Online Class: Conflict Resolution and Negotiation Tactics

Step into a transformative journey with our Conflict Resolution and Negotiation Tactics course, an unparalleled and essential experience designed to elevate your personal and professional life. In a world where discord and disagreement can become formidable obstacles, the ability to navigate conflicts effectively is no longer just a desirable skill—it's an indispensable asset

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$120.00 (with CEU Certificate)
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  • 15
    Lessons
  • 16
    Exams &
    Assignments
  • 7
    Hours
    average time
  • 0.7
    CEUs
 
 
 

Course Description

Step into a transformative journey with our Conflict Resolution and Negotiation Tactics course, an unparalleled and essential experience designed to elevate your personal and professional life. In a world where discord and disagreement can become formidable obstacles, the ability to navigate conflicts effectively is no longer just a desirable skill-it's an indispensable asset.

Imagine a life where you possess the wisdom to turn every disagreement into a cooperative dialogue and where every conflict is an opportunity for growth and understanding. This isn't some far-off dream-it's a reality you can achieve through this course. Whether you are a professional seeking to enhance your leadership capabilities or an individual keen on improving personal relationships, this course will equip you with the tools to rewrite the narrative around conflict.

Our approach transcends traditional methods by weaving together the profound insights of emotional intelligence and the art of communication. You'll embark on a deep dive into the human psyche, unraveling the complexities of internal conflicts and cognitive dissonance. This exploration will unlock the doors to profound personal insights, enabling you to understand not only your motivations but those of others around you. This understanding empowers you to approach conflicts not as threats, but as opportunities to build more meaningful connections.

As you explore the dynamics of conflict with us, you will learn how to employ empathy and active listening to foster environments of trust and mutual respect. These skills are not just tactics; they are transformative tools that reshape the way you interact with the world. With these, Alex and Jamie do not simply resolve disagreements; they forge stronger, deeper relationships, turning every challenge into a chance for personal and collective victory.

The course uniquely prepares you for today's digital landscape by addressing the nuances of digital communication. In a world increasingly dominated by virtual interactions, learn to bridge cultural divides and misunderstandings, ensuring cohesive, productive teams and interactions, no matter where you are globally positioned.

Our exploration doesn't end with personal transformation; it extends to the professional arena where power dynamics often complicate relationships. We focus on navigating these intricate power structures, enabling you to leverage your understanding for innovation and collaborative success. Think of yourself not just as a participant in an organization, but as an influential leader driving change and fostering an environment of synergy and efficiency.

We recognize that culture plays a pivotal role in how we communicate. This course offers you a deep understanding of cultural norms and values, allowing you to appreciate and anticipate global perspectives. You'll gain the insights needed to preemptively navigate potential conflicts, making you a more effective communicator across any cultural divide.

Moreover, we shine a light on the invisible biases that lurk within us all, subtly altering judgments and interactions. By honing your ability to identify and overcome these biases, you're positioned to create fairer, more balanced negotiations and interactions.

Join us in this course and you're not just enrolling in another online module; you are investing in a comprehensive, life-changing experience. Let us guide you to master the art of negotiation-from achieving win-win situations to mastering mindfulness and emotional control, you'll emerge not just as a participant, but as a proactive agent of change.

This is more than just learning; it's a commitment to yourself and your future. The insights you gain here today will support you well into tomorrow, shaping every negotiation and resolution you encounter. Don't just think of what you gain-consider what you will become. With the Conflict Resolution and Negotiation Tactics course, you step confidently into a future where your potential for effective leadership and personal growth knows no bounds. Seize this opportunity, and redefine your approach to conflict today.

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Lesson 1. The Dynamics of Conflict: Diverse Types and Effective Strategies

Conflict, stemming from disagreements over wants, goals, or principles, can be seen in various forms across personal and organizational spheres. By embracing strategies such as collaboration and emotional intelligence, one can transform conflicts into constructive opportunities. 15 Total Points
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: Introduce Yourself
  • Assessment: Lesson 1 Review Exam

Lesson 2. Conflict Communication: Navigating Barriers to Achieve Understanding

Assertive communication, balancing respect and clarity, transforms challenging conversations into arenas for mutual benefit. By employing techniques like 'I' statements and active listening, conflicts can metamorphose into collaborative dialogues driving collective progress. 20 Total Points
  • Assessment: Lesson 2 Review Exam

Lesson 3. Harnessing Emotional Intelligence for Conflict Management

Understanding internal conflict, rooted in personal values and cognitive dissonance, is key to effective conflict resolution, requiring a deep dive into the psychological tug-of-war between competing desires, beliefs, or values. By exploring these intricate dynamics, individuals gain insights into human behavior, enhancing their ability to navigate negotiations appropriately. 20 Total Points
  • Assessment: Lesson 3 Review Exam

Lesson 4. Resolution Beyond Conflict: Understanding Mediation's Transformative Power

Mediation positively impacts societal interactions by teaching collaborative dispute resolution skills and reducing reliance on adversarial legal systems. As students and community members engage in mediation, they promote a culture of cooperative communication, enhancing social harmony and understanding. 20 Total Points
  • Assessment: Lesson 4 Review Exam

Lesson 5. Mastering Negotiation Through Empathy and Active Listening

Interest-Based Negotiation (IBN) steers negotiations away from adversarial positions towards understanding underlying interests, fostering empathetic and cooperative problem-solving. This approach not only increases the likelihood of mutually beneficial outcomes but also builds lasting relationships founded on trust and respect. 20 Total Points
  • Assessment: Lesson 5 Review Exam

Lesson 6. Exploring the Roots of Emotional Reactions: Navigating Triggers in Conflict Situations

