolution in the workplace, such as remaining calm and listening actively during disagreements.
  • Demonstrate strategies to maintain composure and communicate respectfully with colleagues in challenging situations, ensuring constructive and professional interactions.
  • Demonstrate effective body language techniques, such as maintaining eye contact and proper posture, to enhance professional communication and command respect.
  • Recognize and interpret different forms of body language to assess non-verbal cues in workplace interactions.
  • Demonstrate effective strategies to confront and address workplace bullying incidents assertively.
  • Recognize and describe different types of workplace bullies and their behaviors.
  • Demonstrate strategies for addressing overly competitive colleagues to protect personal achievements and sustain productivity without escalating conflicts.
  • Recognize and differentiate between constructive and nonconstructive criticism to effectively manage emotional responses and maintain self-worth in the workplace.
  • Demonstrate effective strategies for addressing and resolving workplace issues caused by colleagues who are underperforming.
  • Recognize and apply techniques to identify and manage interactions with negative individuals in the workplace to maintain personal productivity and well-being.
  • Recognize the impact of office gossip on workplace morale and productivity by analyzing given scenarios.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1: Course Introduction 9 points
Lesson 2 Activity 1 points
Lesson 2: Basic Conflict Resolution 10 points
Lesson 3: Understanding Body Language 11 points
Lesson 4: Bullies 12 points
Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With Panache 11 points
Lesson 6 Activity 1 points
Lesson 6: Slackers and Energy Vampires 12 points
Lesson 7: Gossip Girls (and Guys) 12 points
Lesson 8 Activity 1 points
Lesson 8: Problematic Personalities 12 points
Lesson 9 Activity 1 points
Lesson 9: When Men and Women Collide: Gender Differences In The Workplace 9 points
Lesson 10: When The Bully Is Your Boss 10 points
Lesson 11 Activity 1 points
Lesson 11: Successful Collaboration 10 points
The Final Exam 54 points
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