Frequently Asked Questions

  1. Will these courses transfer as 'college credit'?
  2. How long do I have to complete a course?
  3. What happens if I need more time to complete a course?
  4. What are CEUs?
  5. Is Universal Class an Approved IACET Authorized Provider?
  6. What is the currency of prices listed?
  7. Is this cost per lesson, per session, or for the entire course?
  8. What is your refund policy?
  9. I am enrolling several students. Is there a group discount?
  10. Am I allowed to retake a course?
  11. Is there an instructor available to answer questions?
  12. How many hours will it take to complete a course?
  13. When does a class start and end?
  14. If I don't purchase the certificate option will I still get a certificate or documenting stating I completed the course?
  15. Do I need to buy any textbooks?
  16. Do I have to pay for an online course?
  17. Are there any additional costs?
  18. Reporting Claims of Copyright Infringement
  19. How long are CEU Certificates of Course Completion valid?
  20. Is the site secure? Is my information safe?
  21. Do you offer financial aid?
  22. What are the technical requirements?
  23. Does UniversalClass™ offer a payment plan?
  24. When will my CEUs be available?
  25. I just enrolled in a class, now what do I do?
  26. Do I get a certificate at course completion?
  27. Do I get a 'grade' for the course?
  28. How long are student records maintained?
  29. What does 'self-paced' mean?
  30. Can I finish the course sooner than my 6 month subscription?

 

  1. Will these courses transfer as 'college credit'?
    Unless otherwise specified by the institution or program you're enrolled in, the answer is no. The decision of whether or not any course will transfer as college credit is entirely up to the school and/or advisor of your program. As such, there is no guarantee any course will be transferrable anywhere unless the receiving institution approves it in writing beforehand. You may use our courses to prepare for the CLEP (College Level Examination Program) exams as many colleges do accept CLEP Credits which you can obtain after successfully passing the CLEP exam.
     
    Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102.  In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Authorized Provider accreditation status, Universal Class, Inc. is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.
  2. How long do I have to complete a course?

    Course access depends on the subscription purchased. For single-course purchases, you have 6 months to complete the course from the date of purchase. After 6 months, you may easily renew your subscription online (at the cost of the basic course fee) for continued access to your course.

  3. What happens if I need more time to complete a course?
    If you need more than the 6 months you've been granted to complete a course, you may renew your subscription for another 6 months and continue the course from where you left off.
  4. What are CEUs?
    CEU stands for Continuing Education Unit. A CEU is not the same as 'college credit'. CEUs are the industry measurement of non-credit education. One (1) CEU equals 10 contact hours.
     
    Universal Class, Inc. is an approved IACET Authorized Provider.  We offer IACET CEUs for our online courses.
  5. Is Universal Class an Approved IACET Authorized Provider?
    IACET Authorized Provider Yes! Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Authorized Provider accreditation status, Universal Class, Inc. is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.
  6. What is the currency of prices listed?
    All prices are listed in U.S. dollars.
  7. Is this cost per lesson, per session, or for the entire course?
    The course fee you pay is for a 6 month subscription.
  8. What is your refund policy?
    As convenient, efficient, and effective as online learning has proven over and over, time and again, we know that it may not be for everyone. Because online learning is fun and challenging, UniversalClass enforces the following refund policy for all online course providers:
     
    Platinum/Unlimited Membership Plans
     
    Due to the unrestricted and free access nature of these plans, the Platinum and Unlimited Membership Plans are non-refundable.

    72-Hour Refund Policy: Single Course Purchases

    If a member withdraws from a class within 72 hours of enrollment and contacts customer service (helpservice@universalclass.com) with a satisfactory explanation about requesting a refund, the course fee may be refunded to the member usually in the method of payment originally given to UniversalClass (credit card, check, etc.), provided that less than 30% of the lesson content has been accessed by the learner.

    After 72 Hours and Within 7-Days: Service Credit

    All cancellation/withdrawal requests after 72 hours and within the first 7 days of initial enrollment must be submitted in writing to the instructor of the course. The request should include a detailed explanation on why the student cannot continue the course. Any cancellation requests approved after 72 hours and within 7 days of enrollment will be in the form of transfer credit only provided that less than 30% of the lesson content has been accessed by the learner. Once approved, the learner can enroll in a course of equal or lesser value.

    After 7 days from the initial enrollment, all course fees are non-refundable. 

    Course Transfer Requests

    Course transfer requests (requesting to change courses) are guided by the same policies as refund requests. Course transfer requests must be made within the first 7 days of enrollment provided less than 30% of the current course in question has been accessed.

    After 7 days of enrollment, course enrollment is final, course transfer is not available.
     
    Certificate Return Policy
     
    Certificates are immediately available for printing and downloading once purchased, and cannot be returned. Certificate purchases are non-refundable.
  9. I am enrolling several students. Is there a group discount?

    Yes, there are discounts for enrolling many students at once, as well as several other benefits depending on your training needs. Check out our 'Group Discounts' area where you can purchase courses in bulk for your learners, receive discounts based on amount spent, and easily monitor/track your learners' progress. It's easy to get started right away --


    You can generate a quote online, pay for the courses, and begin sending your learners voucher codes for immediate course access in just a few clicks.
  10. Am I allowed to retake a course?
    You may retake a course from scratch (clearing of course progress) after 365 days (one full year) from the latest withdrawal and/or failure date. To do so, you'll have to put in a request to our online help desk for review. You cannot retake a course if you have already successfully completed the course (received your CEU Certificate of Course Completion) in the last 7 years.
  11. Is there an instructor available to answer questions?
    Yes. Our courses are both self-paced and instructor-led. An instructor is available to monitor and assess your performance as well as help you locate additional resources if you need more help. Please note that our instructors are not tutors and they do not provide tutoring services. For online learning to work, you must be an independent, self-paced (and self-disciplined) learner. It is fun, convenient, and truly exciting and engaging to learn online, but it's not for everyone.
  12. How many hours will it take to complete a course?

