Online Class: Become a General Secretary

In this General Secretary course, you will learn the foundational skills that all secretaries should have when they are sitting behind a desk.

$95.00
no certificate
- OR -
$120.00
with CEU Certificate*
Start Right Now!
$120.00 (with CEU Certificate)
Taking multiple courses? Save with our platinum program.
 
  • 16
    Lessons
  • 23
    Exams &
    Assignments
  • 3,701
    Students
    have taken this course
  • 8
    Hours
    average time
  • 0.8
    CEUs
 
 
 

Course Description

Unlocking the Potential of the Modern Secretary: From Basics to Brilliance

The term "secretary" might evoke a certain image, but in today's multifaceted corporate world, the roles and responsibilities of these essential team members have evolved profoundly. If you're not yet acquainted with the nuanced dynamics of today's administrative roles, this comprehensive course promises a transformative dive into the expansive realm of secretarial responsibilities.

Course Overview:

The Panorama of Administrative Roles: While some use 'secretary' as a catch-all term, the corporate sphere boasts a myriad of specialized administrative titles. Whether it's the General Secretary, Administrative Assistant, Executive Assistant, or Legal Secretary, each title carries its distinct responsibilities and caters to specific industry needs. This course demystifies these roles, offering keen insights into their intricacies.

The Quintessential General Secretary: A General Secretary is not just a gatekeeper but a linchpin in the smooth functioning of an organization. From facilitating valuable interactions with clients to meticulously handling the smallest of office details, they embody the very essence of effective organization. We shed light on how their multifarious roles can create ripples of efficiency throughout an organization.

Emerging Opportunities & Career Progression: The journey of a General Secretary is filled with opportunities for growth. Whether transitioning into an Office Manager, spearheading a team, or adopting specialized roles, the sky's the limit. We'll walk you through the potential avenues of progression, emphasizing that starting as a secretary can be a strategic move toward climbing the corporate ladder.

Course Modules:

  1. The Essence of a General Secretary: Dive deep into the core responsibilities and the pivotal role they play in an organization.
  2. Secretarial Spectrum: Explore the myriad of administrative roles, their distinctions, and overlaps.
  3. Reception Mastery: Perfect the art of handling phones and visitors.
  4. Ace at Scheduling: Manage calendars with finesse.
  5. Travel Arrangements Demystified: Plan and execute flawless travel itineraries.
  6. Word Processing Wonders: Enhance documentation skills.
  7. File System Management: Organize, retrieve, and maintain documents seamlessly.
  8. Spreadsheets Simplified: Navigate data with ease.
  9. Crafting Correspondence: Communicate effectively through written mediums.
  10. Dictation Dynamics: Transcribe with accuracy.
  11. Mastering Office Equipment: From basic to advanced, know your tools.
  12. Effective Communication Skills: Harness the power of verbal and non-verbal cues.
  13. Time Management Triumphs: Boost productivity and manage time effectively.
  14. Handling Difficult Situations: Navigate challenges with tact and diplomacy.
  15. Training vs. Experience Debate: Discover what holds more weight in the corporate realm.

In this age where roles are continually evolving, understanding the significance and potential of the modern secretary is paramount. Through this course, we aim to not just inform but inspire, illustrating that the journey of a secretary is one of limitless potential and profound impact. Join us and redefine what it means to be a 'secretary' in today's world.

 

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.29 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(4,931 votes)

Lesson 1: What a General Secretary Is

11 Points
For the person who is unsure about the idea of a general secretary, you may find it easier to learn what the different kinds of administrative positions are, so you can appreciate the differences.
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1: What a General Secretary Is

Lesson 2: Types of Secretaries

11 Points
The type of secretary is more than just a title at many organizations. Often, it is also a way to differentiate who you are and what you can do for a person who walks into the door of the office.
  • Lesson 2 Video
  • Lesson discussions: Secretaries
  • Complete: Lesson 2 Assignment
  • Assessment: Lesson 2: Types of Secretaries

Lesson 3: Reception: Phones and Visitors

10 Points
Unfortunately, we have all had an experience in a reception area at an organization that made us feel less than welcome.
  • Lesson 3 Video
  • Assessment: Lesson 3: Reception - phones/visitors

Lesson 4 : Scheduling

10 Points
As the general secretary, one of the biggest tasks you will need to complete is the office schedule. Additional lesson topics: Items and issues to Know
  • Lesson 4 Video
  • Assessment: Lesson 4 : Scheduling

