Online Class: Advanced Communication Skills for the Workplace

Imagine a world where every conversation you have at work is like striking the perfect chord in a harmonious symphony, where your words resonate, influence, and inspire. Welcome to 'Advanced Communication Skills for the Workplace,' the course that doesn't just promise to teach you how to communicate but to transform you into a communication maestro

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$120.00 (with CEU Certificate)
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  • 15
    Lessons
  • 16
    Exams &
    Assignments
  • 5
    Hours
    average time
  • 0.5
    CEUs
 
 
 

Course Description

Imagine a world where every conversation you have at work is like striking the perfect chord in a harmonious symphony, where your words resonate, influence, and inspire. Welcome to "Advanced Communication Skills for the Workplace," the course that doesn't just promise to teach you how to communicate but to transform you into a communication maestro.

In today's fast-paced, ever-evolving professional landscape, the ability to communicate effectively is not merely a skill--it's the very cornerstone of success, the secret ingredient that propels careers forward, builds lasting professional relationships, and creates leaders. In this course, you will embark on a transformative journey that will forever alter the way you speak, listen, and connect with the world around you.

From the moment you start this course, you will be immersed in a rich tapestry of communication techniques and strategies that are essential for the modern professional. You'll discover the powerful language of nonverbal cues, those often overlooked signals that speak volumes without uttering a sound. Imagine walking into any meeting, armed with the ability to read and project these cues, subtly influencing every interaction to your advantage.

But true communication is not just about articulation; it's about connection. That's why we dive deep into the art of active listening. In an environment where everyone's talking, become the person who genuinely listens, who makes others feel heard and valued. This rare skill not only enhances your relationships but distinguishes you as a true leader.

In our increasingly globalized workplaces, cultural sensitivity and inclusivity are no longer optional; they're integral. Gain a nuanced understanding of diverse perspectives and learn to communicate in a way that is both respectful and effective, ensuring that every voice is heard and valued.

Elevate your interactions by developing your emotional intelligence. Recognize and manage emotions--both your own and others'--with finesse, allowing you to navigate even the most challenging conversations with grace and poise.

One of the hallmarks of this course is its focus on the art of persuasion. We delve into the subtle yet powerful tactics of influence, empowering you to sway opinions, drive consensus, and make your ideas unstoppable forces of nature within your organization.

Overcome common communication barriers in diverse teams with strategies tailored to foster collaboration and unity, even in the face of conflict or misunderstanding. You'll learn to transform critiques into opportunities for growth with the skill of giving and receiving constructive feedback, a crucial aspect of professional development.

You'll also master advanced presentation skills that will leave a lasting impact on any audience. Stand out with compelling delivery, captivating visuals, and a confident presence that commands attention and paves the way for your ideas.

When crisis hits, navigate the storm with confidence and dexterity using crisis communication strategies. Be the voice of calm, clarity, and direction that your team looks to for guidance.

In every negotiation, become the person who walks away with a successful outcome. With this course, effective negotiation tactics become second nature, equipping you with the skills needed to secure agreements that benefit all parties involved.

Beyond skills, this course is about transformation. It's not merely about learning how to communicate but about becoming someone whose presence, insights, and connections make them invaluable to their workplace and community. We help you build rapport and trust, manage conflicts with composure, and even harness the power of storytelling to captivate and inspire.

In a world where digital interactions are as important as face-to-face ones, our module on digital communication etiquette is unmatched. You will leave this course with the professionalism and tact needed to excel in any platform or medium.

Finally, it's about leadership. Effective communication is the foundation of high-functioning teams, and you'll walk away with the strategies to build and lead with unparalleled effectiveness.

Join us in "Advanced Communication Skills for the Workplace" and take the first step to transform your professional life. With every module, you're not just learning--you're becoming. Become the communicator, the leader, and the professional you were meant to be. Enroll today, and let's begin this transformative journey together. Your future in communication excellence awaits.