Through empathy and active listening, Alex and Jamie resolve disagreements by valuing each other's perspectives, fostering a collaborative environment. These techniques build trust and mutual respect while allowing individuals to turn conflicts into opportunities for deeper understanding. 8 Total Points
  • Assessment: Lesson 6 Review Exam

Lesson 7. Navigating Global Conflicts: The Role of Cultural Norms and Values

Cultural norms are hidden forces governing societal interactions, influencing communication, problem-solving, and perceptions of time, which vary significantly between cultures. Appreciating these norms can forestall conflicts and frustrations, allowing for smoother negotiations across cultural divides. 20 Total Points
  • Assessment: Lesson 7 Review Exam

Lesson 8. Breaking Down Digital Disputes: A Guide

The digital nature of virtual teams often leads to breakdowns in communication due to lack of non-verbal cues and diverse cultural interpretations, increasing the potential for conflicts. Proactively addressing these by incorporating flexible communication strategies and cultural sensitivity training fosters a more trusting and harmonious team dynamic. 17 Total Points
  • Assessment: Lesson 8 Review Exam

Lesson 9. Listening Actively for Better Negotiation Outcomes

Through active listening, speakers not only feel heard but valued, fostering an environment ripe for collaboration and mutual respect. By mastering this approach, individuals can transform contentious interactions into constructive dialogues that promote growth and connection. 20 Total Points
  • Assessment: Lesson 9 Review Exam

Lesson 10. Influence and Authority: Navigating Power in Corporate Life

Redistributing power through cross-departmental teams fosters synergy and efficiency by balancing influence and promoting dynamic idea sharing. Leaders can leverage power to drive innovation, setting the stage for collaborative success across the organization. 10 Total Points
  • Assessment: Lesson 10 Review Exam

Lesson 11. The Art of Win-Win: Transforming Conflict through Collaboration

Win-win negotiation emphasizes collaborative problem-solving, ensuring all parties achieve their goals while fostering mutual respect and trust. By focusing on shared interests rather than rigid positions, negotiators can create more sustainable and satisfying agreements. 10 Total Points
  • Assessment: Lesson 11 Review Exam

Lesson 12. Mindfulness and Emotional Control in Conflict Resolution

Choosing calm and rational strategies over automatic fight-or-flight reactions can turn potential conflicts into opportunities for cooperation. Through empathy and active listening, parties can engage in meaningful dialogue, easing tensions and fostering mutual respect. 10 Total Points
  • Assessment: Lesson 12 Review Exam

Lesson 13. Navigating Cultural Sensitivity in Negotiation Ethics

Embracing integrity and fairness in negotiation fosters trust, leading to long-lasting partnerships and successful outcomes. These principles not only improve the negotiation process but also contribute towards achieving broader societal and organizational goals. 19 Total Points
  • Assessment: Lesson 13 Review Exam

Lesson 14. Confronting the Invisible: Identifying and Overcoming Personal Bias in Negotiation

Personal biases are ingrained psychological tendencies influencing our judgments and interactions, potentially leading to skewed negotiation outcomes. Overcoming these biases through mindfulness, diverse teams, and structured decision-making can lead to more balanced and effective conflict resolutions. 17 Total Points
  • Assessment: Lesson 14 Review Exam

Lesson 15. The Art of Effective Communication in Diverse Teams

In cross-functional settings, conflicts are inevitable but can be constructive when approached with a mindset that embraces diversity and collaboration. By employing tools and practices that foster open communication and harness the team's collective strengths, conflicts are transformed into catalysts for shared success and sustained performance. 10 Total Points
  • Lesson discussions: End of Course Poll; Course Comments
  • Assessment: Lesson 15 Review Exam
236
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define the different types of conflict, such as intrapersonal, interpersonal, intragroup, and intergroup, and explain their potential for growth and innovation.
  • Demonstrate effective conflict resolution strategies, such as active listening and collaborative problem-solving, that transform conflict into opportunities for collective advancement.
  • Identify the impact of different types of conflicts on personal and organizational growth through analysis of real-world examples.
  • Define and describe strategies to overcome emotional, language, and perceptual barriers in conflict communication.
  • Identify and apply active listening and empathy techniques to effectively resolve conflicts and facilitate dialogue.
  • Demonstrate effective communication techniques to resolve misunderstandings and promote inclusive dialogue in diverse teams.
  • Demonstrate effective communication skills by employing active listening and cultural sensitivity to bridge misunderstandings during interpersonal and organizational interactions.
  • Recognize and describe the impact of cognitive dissonance on personal decision-making and interpersonal relationships.
  • Recognize indicators of cognitive dissonance in conflict scenarios and apply emotional intelligence strategies to resolve internal conflicts effectively.
  • Describe the ways in which mediation has been successfully applied across various disciplines, such as education, international diplomacy, and healthcare, and analyze their impacts on conflict resolution.
  • Identify and examine the key roles and skills of a mediator in facilitating effective communication and resolution among conflicting parties while ensuring emotional and cultural sensitivities are respected.
  • Demonstrate the use of mindfulness and visualization techniques to manage emotional reactions during conflict situations.
  • Identify personal emotional triggers in conflict situations and describe how past experiences contribute to these triggers.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Conflict Resolution and Negotiation Tactics
Course Number: 57700310
Languages: English - United States, Canada and other English speaking countries
Availability: Enroll in this course from any U.S. state, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also accessible to learners in English-speaking countries such as the UK, Canada, Ireland, Australia, and South Africa.
Last Updated: January 2025
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Curriculum-Based, Online Class
Instructional Method: Self-Paced, Asynchronous
Assessment Method: End of lesson review exams and course final exam
Course Fee: $120.00 U.S. dollars

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