Online Class: Restaurant Management Mastery

Restaurant managers learn, apply and continually improve myriad business skills adaptable to scores of other industries. Sales, marketing, human resources, customer service, shipping and receiving, maintenance, food & beverage preparation and accounting.

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$120.00
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$120.00 (with CEU Certificate)
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  • 11
    Lessons
  • 13
    Exams &
    Assignments
  • 1,652
    Students
    have taken this course
  • 8
    Hours
    average time
  • 0.8
    CEUs
 
 
 

Course Description

Unlock Your Future in Restaurant Management: Where Opportunity Meets Transformation

Are you ready to step into a career that combines leadership, creativity, and real-world impact? Restaurant management is more than a job-it's a dynamic, fast-paced journey that will challenge you, inspire you, and set you on a path to success. The skills you'll gain in this field aren't just for one industry-they're the building blocks of a versatile career. And this course? It's your gateway to mastering them.

Imagine this: You're at the helm of a thriving restaurant, where every day brings a new challenge and a new triumph. You're not just managing operations-you're orchestrating an experience. From overseeing a seamless dinner service to leading your team through complex problem-solving, every moment is an opportunity to grow as a leader. The rewards? A career that pays well above average, with salaries starting at $45K-$60K and often skyrocketing higher, plus bonuses, benefits, and the chance to work with incredible people-your team, your guests, and even the occasional celebrity.

But it doesn't stop there. Restaurant management equips you with skills that go far beyond the kitchen or dining room. You'll master the art of sales and marketing, navigate the nuances of HR and team dynamics, fine-tune customer service strategies, and even dabble in logistics, accounting, and maintenance. In short, you'll have a hand in every aspect of running a successful business. And these are skills that transfer seamlessly into industries from retail to hospitality to entrepreneurship.

This isn't just another course. It's a transformation. Whether you're looking to break into management for the first time or refine your existing skills, this program offers unmatched value. You'll gain actionable insights, practical strategies, and the confidence to lead with authority. This is your chance to step into a role that blends creativity and structure, challenges and rewards, ambition and purpose.

And yes, there's the glamour-those unforgettable moments when you're shaking hands with a celebrity or seeing your team thrive under your leadership. But the real magic? It's in the legacy you'll build as a manager, mentor, and innovator.

Your future starts here. Are you ready to take the first step? Enroll today and become the leader you've always known you could be. The restaurant world is waiting for you-and so is your next great success story.

Course Motivation

In the fast-paced and ever-evolving world of dining, exceptional restaurant managers are the driving force behind seamless operations, outstanding guest experiences, and thriving businesses. Offering salaries well above the national average-ranging from $45K to $70K depending on experience-along with generous benefits, bonuses, and rapid career growth, this profession is as rewarding as it is dynamic.

But the rewards extend far beyond financial perks. Restaurant management is a vibrant, multifaceted career where no two days are the same. Picture yourself crafting marketing strategies to boost business, collaborating with suppliers to secure the freshest ingredients, overseeing operations, mentoring your team, and delivering exceptional customer service. From mastering the financial side of the business to handling guest relations and building cohesive teams, you'll truly have a hand in every aspect of success.

This course is your ultimate guide to mastering these skills. It's not just about learning the fundamentals-it's about becoming a leader who can inspire teams, delight customers, and transform challenges into opportunities. You'll gain actionable insights into everything from optimizing food and beverage costs to delivering world-class customer service, navigating legal considerations, and driving revenue growth.

If you're passionate about the culinary world and dream of leading from the front, this course is designed for you. Join us and build a career that combines creativity, leadership, and lasting impact. The future of restaurant management awaits-enroll today and take your first step toward success. 

