Online Class: Medical Office Management

The course redefines excellence in medical office management by combining logistics, innovation, and patient impact to create a thriving healthcare environment. It provides essential skills for those entering, advancing, or revitalizing their careers through real-world applications and technological integration for operational precision and patient satisfaction.
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$120.00 (with CEU Certificate)
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  • 24
    Lessons
  • 42
    Exams &
    Assignments
  • 1,879
    Students
    have taken this course
  • 8
    Hours
    average time
  • 0.8
    CEUs
 
 
 

Course Description

Mastering Medical Office Management: Redefining Excellence in Healthcare Administration

Imagine a career where every decision you make improves lives, streamlines processes, and transforms patient experiences. Managing a medical office isn't just about keeping the wheels turning-it's about creating an environment where healthcare professionals thrive, patients feel valued, and operations run seamlessly. If you've ever envisioned yourself at the helm of a medical office, orchestrating its success with confidence and expertise, this is the course that will make it a reality.

Mastering Medical Office Management isn't just another online class; it's a transformative journey. This course is designed for those who dare to dream bigger-whether you're starting your career, stepping into a leadership role, or revitalizing an established practice. It's your opportunity to rise above the competition and position yourself as an indispensable leader in healthcare management.

What sets this course apart is its holistic approach. We understand that managing a medical office isn't just about logistics-it's about people, innovation, and impact. That's why we've woven together the essential skills you need with practical, real-world strategies. From mastering the art of patient-centered care to navigating the complexities of billing and compliance, you'll emerge with the confidence to handle every challenge with finesse.

But this course doesn't stop at skill-building-it's about transformation. Imagine yourself leading a medical office that operates like a well-oiled machine, where every patient interaction feels personal and every team member is motivated to excel. Picture yourself as the go-to expert who not only understands the intricacies of medical coding and record management but also knows how to inspire a team, streamline workflows, and elevate the patient experience. This course gives you the tools to turn that vision into reality.

Throughout this journey, you'll gain insider knowledge that goes beyond the basics. You'll learn how to harness technology to improve efficiency, manage emergencies with precision, and maintain an ethical, patient-focused practice. By the end, you won't just be prepared-you'll be unstoppable.

Your future in medical office management starts here. Don't settle for average when you can achieve extraordinary. Enroll today and take the first step toward building a career that's as rewarding as it is impactful. Your transformation starts now.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.52 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(2,960 votes)

Lesson 1. Medical Offices: A Brief History

From their origins in home visits, medical offices have adapted to urban demand, offering diverse services in one place, thus revolutionizing care accessibility. Modern advancements like EHRs and telemedicine improve efficiency and patient experiences in these facilities. 30 Total Points
  • Lesson 1 Video
  • Lesson discussions: Medical Office Procedures; Reasons for Taking this Course
  • Assessment: Lesson 1 - History of Medical Offices
  • Assessment: Lesson 1 Review Exam

Lesson 2. Journey Through Specialized Healthcare: Where Expertise Meets Environment

Audiologists and chiropractors embody the specialized care provided within medical offices, leveraging unique resources like soundproof rooms and ergonomic design to enhance hearing health and neuromuscular well-being. The profound impact of their tailored services is evident in the prevention and management of common issues like hearing loss and back pain, crucial for improving quality of life. 30 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 - Types of Medical Offices
  • Assessment: Lesson 2 Review Exam

Lesson 2. Journey Through Specialized Healthcare: Where Expertise Meets Environment

Audiologists and chiropractors embody the specialized care provided within medical offices, leveraging unique resources like soundproof rooms and ergonomic design to enhance hearing health and neuromuscular well-being. The profound impact of their tailored services is evident in the prevention and management of common issues like hearing loss and back pain, crucial for improving quality of life. 0 Total Points

Lesson 3. Frontline Heroes: Key Roles in Healthcare

Nurse practitioners, blending deep clinical expertise with administrative acumen, act as crucial links between doctors and patients, providing diagnosis and treatment in fast-paced settings. Their autonomous practice enhances flexibility and accessibility in healthcare services. 29 Total Points
  • Lesson 4 Video
  • Lesson discussions: Medical Office Staff
  • Assessment: Lesson 3 - Medical Office Staff
  • Assessment: Lesson 3 Review Exam

Lesson 3. Frontline Heroes: Key Roles in Healthcare

Nurse practitioners, blending deep clinical expertise with administrative acumen, act as crucial links between doctors and patients, providing diagnosis and treatment in fast-paced settings. Their autonomous practice enhances flexibility and accessibility in healthcare services. 0 Total Points

Lesson 4. Streamlined Practices: Effective Management in Healthcare Settings

Strategically navigating staff and patient dynamics, the office manager ensures seamless interactions with insurance companies and efficient appointment scheduling. By implementing proactive inventory management and upholding medical standards, a well-organized medical office flourishes under thoughtful leadership. 29 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 4 - Medical Office Management
  • Assessment: Lesson 4 Review Exam

