Online Class: Intro to PC Troubleshooting and Repair

Understanding and navigating computer issues is essential as these complex machines often face problems that seem daunting. This course provides a comprehensive guide to maintaining, troubleshooting, and repairing desktop PCs, focusing predominantly on Windows systems, while offering universal insights applicable to various setups.

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10

Lessons
18

Exams &
Assignments
2,962

Students
have taken this course
9

Hours
average time
0.9

CEUs

Course Description

There is no question that computers offer many benefits to their users. Whether they are used for pleasure or business, computers enable us to connect to the world in ways never thought possible. And to get the most out of them, computers need to be set up correctly, maintained and protected.

When a computer encounters a problem it can be difficult to diagnose and correct the issue because they are such complex machines running complicated pieces of software. This course can help you navigate the basic concepts of computer troubleshooting and repair so that you will be better prepared to understand and resolve issues as they arise.

The good news is that many of the issues you'll encounter can be resolved without involving a technician or seeking outside help. Repairing a computer will depend on many different things such as the type of computer, the operating system, the accessories used with the computer and much more. This course focuses on the general setup and repair of a desktop PC and although it includes general ways to resolve issues, it focuses primarily on Microsoft Windows (the most used operating system in the world) as an operating system. However, if your computer does not have Microsoft Windows as an operating system, some of the included repair and troubleshooting techniques will still pertain to you.

Courses Frequently Bought Together:

Computer Literacy Level 1 - Computer Basics

Computer Literacy Level 2 - Internet Basics

Virus Removal and Protection

Completely Online
Self-Paced
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(2,384 votes)

Lesson 1. Computer Essentials: Core Parts and Peripherals

The CPU and motherboard form the technological heart of a computer, pivotal for executing complex tasks. Peripheral devices, such as mice with multiple buttons, enhance user productivity through customizable shortcuts. 10 Total Points

Review Practice Worksheet: Lesson-1-WorkSheet-12125.pdf
Lesson discussions: Reasons for Taking this Course
Complete Assignment: Motives for Taking this Course
Assessment: Lesson 1 Exam

Lesson 2. Overcoming Unexpected Computer Shutdowns

Device Manager and BIOS settings are pivotal tools in diagnosing hardware conflicts. Systematic troubleshooting, combined with updated drivers, ensures harmonious integration of new components. 9 Total Points

Review Practice Worksheet: Lesson-2-Downloadable-12126.pdf
Assessment: Lesson 2 Exam

Lesson 3. Quick Fixes for Unresponsive Computers

Computer freezes might seem daunting, but with insights into software bugs, resource management, and driver updates, users can tackle these challenges head-on. The ultimate goal is not only resolving a freeze but evolving into an empowered user capable of troubleshooting with ease. 11 Total Points

Review Practice Worksheet: Lesson-3-HomeWork-12127.pdf
Complete: Lesson 3 Activity
Assessment: Lesson 3 Exam

Lesson 4. Instant Speed Hacks for a Faster Computer

Managing startup programs can boost boot times significantly by reducing memory usage. Tools like Windows Task Manager make it easy to identify and disable unnecessary programs that launch at boot. 11 Total Points

Review Practice Worksheet: Lesson-4-HomeWork-12128.pdf
Complete: Lesson 4 Activity
Assessment: Lesson 4 Exam

Lesson 5. Mastering the Maze of Computer Errors: Navigating the Blue Screen of Death

Runtime errors, although less disruptive than blue screens, require attention to program compatibility and system resources. Addressing viruses, memory issues, and software updates are key steps in maintaining stable computing environments. 10 Total Points

Review Practice Worksheet: Lesson-5-HomeWork-12129.pdf
Complete: Lesson 5 Activity
Assessment: Lesson 5 Exam

Lesson 6. Solving Common Printer and Scanner Issues with Confidence

Dive into the intricacies of printer and scanner maintenance by mastering cable connectivity, managing power supplies, and updating drivers for error-free sessions. Foster sustainable practices, explore wireless options, and embrace cloud solutions for a greener future. 8 Total Points

Review Practice Worksheet: Lesson-6-WorkSheet-12130.pdf
Complete: Lesson 6 Activity
Assessment: Lesson 6 Exam

Lesson 7. Mastering Software Troubleshooting: From Challenges to Confidence

Software installation challenges often arise from compatibility issues, requiring a careful check of system requirements and hardware prerequisites to resolve. Understanding and addressing media recognition problems, serial key verifications, and manufacturer paths contribute to smoother installation experiences. 10 Total Points

Review Practice Worksheet: Lesson-7-Activity-12131.pdf
Complete: Lesson 7 Activity
Assessment: Lesson 7 Exam