Lesson 5: Travel Arrangements

10 Points
One of the most time-consuming things that a person may need to handle as a professional is a trip.
  • Lesson 5 Video
  • Assessment: Lesson 5: Travel Arrangements

Lesson 6 : Word Processing

10 Points
It is hard to make it through any day of work without having to access some form of word processing.
  • Lesson 6 Video
  • Assessment: Lesson 6 : Word Processing

Lesson 7 : File System Management

12 Points
During the course of being a general secretary, you will begin to have files that need to be managed in some way.
  • Lesson 7 Video
  • Lesson discussions: Filing Systems
  • Complete: Lesson 7 Assignment
  • Assessment: Lesson 7 : File System Management

Lesson 8 : Spreadsheets

9 Points
A general secretary will have a lot of information on his or her desk at any given time.
  • Lesson 8 Video
  • Assessment: Lesson 8 : Spreadsheets

Lesson 9 : Correspondence

12 Points
Communicating with others as a secretary moves beyond simply answering telephones and greeting visitors that come in the door.
  • Lesson 9 Video
  • Complete: Lesson 9 Assignments
  • Assessment: Lesson 9 : Correspondence

Lesson 10 : Dictation

10 Points
For many, the idea of a secretary might include the idea of someone taking down notes as a boss or other management person talks.
  • Lesson 10 Video
  • Assessment: Lesson 10 : Dictation

Lesson 11 : Office Equipment

12 Points
When working in a secretarial role, you will need to utilize office equipment in order to complete your tasks.
  • Lesson 11 Video
  • Complete: Lesson 11 Assignment
  • Assessment: Lesson 11 : Office Equipment

Lesson 12 : Effective Communication Skills

10 Points
As a secretary, one of your key roles is to communication information. No matter what you are trying to do, you need to remember that this, above all else, is what will help you succeed.
  • Lesson 12 Video
  • Assessment: Lesson 12 : Effective Communication Skills

Lesson 13 : Time Management

10 Points
One of the things you will notice as a general secretary is that you have days that seem to be packed with duties, while other days you don't have as much to do.
  • Lesson 13 Video
  • Lesson discussions: Time Management
  • Assessment: Lesson 13 : Time Management

Lesson 14: Handling Difficult Situations

12 Points
Because you are on the front lines as a secretary, it is helpful to have a primer on how to handle difficult situations.
  • Lesson 14 Video
  • Complete: Lesson 14 Assignment
  • Assessment: Lesson 14 : Handling Difficult Situations

Lesson 15 : Better to Have Training or Experience?

8 Points
As you have moved through this course, you have learned more about how to become a better secretary.
  • Lesson 15 Video
  • Assessment: Lesson 15 : Better to Have Training or Experience?

Conclusion and Citations

74 Points
Learning the basic skills of being a secretary helps put you ahead of the rest of the applicants in the job market.
  • Lesson 16 Video
  • Lesson discussions: Let us know what you think of this course; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
  • Complete: Lesson 16 Assignment
  • Assessment: The Final Exam
231
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what a general secretary is, what types of secretaries there are, and what the job role entails
  • Summarize reception techniques.
  • Describe scheduling techniques.
  • Summarize the process of making travel arrangements.
  • Demonstrate word processing tecnhniques.
  • Describe how to create, manage, and maintain file system management.
  • Demonstrate spreadsheet knowledge and use in the role of a secretary.
  • Summarize correspondence and dictation requirements of a secretary.
  • Summarize office equipment a secretary will need to be familiar with.
  • Summarize effective communication and time management skills to be an effective secretary.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Become a General Secretary
Course Number: 8900092
Lessons Rating: 4.29 / 5 Stars (4,931 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is available online in all U.S. states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It’s also offered in English-speaking countries, including the UK, Canada, Australia, and New Zealand.
Last Updated: July 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
$95
for 6 months
 
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
$120
for 6 months
 
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
ALL COURSES
Certificates & CEUs
$189
per year
 
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 600+
Platinum 2 Years
ALL COURSES
Certificates & CEUs
$299
for 2 years
You save $79.00!
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 24 Months
No. of courses 600+
 

Student Testimonials

  • "The course was presented very well and complete, the instructor was very positive with her prompt feedback." -- Debbie B.
  • "i am very pleased with this course and it was very helpful for me, thank you." -- Natalia S.
  • "The instructor was great!" -- Candice P.
  • "I liked all of it." -- Sara A.
  • "Assignments were challenging and not boring." -- Janet W.
  • "Pointers on how to receive and greet customers in person and on the phone were among the most useful parts of this course for me." -- Lianna S.
  • "Very easy instructions!" -- Linda W.

Related Courses