Lesson 5. Revolutionize Patient Flow with Digital Scheduling

Advanced scheduling systems in healthcare redefine patient interactions by offering nuanced features like flexible rescheduling, comprehensive patient profiles, and automated communication. This digital transition signifies not just operational improvement but a commitment to enhancing patient experiences and healthcare quality. 29 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 5 - Computer Skills
  • Assessment: Lesson 5 Review Exam

Lesson 6. Telemedicine and Telecommunication: Bridging Patients and Providers

The integration of telecommunications in healthcare evolves with digital trends, yet the telephone remains an indispensable patient communication tool. Effective systems require empathy and structure, ensuring each patient call supports their next healthcare steps. 29 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 6 - Telecommunications
  • Assessment: Lesson 6 Review Exam

Lesson 7. Efficient Healthcare Scheduling

Effective patient schedule management involves strategic time allocation for diverse appointment types, enhancing patient care. This strategic approach ensures balance between operational efficiency and individualized patient attention. 30 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 7 - Appointment Scheduling
  • Assessment: Lesson 7 Review Exam

Lesson 7. Efficient Healthcare Scheduling

Effective patient schedule management involves strategic time allocation for diverse appointment types, enhancing patient care. This strategic approach ensures balance between operational efficiency and individualized patient attention. 0 Total Points

Lesson 8. Empathy and Understanding in Healthcare

Patient education is pivotal in empowering individuals to make informed decisions about their health, with tools like workshops and customized materials improving health literacy and engagement. By understanding medical advice within the context of their daily lives, patients adopt healthier practices that lead to better outcomes. 30 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 8 - Proper Patient Care
  • Assessment: Lesson 8 Review Exam

Lesson 8. Empathy and Understanding in Healthcare

Patient education is pivotal in empowering individuals to make informed decisions about their health, with tools like workshops and customized materials improving health literacy and engagement. By understanding medical advice within the context of their daily lives, patients adopt healthier practices that lead to better outcomes. 0 Total Points

Lesson 9. Triage: Understanding and Mastering Patient Priority

Central to triage is patient assessment through strategic questioning covering demographics, symptoms, and medical history to categorize urgency, often handled by staff ranging from desk clerks to nurses based on clinic needs. Technological innovations such as virtual triage tools are also enhancing decision-making efficiency, reflecting an evolving healthcare landscape. 30 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 9 - Triage
  • Assessment: Lesson 9 Review Exam

Lesson 10. Swift Responses: Managing Office Emergencies

The nuanced handling of medical emergencies encompasses rapid medical intervention techniques and maintaining a calm atmosphere to reassure patients. Incorporating AEDs and CPR training into regular staff education ensures readiness and effective patient support during crises. 29 Total Points
  • Lesson 14 Video
  • Assessment: Lesson 10 - Handling Medical Emergencies
  • Assessment: Lesson 10 Review Exam

Lesson 11. Efficient Medical Office Upkeep

A well-organized and clean medical office fosters patient trust by ensuring a professional environment committed to healthcare excellence. Key areas include efficient front desk operations, secure medical records management, and sanitized exam rooms. 29 Total Points
  • Lesson 15 Video
  • Assessment: Lesson 11 - Office Maintenance
  • Assessment: Lesson 11 Review Exam

Lesson 12. Optimizing Financial Operations for Medical Practices: Exploring Billing Strategies

Comprehensive financial oversight and strategic billing practices in medical offices lead to sustainable growth and increased patient loyalty. The fusion of technology in billing processes minimizes errors and allows health professionals to prioritize patient care. 30 Total Points
  • Lesson 16 Video
  • Assessment: Lesson 12 - Billing
  • Assessment: Lesson 12 Review Exam

Lesson 13. Navigating Medical Terminology: A Journey into Healthcare Language

CPT codes act as a universal healthcare language, facilitating streamlined documentation and accurate insurance claims. These codes, maintained by the American Medical Association, are crucial for ensuring clear communication and efficient billing across medical services worldwide. 30 Total Points
  • Lesson 17 Video
  • Assessment: Lesson 13 - Medical Terminology
  • Assessment: Lesson 13 Review Exam

Lesson 14. Decoding Healthcare: The Significance of Medical Coding

In medical practices, accurate coding reduces the risk of denied claims and helps avoid revenue losses, enhancing overall operational efficiency. Coders must stay updated on coding regulations and guidelines, ensuring timely and compliant submissions that facilitate patient care. 29 Total Points
  • Lesson 18 Video
  • Assessment: Lesson 14 - Medical Coding
  • Assessment: Lesson 14 Review Exam

