Customer Service Courses
Quality customer service is always expected yet seldom delivered. These online customer service classes will help you and your business learn innovative ways to deliver great customer service and resolve customer disputes with ease and grace.
Quality customer service is always expected yet seldom delivered. These online customer service classes will help you and your business learn innovative ways to deliver great customer service and resolve customer disputes with ease and grace. Providing great customer service requires the right training and tools in order to retain existing customers and attract new prospects.
Customer Service Courses
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Customer Relationship Management
Elevate your customer service expertise with this course that transforms your understanding into practical, impactful skills, shaping every interaction into a moment of excellence. Dive deep into the psychology of customer expectations and emerge as an empathetic leader prepared for the fast-evolving future of customer interactions. 0.9 CEUs + More Info -
Telephone Skills and Quality Customer Service
This course empowers individuals with the skills to elevate telephone customer service through active listening and emotional intelligence, ensuring every call results in a satisfied customer. It's designed for professionals across various fields who want to enhance their communication abilities and stand out in their careers. 1.2 CEUs + More Info -
Call Center Customer Service
Master the art of call center excellence with our course, focusing on honing communication skills, problem-solving, and customer loyalty enhancement across diverse backgrounds. Navigate real-world scenarios with insights into cutting-edge tools and self-care strategies, becoming a beacon of customer-centric service. 0.6 CEUs + More Info -
How to Run an Effective Help Desk
This course reveals how an optimized Help Desk can be transformed into a strategic asset that enhances productivity and customer loyalty, aligning smoothly with your business objectives. By exploring service prioritization, outsourcing strategies, and performance metrics, participants will learn how to draft an effective blueprint for Help Desk success. 0.6 CEUs + More Info -
Call Center Management
Discover how mastering call center operations can transform customer interactions into long-lasting relationships, setting businesses apart in today's competitive market. This course provides a deep dive into building customer-centric call centers that enhance satisfaction and contribute to sustainable growth. 0.6 CEUs + More Info
Why UniversalClass?
UniversalClass.com offers thousands of hours of online continuing education training! Here's a few reasons why lifelong learners prefer Universal Class continuing education courses:
- Accredited by IACET - Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET)
- Verify your CEUs and Contact Hours via unique certificate serial number on our service (great for employers)
- Earn a Certificate of Course Completion documenting your CEUs and Contact Hours
- Supportive Instructors!
- Easy to use! Our online courses are the easiest and most fun courses available anywhere
- Self paced! Go at your own pace. You do not need to be online at a specific date or time
- Start right now! You can start the class right now by clicking on the button 'Join this Course'
- High quality courses! Since 1999, Universal Class™ has provided high quality continuing education training to over 1,000,000 satisfied students
- Extremely affordable! Pay one time for a course and you have 6 months to finish it. Or pay $189.00 for a yearly subscription and take any course you want, as many courses as you want (over 500 to choose from)
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