Lesson 8. From Frustration to Mastery: Unraveling Common Network Errors

The art of network troubleshooting lies in demystifying the complexities of digital interactions, akin to solving a mystery with wit and patience. With tools ranging from visual inspection to delving into protocol management, the journey promises both challenge and enlightenment. 8 Total Points

Review Practice Worksheet: Lesson-8-Activity-12132.pdf
Assessment: Lesson 8 Exam

Lesson 9. Surfing with Security: A Guide to IE Troubleshooting

Facing cumbersome challenges with Internet Explorer is a journey through understanding browser security, performance optimization, and the importance of managing add-ons. Embracing these strategies transforms hurdles into opportunities for maintaining a smooth and empowered digital experience. 5 Total Points

Review Practice Worksheet: Lesson-9-WordSearch-12133.pdf
Complete: Lesson 9 Activity
Assessment: Lesson 9 Exam

Lesson 10. Protecting Against Viruses: Lessons for a Secure Digital Future

In the interconnected world of today, protecting personal and professional digital spaces from viruses is essential; this lesson explores the nature, origins, and prevention strategies of computer viruses. By understanding signs of infection and implementing comprehensive defense mechanisms, you empower yourself to foster robust security practices in an ever-evolving cyber landscape. 92 Total Points

Review Practice Worksheet: Lesson-10-Activity-12134.pdf
Lesson discussions: End of Course Poll; Reasons for Taking this Course; Course Comments
Assessment: Lesson 10 Exam
Assessment: Final Exam

174

Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:

Define the function of each core computer component, including the system unit, CPU, motherboard, and power supply, with 100% accuracy.
Identify various computer accessories, such as network cards, printers, and webcams, and explain their specific uses and benefits within a computer system.
Demonstrate the ability to troubleshoot computer overheating issues by identifying symptoms and conducting a visual inspection for fan malfunctions and dust accumulation.
Describe the process of diagnosing a failing power supply by using a utility tool for voltage readings, and recognize symptoms like random power-offs and reboot loops.
Explain three potential causes of computer screen freezing, including software bugs, insufficient memory, and hardware malfunctions.
Identify and terminate unresponsive programs using Task Manager to resolve a frozen computer screen.
Free up hard disk space by uninstalling unused applications and deleting temporary files to enhance computer speed and efficiency.
Identify and disable unnecessary startup programs to reduce boot time and improve overall system performance.
Demonstrate the ability to identify and disable the automatic restart feature on Windows systems to effectively diagnose blue screen errors.
Describe the methods to decipher the cause of blue screen errors using error codes and online resources.
Demonstrate the ability to systematically identify and resolve common printer connection and error indicator issues using troubleshooting techniques and reference materials.
Effectively utilize manufacturer guidelines and diagnostic tools to address and rectify paper jams and ink cartridge problems for optimal printer performance.
Define and apply foundational troubleshooting techniques to identify and resolve common software installation issues, enhancing digital proficiency and problem-solving skills.
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Document Your Lifelong Learning Achievements
Earn an Official Certificate Documenting Course Hours and CEUs
Verify Your Certificate with a Unique Serial Number Online

View and Share Your Certificate Online or Download/Print as PDF
Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Course Title: Intro to PC Troubleshooting and Repair

Course Number: 8900071

Lessons Rating: 4.21 / 5 Stars (2,384 votes)

Languages: English - United States, Canada and other English speaking countries

Category:

UniversalClass.com > Computers & Technology > Computer Courses

Availability: Accessible from any state in the U.S., this course covers key areas such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also offered in English-speaking nations like Australia, Canada, the UK, and South Africa.

Last Updated: November 2024

CEU Value: 0.9 IACET CEUs (Continuing Education Units)

CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.

Course Type: Self-Paced, Online Classes

Assessment Method: Lesson assignments and review exams

Syllabus: View Syllabus

Course Fee: $120.00 U.S. dollars

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Student Testimonials

"All of it helped greatly." -- Sonja M.
"The Complete course was very helpful." -- Samuel A.
"Great Instructor." -- Joann B.
"Very helpful and responsed to my e-mails very quickly." -- Rick D.
"I've learned to troubleshoot my own computer which I think is of great value. It's way to expensive to bring it to a technician all the time." -- Margaret M.
"Very easy to learn from." -- William G.
"It was liberating to learn how to troubleshoot and repair my computer and I will continue to refer to my notes when I encounter difficulties with my computer. Thanks." -- Jean S.
"This is an excellent instructor. I have found him to be very thorough and also provided any additional information that he felt would enhance the class experience." -- Barbara M.
"Being a first time online user, the entire course was a great experience. I am a computer hobbyist and any and all computer related material is useful." -- Michael P.
"The instructor was great! Enjoyed it all!" -- Deborah C.