Online Class: Advanced Communication Skills for the Workplace
no certificate
with CEU Certificate*
-
15Lessons
-
16Exams &
Assignments -
5Hours
average time -
0.5CEUs
Course Description
Imagine a world where every conversation you have at work is like striking the perfect chord in a harmonious symphony, where your words resonate, influence, and inspire. Welcome to "Advanced Communication Skills for the Workplace," the course that doesn't just promise to teach you how to communicate but to transform you into a communication maestro.
In today's fast-paced, ever-evolving professional landscape, the ability to communicate effectively is not merely a skill--it's the very cornerstone of success, the secret ingredient that propels careers forward, builds lasting professional relationships, and creates leaders. In this course, you will embark on a transformative journey that will forever alter the way you speak, listen, and connect with the world around you.
From the moment you start this course, you will be immersed in a rich tapestry of communication techniques and strategies that are essential for the modern professional. You'll discover the powerful language of nonverbal cues, those often overlooked signals that speak volumes without uttering a sound. Imagine walking into any meeting, armed with the ability to read and project these cues, subtly influencing every interaction to your advantage.
But true communication is not just about articulation; it's about connection. That's why we dive deep into the art of active listening. In an environment where everyone's talking, become the person who genuinely listens, who makes others feel heard and valued. This rare skill not only enhances your relationships but distinguishes you as a true leader.
In our increasingly globalized workplaces, cultural sensitivity and inclusivity are no longer optional; they're integral. Gain a nuanced understanding of diverse perspectives and learn to communicate in a way that is both respectful and effective, ensuring that every voice is heard and valued.
Elevate your interactions by developing your emotional intelligence. Recognize and manage emotions--both your own and others'--with finesse, allowing you to navigate even the most challenging conversations with grace and poise.
One of the hallmarks of this course is its focus on the art of persuasion. We delve into the subtle yet powerful tactics of influence, empowering you to sway opinions, drive consensus, and make your ideas unstoppable forces of nature within your organization.
Overcome common communication barriers in diverse teams with strategies tailored to foster collaboration and unity, even in the face of conflict or misunderstanding. You'll learn to transform critiques into opportunities for growth with the skill of giving and receiving constructive feedback, a crucial aspect of professional development.
You'll also master advanced presentation skills that will leave a lasting impact on any audience. Stand out with compelling delivery, captivating visuals, and a confident presence that commands attention and paves the way for your ideas.
When crisis hits, navigate the storm with confidence and dexterity using crisis communication strategies. Be the voice of calm, clarity, and direction that your team looks to for guidance.
In every negotiation, become the person who walks away with a successful outcome. With this course, effective negotiation tactics become second nature, equipping you with the skills needed to secure agreements that benefit all parties involved.
Beyond skills, this course is about transformation. It's not merely about learning how to communicate but about becoming someone whose presence, insights, and connections make them invaluable to their workplace and community. We help you build rapport and trust, manage conflicts with composure, and even harness the power of storytelling to captivate and inspire.
In a world where digital interactions are as important as face-to-face ones, our module on digital communication etiquette is unmatched. You will leave this course with the professionalism and tact needed to excel in any platform or medium.
Finally, it's about leadership. Effective communication is the foundation of high-functioning teams, and you'll walk away with the strategies to build and lead with unparalleled effectiveness.
Join us in "Advanced Communication Skills for the Workplace" and take the first step to transform your professional life. With every module, you're not just learning--you're becoming. Become the communicator, the leader, and the professional you were meant to be. Enroll today, and let's begin this transformative journey together. Your future in communication excellence awaits.
- Completely Online
- Self-Paced
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs
Course Lessons
Lesson 1. The Impact of a Smile: Enhancing Professional Relationships
- Lesson discussions: Reasons for Taking this Course
- Complete Assignment: Motives for Taking this Course
- Assessment: Lesson 1 Review Exam
Lesson 2. Active Listening: A Key to Effective Communication
- Assessment: Lesson 2 Review Exam
Lesson 3. Fostering Respectful Communication Through Cultural Awareness
- Assessment: Lesson 3 Review Exam
Lesson 4. The EI Effect: Enhancing Relationships and Productivity
- Assessment: Lesson 4 Review Exam
Lesson 5. The Psychology Behind Successful Workplace Persuasion: Strategies for Influence
- Assessment: Lesson 5 Review Exam
Lesson 6. Empathy and Engagement: Tools for Cross-Cultural Communication
- Assessment: Lesson 6 Review Exam
Lesson 7. Effective Feedback: Keys to Growth and Collaboration
- Assessment: Lesson 7 Review Exam
Lesson 8. Captivating Your Audience: Advanced Storytelling Techniques for Powerful Presentations
- Assessment: Lesson 8 Review Exam
Lesson 9. Navigating Workplace Disasters: Communication in Crisis Management
- Assessment: Lesson 9 Review Exam
Lesson 10. Negotiation Essentials: Skills for Effective Workplace Communication
- Assessment: Lesson 10 Review Exam
Lesson 11. Building Trust at Work
- Assessment: Lesson 11 Review Exam
Lesson 12. Transforming Conflict into Opportunity Through Effective Communication
- Assessment: Lesson 12 Review Exam
Lesson 13. Bridging the Virtual Gap: Enhancing Your Digital Communication Skills
- Assessment: Lesson 13 Review Exam
Lesson 14. From Data to Narrative: The Impact of Storytelling
- Assessment: Lesson 14 Review Exam
Lesson 15. Enhancing Team Success through Understanding Communication Styles
- Lesson discussions: End of Course Poll; Course Comments
- Assessment: Lesson 15 Review Exam
Learning Outcomes
- Demonstrate the ability to interpret nonverbal cues in virtual communication settings, evaluating the impact of facial expressions and vocal tones in enhancing professional engagement.
- Identify and explain the concept of proxemics and its influence on professional interactions, using examples of cultural variations to illustrate understanding.
- Define the core components of active listening by identifying verbal and non-verbal cues used to demonstrate understanding and empathy during workplace interactions.
- Demonstrate effective active listening techniques in a collaborative setting by actively participating in discussions and providing feedback that incorporates verbal and non-verbal acknowledgment cues.
- Demonstrate strategies for effective conflict resolution in multicultural work settings by integrating culturally appropriate communication techniques.
- Identify the differences between high-context and low-context communication styles and describe their potential impact on workplace interactions.
- Demonstrate the ability to identify and reflect on personal emotional triggers in workplace scenarios, enhancing self-awareness and decision-making skills.
- Describe strategies to use empathy effectively in resolving workplace conflicts, leading to improved communication and collaboration.
- Define and describe the six principles of persuasion as outlined by Dr. Robert Cialdini, and explain their application in workplace scenarios.
- Demonstrate the ability to ethically persuade colleagues by integrating psychological principles of influence with communication techniques, enhancing collaboration and achieving collective goals.
- Demonstrate active listening skills by paraphrasing and reflecting emotions to bridge cultural gaps in diverse teams.
- Recognize and explain the impact of cultural awareness and sensitivity in enhancing team communication and collaboration.
- Demonstrate the ability to deliver specific, objective, and actionable feedback that guides recipients towards clear areas of improvement and professional growth.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 24 Months |
No. of courses | 600+ |
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