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Lesson 1. The Impact of a Smile: Enhancing Professional Relationships

Understanding facial expressions is a critical component of nonverbal communication, influencing workplace dynamics and relationships by conveying nuanced emotions without words. By harnessing the power of expressions, professionals can create inclusive environments, solve conflicts effectively, and lead with authenticity and emotional intelligence. 22 Total Points
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: Motives for Taking this Course
  • Assessment: Lesson 1 Review Exam

Lesson 2. Active Listening: A Key to Effective Communication

Active listening integrates understanding and empathy within communication, transforming a simple exchange of words into a meaningful interaction that builds trust and cooperation. By engaging attentively with both verbal and non-verbal cues, active listening fosters a cohesive and innovative workplace environment. 20 Total Points
  • Assessment: Lesson 2 Review Exam

Lesson 3. Fostering Respectful Communication Through Cultural Awareness

Understanding cultural communication entails appreciating differences, like indirect and context-heavy styles in Eastern and some Arab nations versus explicitness in Western settings. Companies that embrace these differences, akin to multinational corporations successfully adapting initiatives globally, leverage diversity as a strategic advantage. 20 Total Points
  • Assessment: Lesson 3 Review Exam

Lesson 4. The EI Effect: Enhancing Relationships and Productivity

Emotional Intelligence (EI) is key to workplace success, incorporating self-awareness, self-regulation, motivation, empathy, and social skills to improve communication and collaboration. Integrating EI into workplace culture fosters empathy and inclusivity, enhancing employee satisfaction and productivity. 19 Total Points
  • Assessment: Lesson 4 Review Exam

Lesson 5. The Psychology Behind Successful Workplace Persuasion: Strategies for Influence

Mastering persuasive communication in the workplace taps into psychological principles, enabling individuals to influence effectively and ethically. By applying concepts like reciprocity and social proof, professionals can cultivate environments where ideas thrive and teamwork flourishes. 10 Total Points
  • Assessment: Lesson 5 Review Exam

Lesson 6. Empathy and Engagement: Tools for Cross-Cultural Communication

Cultural diversity is a powerhouse for modern workplaces, presenting a mosaic of perspectives that ignites creativity if leveraged wisely. By acknowledging communication nuances—whether it's Vietnam's warm silence or Germany's direct discourse—we broaden our understanding and dismantle barriers to forge impactful team dynamics. 13 Total Points
  • Assessment: Lesson 6 Review Exam

Lesson 7. Effective Feedback: Keys to Growth and Collaboration

Feedback is a mechanism for aligning personal and organizational goals, emphasizing specificity, objectivity, and actionability to enhance performance. In environments where feedback is normalized, employees are more engaged, motivated, and aligned with organizational objectives, driving innovation and growth. 13 Total Points
  • Assessment: Lesson 7 Review Exam

Lesson 8. Captivating Your Audience: Advanced Storytelling Techniques for Powerful Presentations

A compelling narrative structure in presentations parallels the storytelling arc of novels, with an engaging hook, a narrative journey, and a memorable conclusion. By aligning this with professional goals, presenters can weave facts into persuasive stories that capture attention and evoke emotional connections. 10 Total Points
  • Assessment: Lesson 8 Review Exam

Lesson 9. Navigating Workplace Disasters: Communication in Crisis Management

Exploring the Voynich Manuscript's botanical illustrations unlocks a unique intersection of historical art and science, rooted in the Renaissance's fervor for knowledge and discovery. With unidentified plants interwoven with known species, these complex depictions hint at an ambitious attempt to document both hypothetical and real botanicals for medicinal or symbolic purposes. 10 Total Points
  • Assessment: Lesson 9 Review Exam

Lesson 10. Negotiation Essentials: Skills for Effective Workplace Communication

Achieving win-win solutions in negotiation often involves strategic concessions, meeting both parties' crucial needs while fostering long-term partnerships. Emotional intelligence aids in managing tensions and redirecting focus towards mutually beneficial goals. 12 Total Points
  • Assessment: Lesson 10 Review Exam

