Course Credits and References

Course Author Dr. Michele Poff (BA, MA, Ph.D.) is a Communication PhD, with an expertise in effective messaging. Her scholarly expertise lies in communication and language usage. She is a published author and a social scientist by training. She received her BA in English at the University of California, Berkeley; her Master's in Linguistics/English Language Instruction; and completed her Ph.D. in Communication. Dr. Poff has been a lecturer and instructor at the University of Washington for over 10 years.

Course Instructor

Linda Zavadil, with a BA and MA in Organizational Psychology from Columbia University, is an accomplished business management professional with over 20 years of experience. Her expertise covers finance, human resources, customer relations, and recruitment, particularly in managing large-scale organizations. Linda has successfully overseen multi-million dollar budgets, mediated personnel issues, and developed comprehensive training and policies for organizational managers and employees. Her skill in harmonizing various business areas—accounting, finance, HR, marketing, sales, and customer service—has been pivotal in boosting company profitability and efficiency. Linda's strategic and holistic approach makes her a distinguished figure in the realm of business management.