Course Description

Mastering the Art of Conflict Resolution: A Deep Dive into Workplace Harmony

In the vibrant tapestry of corporate life, where diverse personalities and myriad interests intertwine, conflict is not just inevitable, but inescapable. But what if conflict, rather than being a harbinger of chaos, could be transformed into a catalyst for growth, innovation, and collaboration?

Welcome to "Resolving Workplace Conflict: Strategies for Harmonious Collaboration," a meticulously designed online course that goes beyond the superficial layers of disagreements and delves deep into the core of conflict. Our mission? To equip you with a robust arsenal of tools, insights, and strategies to convert workplace friction into positive momentum.

Understanding the Dynamics of Conflict

Every skirmish, be it a minor disagreement or a major clash, has underlying dynamics. This course offers a panoramic view, helping you dissect the anatomy of conflicts, trace their roots, and comprehend their evolution. With this newfound understanding, you can preemptively address potential contention points, ensuring they don't escalate into larger issues.

Personal Conflict Styles: An Introspective Journey

Are you a mediator, a competitor, or perhaps an avoider? Recognizing and understanding your innate conflict-handling style is paramount. This course facilitates introspective journeys, helping you uncover your unique style and its implications. Armed with this knowledge, you'll be poised to adapt your approach, making it conducive to resolution rather than escalation.

Practical Solutions for Pervasive Challenges

From addressing micro-aggressions to handling recalcitrant employees, this course leaves no stone unturned. Through immersive real-world scenarios and actionable strategies, you'll gain the prowess to navigate the most intricate conflict mazes. Whether you're grappling with long-standing issues or preempting future ones, our treasure trove of insights will be your guiding star.

Empowerment Through Effective Strategies

But what about those perpetual epicenters of discord? Those individuals who, inadvertently or otherwise, always find themselves in the eye of the storm? Our module on managing challenging personalities equips you with nuanced strategies, ensuring harmony even with the most challenging colleagues.

From Discord to Opportunity: The Paradigm Shift

What if we told you that every conflict conceals a learning opportunity? With the right approach, every disagreement can be a stepping stone towards a more inclusive, innovative, and harmonious workplace. This course not only equips you with conflict resolution techniques but also fosters a paradigm shift, turning potential confrontations into collaborative ventures.

Conclusion

In a world where collaboration is key, the ability to adeptly navigate and resolve conflict is an invaluable asset. "Resolving Workplace Conflict" isn't just a course; it's your compass to fostering a harmonious, productive, and innovative workplace environment. Whether you're an employee seeking peace or a leader aiming for a cohesive team, this course promises a transformative journey towards achieving workplace zen. Join us, and let's transform discord into harmony, together.

 
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define the root causes of workplace conflict, including communication breakdowns, resource scarcity, diverging goals, personality clashes, and power dynamics.
  • Demonstrate strategies for managing workplace conflicts through open communication, collaboration, objective alignment, conflict resolution training, and addressing power imbalances.
  • Analyze and identify at least three forms of conflict within a workplace scenario and describe their potential impact on team dynamics.
  • Demonstrate effective conflict resolution strategies, including open dialogue and mediation, to address and resolve workplace conflicts while fostering a collaborative environment.
  • Demonstrate the ability to employ active listening techniques during conflict resolution discussions to facilitate understanding and empathy among involved parties
  • Recognize and acknowledge the occurrence of conflict within a team setting, describing steps needed to initiate effective resolution
  • Define and distinguish between conflict and confrontation, and identify the benefits of addressing conflicts constructively, such as improved communication and personal growth.
  • Demonstrate effective techniques for engaging in confrontational discussions, including selecting the appropriate setting, timing, and employing 'I' statements to facilitate open dialogues and collaborative solutions.
  • Evaluate and apply at least two conflict resolution strategies, such as collaboration or accommodation, in a simulated scenario to demonstrate improved interpersonal negotiation skills.
  • Identify and describe your primary conflict style, including its strengths and potential drawbacks, to enhance self-awareness and communication capabilities.
  • Define strategies for evaluating the credibility of accusations by critically assessing sources and motives in the workplace.
  • Demonstrate emotional intelligence by maintaining composure and employing conflict resolution techniques when faced with workplace accusations.
  • Recognize conflict as an opportunity for growth by identifying at least three positive outcomes that can result from effective conflict management.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Review Exam 12 points
Lesson 2 Activity 1 points
Lesson 2 Exam 10 points
Lesson 2 Review Exam 20 points
Lesson 3 Exam 9 points
Lesson 3 Review Exam 3 points
Lesson 4 Activity 1 points
Lesson 4 Exam 10 points
Lesson 4 Review Exam 5 points
Lesson 5 Activity 1 points
Lesson 5 Exam 10 points
Lesson 5 Review Exam 20 points
Lesson 6 Exam 9 points
Lesson 7 Activity 1 points
Lesson 7 Exam 10 points
Lesson 7 Review Exam 13 points
Lesson 8 Exam 10 points
Lesson 8 Review Exam 10 points
Lesson 9 Exam 10 points
Lesson 9 Review Exam 20 points
Lesson 10 Activity 1 points
Lesson 10 Exam 10 points
Lesson 10 Review Exam 8 points
Lesson 11 Exam 10 points
Lesson 11 Review Exam 12 points
Lesson 12 Activity 1 points
The Final Exam 58 points
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