Course Credits and References

Course Developer Jeanette Evans (BA, MS) is a writer, editor, analyst, and consultant with a broad based of experience.   She has over 20 years of experience working in a number of industries and has published articles through the Society for Technical Communication (STC) where she is an Associate Fellow. She received a 2016 Apex Award of Publication Excellence for her work with the STC.   She holds an MS in technical communication management from Mercer University and an undergraduate degree in education from the University of Illinois.

Course Instructor

Linda Zavadil, with a BA and MA in Organizational Psychology from Columbia University, is an accomplished business management professional with over 20 years of experience. Her expertise covers finance, human resources, customer relations, and recruitment, particularly in managing large-scale organizations. Linda has successfully overseen multi-million dollar budgets, mediated personnel issues, and developed comprehensive training and policies for organizational managers and employees. Her skill in harmonizing various business areas—accounting, finance, HR, marketing, sales, and customer service—has been pivotal in boosting company profitability and efficiency. Linda's strategic and holistic approach makes her a distinguished figure in the realm of business management.