Lesson 15. Precision in Patient Records: The Vital Role of Medical Transcription

As healthcare evolves towards digital integration, medical transcription grows in significance, aiding virtual consultations and streamlining administrative tasks. By leveraging cutting-edge technology alongside human oversight, transcription services enhance the delivery of healthcare, ensuring precise communication and comprehensive patient records. 29 Total Points
  • Lesson 19 Video
  • Assessment: Lesson 15 - Transcription
  • Assessment: Lesson 15 Review Exam

Lesson 16. Navigating the Evolution of Medical Records from Paper to Digital

Strategically chosen medical record management software can enhance operational efficiency by integrating diagnostic tools and securing patient data, vital for seamless healthcare delivery. Patients gain empowerment through improved access to records, while telemedicine bridges healthcare gaps in remote areas. 29 Total Points
  • Lesson 20 Video
  • Lesson discussions: Records
  • Assessment: Lesson 16 - Medical Records
  • Assessment: Lesson 16 Review Exam

Lesson 17. Building Trust: The Intersection of Privacy and Ethics in Healthcare

In healthcare, patient trust is built on stringent privacy practices mandated by laws like HIPAA, ensuring only those directly involved in a patient's care have access to their medical data. These protocols protect patient dignity by preventing unauthorized disclosure, thus maintaining confidentiality amidst advancing digital record-keeping. 32 Total Points
  • Lesson 21 Video
  • Complete: Lesson 17 Assignment
  • Assessment: Lesson 17 - Privacy Practices
  • Assessment: Lesson 17 Review Exam

Lesson 18. Fostering Trust through Ethical Healthcare Practices

Beneficence is highlighted through scenarios involving asthma management and depression in adolescents, focusing on providing the best care possible. The lesson underscores the importance of a multidisciplinary approach in addressing complex medical conditions for the patient's benefit. 30 Total Points
  • Lesson 22 Video
  • Assessment: Lesson 18 - Medical Ethics
  • Assessment: Lesson 18 Review Exam

Lesson 19. Transforming Patient Experience with Advanced Diagnostic Tools

Streamlined diagnostics and effective communication in medical care form the backbone of a patient-centered healthcare experience, ensuring that no information is lost between practitioners, testing facilities, and patients. Technologies like telehealth and AI-based diagnostics help break geographical barriers and enable timely interventions, leading to improved health outcomes. 30 Total Points
  • Lesson 23 Video
  • Assessment: Lesson 19 - Hospital Resources
  • Assessment: Lesson 19 Review Exam

Lesson 20. Mastering the Modern Medical Office: An Education Guide

To excel in healthcare settings, medical office education combines formal learning, practical experience, and continuous training, fostering an adaptable and confident team. Diverse educational opportunities, such as online courses and certifications, help staff apply their skills in real-world contexts, improving operations and patient satisfaction. 123 Total Points
  • Lesson 24 Video
  • Lesson discussions: Your Opinion Matters: Course Rating; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
  • Assessment: Lesson 20 - Medical Office Education
  • Assessment: The Final Exam
  • Assessment: Lesson 20 Review Exam
686
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe history of medical offices.
  • Describe types of medical offices.
  • Summarize medical office staff.
  • Describe medical office management.
  • Define what computer skills are needed for running a medical office.
  • Summarize telecommunications needs of a medical office.
  • Summarize appointment scheduling in a medical office.
  • Summarize proper patient care and procedures in a successful medical office.
  • Describe triage.
  • Describe handling medical emergencies.
  • Summarize office maintenance.
  • Describe the billing process and its importance in the medical office.
  • Recognize basic medical terminology needed to work in a medical office.
  • Define what medical coding is and its importance in a medical office.
  • Define what transcription is and why its importance in a medical office.
  • Summarize medical records and security.
  • Identify privacy practices.
  • Describe medical ethics.
  • Recognize hospital resources that are available in a medical office.
  • Describe what additional medical office education you'll need to move forward in this line of work.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Medical Office Management
Course Number: 7550547
Lessons Rating: 4.52 / 5 Stars (2,960 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Available across all 50 U.S. states, this course includes key regions such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also open in major English-speaking countries, including Australia, Canada, the UK, and Ireland.
Last Updated: March 2024
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "The course has been very helpful. I had worked in the medical field for over 10 years and I wish I'd known about this program or if they had one when I was working in the hospital years ago. Thank you for your time and knowledge." -- Bertha G.
  • "I enjoyed taking this course! I was not familiar with medical office administration and this course gave me a great overview of how to run the office. Also, it gave me some general knowledge regarding billing and coding as well as other categories to purse in the medical field." -- Vera P.
  • "I really enjoyed reading learning and comprehending the material that I read. I would recommend this class to my friends. In addition the instructor graded my lesson in a timely fashion. I want to thank her for helping me with this course." -- Wilhelmina P.
  • "My instructor was positive and motivating. I took this course as a "refresher". I have many years of experience in the medical office field." -- Lisala A.

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