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.46 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,846 votes)

Lesson 1: Overview of the House

9 Points
Within the hospitality industry, restaurant staff members refer to their workplaces as "The House."
  • Lesson 1 Video
  • Lesson discussions: Job Placement; Reasons for Taking this Course
  • Complete Assignment: Why this Course?
  • Assessment: Lesson One: Overview of the House

Lesson 2: Goals, Safety, and Profits

9 Points
As a restaurant manager, you will have many goals beyond the personal.
  • Lesson 2 Video
  • Lesson discussions: Safety Rules
  • Assessment: Lesson Two: Goals, Safety and Profits

Lesson 3: Customer Service Essentials

8 Points
Customer service, and the retention of customers, will always be paramount for the success of any restaurant business. Statistics reveal that if a diner has a positive experience in a restaurant, they will tell three friends about it.
  • Lesson 3 Video
  • Assessment: Lesson Three: Customer Service Essentials

Lesson 4: Guest Recovery and Problematic Guests

10 Points
Good waiters will do everything they can to ensure a guest's satisfaction. On the off chance they're unable to satisfy a guest, you the manager, will have to step in. This is where guest service becomes guest recovery.
  • Lesson 4 Video
  • Lesson discussions: Dealing
  • Assessment: Lesson Four: Guest Recovery and Problematic Guests

Lesson 5: Hiring and Team-Building

10 Points
Your effectiveness as a manager is directly related to your ability to relate to people, and the quality of your interactions with your staff.
  • Lesson 5 Video
  • Assessment: Lesson Five: Hiring and Team-building

Lesson 6: Training

10 Points
The training period of your employees should be thorough enough to cover the following areas: Rules and regulations, leadership structure throughout the restaurant (chain of command), and safety regulations, and others.
  • Lesson 6 Video
  • Assessment: Lesson Six : Training

Lesson 7: Scheduling

10 Points
Understaffing leads to overworked employees, poor service, and staff members cutting corners to accomplish their tasks -- potentially causing food safety issues, accidents and equipment damage.
  • Lesson 7 Video
  • Assessment: Lesson Seven: Scheduling

Lesson 8: Supervision, Counseling, and Discipline

9 Points
Beyond interviewing and scheduling, the bulk of managerial work is in supervision. Excellence in supervision means achieving positive results through people.
  • Lesson 8 Video
  • Assessment: Lesson Eight: Supervision, Counseling And Discipline

Lesson 9: Controlling Food and Beverage Costs

10 Points
As a manager, you may not have much direct involvement with the food products that go into the kitchen, but items used for the Front of the House are almost always that manager's direct responsibility.
  • Lesson 9 Video
  • Assessment: Lesson Nine: Controlling Food And Beverage Costs

Lesson 10: Maximizing Revenue

10 Points
You might actually enjoy periods of time when business is slow in your restaurant; the workday is less stressful, you have fewer guests to take care of, and you get to go home early.
  • Lesson 10 Video
  • Assessment: Lesson Ten: Maximizing Revenue

Lesson 11: Sanitation, Liability, and Legal Considerations

550 Points
Restaurants, like any other business, are unfortunately often targets of lawsuits, and their managers must be the first line of defense. Your restaurant or employees can, in some cases, be liable for any injuries or illnesses received by guests.
  • Lesson 11 Video
  • Lesson discussions: End of Course Poll; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson Eleven: Sanitation, Liability And Legal Considerations
  • Assessment: The Final Exam
645
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Summarize the components of the restaurant business.
  • Summarize goals, safety and profits.
  • Describe customer service essentials.
  • Summarize guest recovery and problematic guests.
  • Describe hiring and team-building.
  • Summarize training.
  • Summarize scheduling.
  • Describe supervision, counseling and discipline.
  • Describe controlling food and beverage costs.
  • Summarize maximizing revenue.
  • Summarize sanitation, liability and legal considerations.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Restaurant Management Mastery
Course Number: 7550157
Lessons Rating: 4.46 / 5 Stars (1,846 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Available across all 50 U.S. states, this course includes key regions such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also open in major English-speaking countries, including Australia, Canada, the UK, and Ireland.
Last Updated: March 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I was very interested in the course and the instructor was excellent." -- Jerry L.
  • "All the lessons were helpful to me. Thank you for sharing your intelligence." -- Antonia B.
  • "It was informative. It was all good. " -- Robert I N.
  • "Instructor is helpful and responsive. I liked his style. Thanks." -- Pratibha V.
  • "Every lesson helped me but lessons 5-11 were the things I needed the most." -- Danielle S.
  • "The lessons were very direct and specific with the information. Very easy to work with, constructive and helpful in all areas." -- Marco S.