Course Description
We live in a world where communication is paramount to survival. In a work environment where communication is equated with the professionalism and efficiency of an individual, would you jeopardize your career because of bad writing? Do you want the embarrassment of sending out a poorly written email to your peers? Can you risk sending out badly written communications to customers and putting your company's reputation on the line? Of course not, no one aspires to be a bad writer. No one wants to communicate badly.
This crash course in business communication may help remedy your writing woes. From the basic do's and don'ts of business communication to the nitty-gritty of formatting, punctuation, tone and language--this course covers all the fundamentals. As a one stop guide to a professional's writing career, the class is ideal for assistants, secretaries, executives, managers, and senior managers of any company or organization.
- Learn about the common mistakes we make when writing a business letter.
- Learn how often people mistake 'affect' for 'effect', and 'except' for 'accept'.
- Learn how to write professional business correspondence.
This course will also give you insights into your reader's mind. Who are they? What do they want? How can you effectively reach out to them?
- Completely Online
- Self-Paced
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs
Learning Outcomes
By successfully completing this course, students will be able to:
- Demonstrate proficiency in applying the Seven Cs of Business Communication to enhance clarity and effectiveness in written communication.
- Recognize the negative impact of vague and inaccurate business writing on professional success and organizational efficiency.
- Define the key components of audience analysis and apply them to tailor business messages effectively.
- Organize thoughts logically to create structured and persuasive business documents that align with specific objectives.
- Assess and apply techniques for reader profiling and purpose identification in business writing to tailor messages that align with the specific interests and needs of the target audience.
- Identify and analyze the key components of effective business document formatting, such as headers, bullet points, and whitespace, to enhance readability and engagement.
- Demonstrate proficiency in proofreading by correcting common spelling and punctuation errors in professional documents.
- Recognize the limitations of spell-check tools by identifying contextual errors and proper noun inaccuracies in business writing.
- Demonstrate the ability to strategically apply techniques to tailor tone in business writing, enhancing clarity and fostering positive interpersonal and organizational outcomes.
- Identify and adjust the tone in written business communication to effectively convey the intended message to diverse audiences in varying contexts.
- Define inclusive language practices that eliminate gender-biased terms in business communications by analyzing examples of gender-specific language and proposing gender-neutral alternatives.
- Demonstrate cultural sensitivity in business communications by identifying potentially discriminatory language and rephrasing it to respect diverse ethnic and cultural identities.
- Demonstrate the ability to craft precise and reader-centric business letters by employing key principles such as brevity, accuracy, and engaging tones.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Assessment Guide
| Assessment | Points |
|---|---|
| Lesson 1 Quiz | 7 points |
| Lesson 1 Review Exam | 11 points |
| Lesson 2 Quiz | 8 points |
| Lesson 2 Review Exam | 19 points |
| Lesson 3 Quiz | 8 points |
| Lesson 3 Review Exam | 15 points |
| Lesson 4 Activity | 1 points |
| Lesson 4 Quiz | 9 points |
| Lesson 4 Exam: Verbs | 10 points |
| Lesson 4 Exam: Spelling | 20 points |
| Lesson 4 Exam: Periods | 20 points |
| Lesson 4 Exam: Punctuation 1 | 15 points |
| Lesson 4 Exam: Punctuation 2 | 20 points |
| Lesson 4 Review Exam | 17 points |
| Lesson 5 Activity | 1 points |
| Lesson 5 Quiz | 8 points |
| Lesson 5 Review Exam | 17 points |
| Lesson 6 Activity | 1 points |
| Lesson 6 Quiz | 7 points |
| Lesson 6 Review Exam | 20 points |
| Lesson 7 Quiz | 9 points |
| Lesson 8 Activity | 1 points |
| Lesson 8 Exam | 9 points |
| Lesson 9 Exam | 10 points |
| Lesson 10 Activity | 1 points |
| Lesson 10 Exam | 10 points |
| Lesson 11 Quiz | 10 points |
| Lesson 11 Exam Addition | 10 points |
| Lesson 12 Exam | 10 points |
| Lesson 13 Exam | 10 points |
| Lesson 14 Activity | 1 points |
| Lesson 14 Exam | 8 points |
| Lesson 15 Exam | 11 points |
| Lesson 16 Exam | 10 points |
| Lesson 17 Activity | 1 points |
| Lesson 17 Exam | 10 points |
| Lesson 18 Exam | 10 points |
| Lesson 19 Exam | 10 points |
Workplace Drug Use - An HR Guide
Collaboration Skills
The Process of Organizing a Help Desk
The Role Alcoholism Plays in the Workplace
How to Write a Case Study: A Breakdown of the Requirements
Negotiation Skills
Customer Relationship Management
How to Write Effective Policies and Procedures
Business Tips for Proper E-mail Etiquette
Workplace Harassment Forms: Discrimination
Become a General Secretary
Collaboration Strategies: The Practice of Running Meetings
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