Course Description

In an era where global collaboration and instant communication dominate the business world, the ability to convey one's ideas and intentions clearly and professionally becomes a non-negotiable asset. After all, in a realm where your written word often makes the first impression long before you do, who would willingly risk their professional stature due to poor writing? The stakes are even higher when you consider the potential of jeopardizing your company's credibility with less than impeccable communications to customers and stakeholders.

Introducing our comprehensive course on business communication, meticulously designed to transform your written communications from ordinary to exceptional. Delve into the intricacies of professional writing, from the foundational rules of grammar to the subtleties of tone and nuance.

For instance, have you ever paused, pondering whether 'affect' or 'effect' is suitable for a particular sentence? Or stumbled over the distinctions between 'except' and 'accept'? Such common dilemmas, though seemingly trivial, can significantly impact the perceived quality of your writing. Through detailed examples and thorough explanations, we'll navigate these linguistic intricacies, ensuring you not only learn but master them.

Our course doesn't just equip you with the knowledge; it offers an insight into the psyche of your readers. Understanding your audience is paramount; recognizing their expectations, preferences, and reservations enables you to craft messages that resonate and elicit desired responses.

Dive into a detailed curriculum, structured to provide holistic training:

  • Lesson 1: The High Cost of Poor Writing: Realizing its Impact on Business.
  • Lesson 2: Foundations of Business Writing: Setting the Stage for Excellence.
  • Lesson 3: Crafting Messages with the Reader in Mind: Building Accessibility and Relevance.
  • Lesson 4: The Pillars of Grammar: Spelling and Punctuation.
  • Lesson 5: Striking the Right Chord: Determining and Maintaining Tone.
  • Lesson 6: Navigating the Minefield: Avoiding Discriminatory Language.
  • Lessons 7-9: Writing with Purpose: Specialized Business Communications from Letters to Memos.
  • Lessons 10-12: The Digital Age Correspondence: Crafting Perfect Emails with Etiquette.
  • Lessons 13 & 14: Making First Impressions Count: Resumes and Application Letters.
  • Lesson 15: The Final Touch: Proofreading and Editing Techniques.
  • Lessons 16-18: Principles and Advanced Concepts: A Deep Dive into Writing Rules and Punctuation.
  • Lesson 19: Beyond the Course: Additional Writing Resources.

Ideal for a diverse audience, from budding professionals like assistants and secretaries to seasoned veterans like executives and senior managers, this course promises a significant enhancement in your communication skills, irrespective of your current proficiency level.

To sum it up, as professionals, we owe it to ourselves and our organizations to communicate with precision, clarity, and elegance. Our course stands as a testament to the idea that the art of effective business communication, while intricate, can be mastered with the right guidance. Join us on this enlightening journey, and watch as every word you pen thereafter carries the weight and grace of a seasoned professional.

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Identify and apply the Seven Cs of Business Communication to enhance clarity, conciseness, and correctness in corporate documents and correspondence.
  • Recognize the impact of poor business writing on professional relationships and project outcomes by analyzing scenarios that highlight common pitfalls.
  • Demonstrate structured and persuasive writing techniques to craft clear, actionable business messages that motivate desired outcomes.
  • Identify the target audience and tailor business communication to effectively address their specific needs and preferences.
  • Define the purpose and structure of a business document to ensure clarity and reader engagement.
  • Organize business document content using visual elements and structured layouts for enhanced comprehension and reader retention.
  • Demonstrate effective proofreading strategies by manually identifying and correcting common spelling and punctuation errors in a business communication document.
  • Identify and apply appropriate punctuation rules, including the use of commas, colons, semicolons, and dashes, to enhance the clarity and coherence of written business communications.
  • Demonstrate the ability to analyze different business communication scenarios and select the appropriate tone based on the purpose and audience
  • Describe strategies for crafting messages with positive and empathetic tone, ready to motivate and engage recipients in professional settings
  • Demonstrate the ability to identify and replace culturally insensitive terms with respectful alternatives, enhancing the inclusivity of business communications.
  • Recognize instances of gender-biased language and reformulate them into gender-neutral equivalents within given business communication scenarios.
  • Recognize diverse types of business letters and explain their specific purposes, ensuring alignment with professional standards and expectations.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
Lesson 1 Assignment: Introduce Yourself 1 points
Lesson 1 Quiz 7 points
Lesson 2 Activity 1 points
Lesson 2 Quiz 8 points
Lesson 3 Quiz 8 points
Lesson 4 Quiz 9 points
Lesson 4 Exam: Verbs 10 points
Lesson 4 Exam: Spelling 20 points
Lesson 4 Exam: Periods 20 points
Lesson 4 Exam: Punctuation 1 15 points
Lesson 4 Exam: Punctuation 2 20 points
Lesson 5 Quiz 8 points
Lesson 6 Quiz 7 points
Assignment 7-1: Sympathy Letter 25 points
Lesson 7 Quiz 9 points
Lesson 8: Practice Exercise 25 points
Lesson 8 Exam 9 points
Lesson 9 Exam 10 points
Lesson 10 Exam 10 points
Lesson 11 Assignment 20 points
Assignment 11-1: Meeting Email 25 points
Lesson 11 Quiz 10 points
Lesson 11 Exam Addition 10 points
Lesson 12 Assignment: Email Writing 25 points
Lesson 12 Exam 10 points
Lesson 13 Exam 10 points
Lesson 14 Exam 8 points
Lesson 15 Exam 11 points
Lesson 16 Exam 10 points
Lesson 17 Exam 10 points
Lesson 18 Exam 10 points
Lesson 19 Exam 10 points
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