Lesson 11. Building Trust at Work

In professional relationships, trust equates to a blend of competence, reliability, and ethical behavior that underpins effective teamwork and innovation. By fostering trust, professionals create a collaborative atmosphere where ideas flourish, allowing for beneficial risks and accelerated progress. 7 Total Points
  • Assessment: Lesson 11 Review Exam

Lesson 12. Transforming Conflict into Opportunity Through Effective Communication

Fear of confrontation and cognitive biases often obstruct effective feedback, impeding workplace improvement and communication. Cultivating an open, culturally aware environment with structured feedback training can dismantle these barriers, enhancing team cohesion and productivity. 10 Total Points
  • Assessment: Lesson 12 Review Exam

Lesson 13. Bridging the Virtual Gap: Enhancing Your Digital Communication Skills

Navigating the digital communication landscape requires acute attention to tone, nuance, and the judicious use of language to ensure messages are understood as intended. Professionals can foster collaboration and trust by understanding cultural contexts, using empathetic language, and managing their digital footprint carefully. 10 Total Points
  • Assessment: Lesson 13 Review Exam

Lesson 14. From Data to Narrative: The Impact of Storytelling

Utilizing storytelling in business settings bridges the gap between emotion and data, creating narratives that resonate with audiences and inspire collective actions. Its strategic application in marketing and corporate identity reinforces a brand's ethos, as shown by market leaders like Tesla and Airbnb. 13 Total Points
  • Assessment: Lesson 14 Review Exam

Lesson 15. Enhancing Team Success through Understanding Communication Styles

Advanced communication skills in the workplace involve recognizing different communication styles, such as assertive, passive, aggressive, and passive-aggressive, to enhance team dynamics. By fostering emotional intelligence and active listening, leaders can bridge communication gaps, turning potential liabilities into strengths, and promoting a collaborative and productive work culture. 20 Total Points
  • Lesson discussions: End of Course Poll; Course Comments
  • Assessment: Lesson 15 Review Exam
209
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Demonstrate the ability to interpret nonverbal cues in virtual communication settings, evaluating the impact of facial expressions and vocal tones in enhancing professional engagement.
  • Identify and explain the concept of proxemics and its influence on professional interactions, using examples of cultural variations to illustrate understanding.
  • Define the core components of active listening by identifying verbal and non-verbal cues used to demonstrate understanding and empathy during workplace interactions.
  • Demonstrate effective active listening techniques in a collaborative setting by actively participating in discussions and providing feedback that incorporates verbal and non-verbal acknowledgment cues.
  • Demonstrate strategies for effective conflict resolution in multicultural work settings by integrating culturally appropriate communication techniques.
  • Identify the differences between high-context and low-context communication styles and describe their potential impact on workplace interactions.
  • Demonstrate the ability to identify and reflect on personal emotional triggers in workplace scenarios, enhancing self-awareness and decision-making skills.
  • Describe strategies to use empathy effectively in resolving workplace conflicts, leading to improved communication and collaboration.
  • Define and describe the six principles of persuasion as outlined by Dr. Robert Cialdini, and explain their application in workplace scenarios.
  • Demonstrate the ability to ethically persuade colleagues by integrating psychological principles of influence with communication techniques, enhancing collaboration and achieving collective goals.
  • Demonstrate active listening skills by paraphrasing and reflecting emotions to bridge cultural gaps in diverse teams.
  • Recognize and explain the impact of cultural awareness and sensitivity in enhancing team communication and collaboration.
  • Demonstrate the ability to deliver specific, objective, and actionable feedback that guides recipients towards clear areas of improvement and professional growth.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Advanced Communication Skills for the Workplace
Course Number: 57700215
Languages: English - United States, Canada and other English speaking countries
Availability: This course is fully available online in all 50 states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It’s also offered in major English-speaking countries, such as the United Kingdom, Canada, Australia, and Ireland.
Last Updated: January 2025
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Curriculum-Based, Online Class
Instructional Method: Self-Paced, Asynchronous
Assessment Method: End of lesson review exams and course final exam
Course Fee: $120.00 U.S. dollars

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