    Most of our continuing education courses can be completed within 10-20 hours. To find out how long it will take to complete the course, take the course CEUs and multiply that number by 10. For example, a 1.4 CEU course can be completed in 14 hours.

  13. When does a class start and end?
    The class starts for you when you pay the course fee. You can enroll anytime--day or night. Courses are self-paced and everyone works according to their own timetable. The online classroom will be open and accessible once you're enrolled, 24 hours a day--every day of the week for up to six months. The class ends when you complete all the coursework and the instructor graduates you from the course, or when your subscription expires (after 6 months).
  14. If I don't purchase the certificate option will I still get a certificate or documenting stating I completed the course?
    No. If you do not purchase the online certificate option you will not receive a document stating you completed the course at successful completion. You are essentially auditing the course without official record-keeping.
  15. Do I need to buy any textbooks?
    Most courses on UniversalClass™ are thoroughly written enough so you will not need to buy any required textbooks--although we will recommend additional reading materials to purchase--these materials are optional and you are not required to buy them to complete the course.
     
    However, some courses do require textbooks (for example, many of the Algebra and Geometry courses require textbooks)--refer to the class syllabus for any 'required textbooks' or other course supplies.
  16. Do I have to pay for an online course?
    Yes. All courses have a subscription fee. UniversalClass is able to host courses at reduced fees because it is not linked to the tuition costs associated with a university or organization. Our low subscription fees allow us to provide a worldwide audience with access to educational skills and career building tools.
  17. Are there any additional costs?
    Once you pay the course fee, you are granted a 6 month subscription to complete the course. If you need more than 6 months, you may easily submit payment online to renew your subscription and continue from where you left off. If you wish to receive an online CEU Certificate documenting your CEUs and contact hours at successful course completion, you'll need to purchase the CEU Certificate option at course registration (additional processing/shipping/handling fees applied for hard copy delivery of documentation). Any physical course supplies you need to complete a course (such as cooking utensils for a baking course) and any required/recommended books are not included in the course fee. These items can be typically found under the course syllabus.
  18. Reporting Claims of Copyright Infringement
    Reporting Claims of Copyright Infringement:

    UniversalClass takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from www.universalclass.com (the "Website") infringe your copyright, you may request removal of those materials from the Website by submitting written notification to dmca@universalclass.com.

    In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include and document the following:

    - A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
     
    - Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
     
    - Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit UniversalClass to locate the material (i.e., the URL of the webpage containing the material).
     
    - Information reasonably sufficient to permit UniversalClass to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
     
    - A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
     
    - A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

    If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

    Please be aware that if you knowingly misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
     
  19. How long are CEU Certificates of Course Completion valid?
    CEU Certificates are valid for 7 years from the date of completion.
  20. Is the site secure? Is my information safe?

    Yes, all financial information is securely encrypted during transmission and securely stored. All transmissions of sensitive information is encrypted using SSL (Secured Sockets Layer).

  21. Do you offer financial aid?
    Sorry, we do not offer or accept financial aid.
  22. What are the technical requirements?

    UniversalClass works with most recent versions of major web browsers that support HTML5, including: Microsoft Edge, FireFox, Safari, and Chrome.

  23. Does UniversalClass™ offer a payment plan?
    Sorry, we do not offer a payment plan. However, our courses are priced very inexpensively.
  24. When will my CEUs be available?
    Your CEU documentation will be made available once all coursework has been successfully completed and graded and your final/overall grade is 70% or higher. You can download, view, print, and share your CEU documentation once you've been successfully graduated from the class. Your CEU and course accomplishment information will be saved for up to 7 years from the date of course completion.
  25. I just enrolled in a class, now what do I do?
    You can access all the courses you are taking at UniversalClass™ under "My Classes". Click on the My Classes tab located at the top-right navigational bar anywhere on our service, and simply login with your Member ID and Password.
     
    Once you are in the "My Classes" area, you can enter the virtual classroom by clicking on the course title which will bring you to the Class Start Page.
     
    From here, a Student Course Wizard™ will guide you on what lessons you need to review, assignments to submit, and exams to take, in order to successfully complete the course.
  26. Do I get a certificate at course completion?
    If you paid for the online CEU Certificate at course registration, you will receive an official online CEU Certificate at successful completion. If you did not purchase the CEU Certificate at course registration, you may still do so at successful completion, but you will not receive the pre-paid discount. UniversalClass only offers online (digital) CEU Certificates of Course Completion (for those students that pay for the premium service). We do not provide any hard copy delivery services for any certificates. 
  27. Do I get a 'grade' for the course?
    Yes. All coursework, exams, assignments, activities, and class participation is recorded and assessed by your instructor. Based on the grading guidelines your instructor uses, all of your coursework grades and final assessment are displayed in the "Report Card" area.
  28. How long are student records maintained?

    Your course completions are available under the 'my transcripts' area if you have purchased the CEU Certificate option or if you have an active and current (non-expired) platinum membership account. We maintain student training records for up to seven years from the date of completion.

  29. What does 'self-paced' mean?
    'Self-paced' means you go at your own pace. When you take a self-paced, online course then you complete the lessons, assignments, exams, and other class activities when you have time and on your own time. You still need to complete the course within 6 months, however, when you decide to complete the course objectives within those six months is entirely up to you.
  30. Can I finish the course sooner than my 6 month subscription?
    Yes, you can finish the course at anytime before your subscription expires.