"This course is very helpful to advance customer service skills. There are many techniques that you can use for some difficult situations with clients. The phone etiquette is one of my favorite. The course helps you on how to stay professional when dealing with customers." -- Rubelyn L.
"The course was very easy to learn. I did not have a hard time understanding the concepts and skills needed to provide quality customer service that were taught in this course. The same is to be said for the quizzes and assignments. They were helpful in order to test what was taught as I progressed through the course. Overall, I am satisfied with taking this course and would definitely recommend it." -- Hina S.
"I found this course very helpful. I have learned a lot and will apply it to my job and always stive to provide the best customer phone service I can provide. I would recommend this class to anyone whether they have customer phone experience or not, but I would highly recommend to anyone just starting out in the workforce. Especially if they will be dealing the majority of the time with customers over the phone." -- Billy B.
"This course was very informative and greatly helped more in my job than I actually realized. When transferring a customer and following the step by step guidelines really made the transaction easier. I had an irate customer and remembering my lessons I was able to help them more without my anxiety going into over drive. I definitely say 10 out of 10 reviews for this class." -- Mallory E.
"This class was very informative for handling calls professionally and giving correct responses. This course really show you how to communicate effectively as well as efficiently." -- Lani R.
"Hello, I want to thank you for taking the time and efforts in grading my assignments. You have been a great instructor. I have been doing customer service for a while. I have learned a lot in taking this course." -- Renee B.
"The instructor was very prompt in delivering the results and provided corrections to questions that were not correct." -- Patricia L.
"Thank you for all the information that has been provided. I plan on using everything I learned!" -- Trish P.
"This is my first time doing classes on line, and the Instructor was the best." -- Dorothy S.
"It was a helpful course." -- Leah L.
"The instructor was organized and qualified." -- Mercedes B.
"Everything was great. Very positive experience." -- Kim K.
"Very good organized class." -- GAKUNGA G.
"The instructor was very pleasant and kept up with my pace for returning assignments and quiz results very well." -- Lauren B.
"What was most helpful was the lesson on screening calls because I learned some new ways to handle them." -- Amy S.
"I was surprised how helpful this course was. I learned some very good tips." -- Marilyn S.
"The examples and explanations were very clear." -- Billie P.
"All parts were valuable." -- Vivian M.
"They course put together well. Detailed, Challenging." -- Roberta W.
"The way the video was almost the same as the written so it was easy to fallow along. I learn better that way." -- Candis A.
"Fabulous crash course on how to interact with customers better." -- Naomi B.
"I really like this instructor. For never having met him I still feel comfortable that he knows his field and the course objectives." -- Timothy O.
"Very Good. All of it was in common sense language. It was easy to understand. It got to the point. No nonsense. The instructor was very good. I would certainly take other classes instructed by him. Thank you very much!" -- Deb S.
"Great class. I learned a lot. I got tips to help my Customer Service team." -- John S.
"Both, this course and the instructor are great! I learned a lot while taking this course. I will recommend this course to other people!! I found the videos most helpful." -- Oscar T.
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